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Maintenance
Maintenance Notification of Network NEO Lite West Java: Saturday, 22 March 2025

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Sabtu, 22 Maret 2025
Waktu: 00:05 WIB - 02:15 WIB (UTC+7).
Durasi Pemeliharaan : 2 Jam 10 Menit.
Durasi Henti: 1 - 2 Menit.
Dampak Downtime Komunikasi Internet selama 1-2 menit.
Detail: Pemeliharaan Perangkat Jaringan Pada Layanan NEO Lite Region West Java.
Selama proses pemeliharaan berlangsung, layanan NEO Lite yang terdapat pada Region West Java akan terdapat downtime komunikasi internet selama 1 - 2 menit.

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Maintenance will be performed with the following details:
Date: Saturday, 22 March 2025.
Time: 00:05 AM - 02:15 AM (UTC+7).
Maintenance Duration: 2 Hours 10 Minutes.
Duration of Interruption: 1 - 2 Minutes.
Disruption Impact: Internet communication downtime for 2-5 minutes.
Details: Maintenance of Network Devices on NEO Lite Service Region West Java.
During the maintenance process, NEO Lite service in the West Java Region will experience 1 - 2 minutes of internet communication downtime.

Past Incidents

26th May 2024

Portal Biznet Gio BiznetGio Portal Problem

[26/05/2024 - 18.58 WIB] We are currently experiencing issues with our portal, customer cannot login to the biznet gio portal. Currently our technicians are still resolving the issue.

  • [26/05/2024 - 21:50 WIB] This issue has been solved. Currently, our engineering team still investigating and monitoring the problem

    • NEO Web Hosting NEO Web Hosting | web8-cpn.biz.net.id Problem

    [26/05/2024 - 01:17 WIB] We are having issues with web host 8 NEO Web Hosting, This issue resulted in the customer's email and website being inaccessible. Our Enginer Team is currently investigating the issue.

  • [26/05/2024 - 02:50 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

    • 25th May 2024

    No incidents reported

    24th May 2024

    No incidents reported

    23rd May 2024

    International Upstream International Upstream Network Problem

    [23/05/2024 - 13:45 WIB] We have a problem with our international upstream network. This issue was affected by the submarine cut in the B3js/triasmitra cable. Our Upstream currently working on it. NO ETA at the moment.

  • [05/06/2024 - 10:00 WIB] This issue has been solved. Currently, our engineering team still monitoring the traffic.

    • 22nd May 2024

    West-Java-1 Neo Elastic Storage region West Java Problem

    [22/05/2024 - 11:09 WIB] There is a problem in the Neo Elastic Storage Region WJV that causes degradation performance. Currently our engineer team is still investigating and recovering the problem.

  • [23/05/2024 - 11:11 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

    • 21st May 2024

    West-Java-1 Neo Elastic Storage region West Java Problem

    [21/05/2024 - 07:10 WIB] There is a problem in the Neo Elastic Storage Region WJV that causes degradation performance. Currently our engineer team is still investigating and recovering the problem.

  • [21/05/2024 - 09:19 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

    • West-Java-1 Neo Metal region West Java Problem

    [21/05/2024 - 07:10 WIB] There is a problem in the Neo Metal Region WJV that causes degradation performance. Currently our engineer team is still investigating and recovering the problem.

  • [21/05/2024 - 09:19 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

    • West-Java-1 GIO Private region West Java Problem

    [21/05/2024 - 07:10 WIB] There is a problem in the Gio Private Region WJV that causes degradation performance. Currently our engineer team is still investigating and recovering the problem.

  • [21/05/2024 - 09:19 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

    • 20th May 2024

    No incidents reported