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Maintenance
Maintenance Notification of Network NEO Lite West Java: Saturday, 22 March 2025

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Sabtu, 22 Maret 2025
Waktu: 00:05 WIB - 02:15 WIB (UTC+7).
Durasi Pemeliharaan : 2 Jam 10 Menit.
Durasi Henti: 1 - 2 Menit.
Dampak Downtime Komunikasi Internet selama 1-2 menit.
Detail: Pemeliharaan Perangkat Jaringan Pada Layanan NEO Lite Region West Java.
Selama proses pemeliharaan berlangsung, layanan NEO Lite yang terdapat pada Region West Java akan terdapat downtime komunikasi internet selama 1 - 2 menit.

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Maintenance will be performed with the following details:
Date: Saturday, 22 March 2025.
Time: 00:05 AM - 02:15 AM (UTC+7).
Maintenance Duration: 2 Hours 10 Minutes.
Duration of Interruption: 1 - 2 Minutes.
Disruption Impact: Internet communication downtime for 2-5 minutes.
Details: Maintenance of Network Devices on NEO Lite Service Region West Java.
During the maintenance process, NEO Lite service in the West Java Region will experience 1 - 2 minutes of internet communication downtime.

Past Incidents

2nd June 2024

No incidents reported

1st June 2024

No incidents reported

31st May 2024

No incidents reported

30th May 2024

International Upstream International Upstream Network Problem

[30/05/2024 - 17:00 WIB] We have a problem with our international upstream network. This issue was affected by the submarine cut in the US cable. Upstream currently working on it. NO ETA at the moment.

  • This issue has been solved.

    • NEO Web Hosting NEO Web Hosting | web9-cpn.neowebhosting.id Problem

    [30/05/2024 - 12:33 WIB] We are having issues with web host 9 NEO Web Hosting, This issue resulted in the customer's email and website being inaccessible. Our Enginer Team is currently investigating the issue.

  • [30/05/2024 - 13:10WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

    • 29th May 2024

    No incidents reported

    28th May 2024

    No incidents reported

    27th May 2024

    No incidents reported

    26th May 2024

    Portal Biznet Gio BiznetGio Portal Problem

    [26/05/2024 - 18.58 WIB] We are currently experiencing issues with our portal, customer cannot login to the biznet gio portal. Currently our technicians are still resolving the issue.

  • [26/05/2024 - 21:50 WIB] This issue has been solved. Currently, our engineering team still investigating and monitoring the problem