All systems are operational

GIO Public

Cloud Portal v2

Operational

Virtual Machine GIO Cloud v2

Operational

Standard Storage

Operational

SSD Storage

Operational

GIO Private

West-Java-1

Operational

Jakarta-1

Operational

vCenter Management

Operational

VPN Gateway

Operational

Standart Storage

Operational

SSD Storage

Operational

GIO Backup

Gio Backup Portal

Operational

Gio Backup Storage West-Java-1

Operational

Biznet Gio Portal

Portal Biznet Gio

Operational

Ticketing Channel

Operational

WhatsApp Channel

Operational

Live Chat Channel

Operational

NEO Virtual Compute

West-Java-2

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO Block Storage

West-Java-2

Operational

Jakarta-1

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO High Performance Storage

West-Java-1

Operational

West-Java-2

Operational

Jakarta-1

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO Object Storage

West-Java-1

Operational

Jakarta-1

Operational

NEO Metal

West-Java-1

Operational

Banten-1

Operational

NEO Elastic Storage

West-Java-1

Operational

Banten-1

Operational

NEO Lite Pro

West-Java Region

Operational

NEO Lite

West-Java Region

Operational

NEO DNS

NEO DNS - Jakarta

Operational

NEO DNS - West Java

Operational

NEO DNS - Sillicon Valey

Operational

NEO DNS - Chicago

Operational

NEO DNS - Toronto

Operational

NEO DNS - New Jersey

Operational

NEO DNS - Los Angeles

Operational

NEO DNS - Amsterdam

Operational

NEO DNS - Frankfurt

Operational

NEO DNS - Tokyo

Operational

NEO DNS - Singapore

Operational

NEO DNS - Sydney

Operational

Biznet DNS

Operational

NEO Web

NEO Wordpress

Operational

NEO Domain

Operational

Dedicated Hosting

Operational

NEO Web Hosting

Operational

SSL License

Operational

Networks

Network Region - West Java

Operational

Network Region - Jakarta

Operational

Network Region - Banten

Operational

Local Upstream

Operational

International Upstream

Operational

GIO Multi-Region

Operational

NEO Multi Region

Operational

Knowledge Base Page

Knowledge Base Website

Operational

Payment System

Transaction Payment System

Operational

Maintenance

Maintenance Notification of Network West Java Region : Saturday, 19th October 2024

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Sabtu, 19 Oktober 2024
Waktu: 00:05 WIB - 01:30 WIB
Durasi Pemeliharaan : 1 Jam 25 menit
Durasi Gangguan: 5 - 10 Menit
Dampak Gangguan:
Pada layanan Neo lite dan Neo Lite Pro akan mengalami dampak berikut:

Tidak bisa akses layanan Neo Lite 5-10 menit selama maintenance berlangsung
Tidak bisa akses console Neo Lite
Tombol operasional tidak bisa digunakan sementara seperti stop/start/restart VM
Tidak bisa Create dan Delete Neo Lite
Pada layanan Neo Object Storage akan mengalami dampak berikut:

Tidak bisa akses layanan NOS Region WJV 5-10 menit selama maintenance berlangsung
Tidak bisa Create dan Delete NOS Region WJV
Tidak bisa Create dan Delete Bukcet NOS Region WJV
Detail: Pemeliharaan Perangkat Jaringan Pada Layanan Biznet Gio Region West Java
Selama proses pemeliharaan berlangsung layanan NEO Object Storage, NEO Lite & NEO Lite Pro yang terdapat pada region West java akan mengalami downtime dan tidak dapat melakukan operasional seperti create,delete & restart layanan.

=================================

Maintenance will be performed with the following details: Date: Saturday, 19 October 2024
Time: 00:05 AM - 01:30 AM
Maintenance Duration: 1 hour 25 minutes
Disturbance Duration: 5 - 10 minutes
Disruption Impact:
Neo lite and Neo Lite Pro services will experience the following impacts:

Unable to access the Neo Lite service for 5-10 minutes during maintenance
Unable to access the Neo Lite console
Operational buttons cannot be used temporarily such as stop/start/restart VMs
Can't create and delete Neo Lite
The Neo Object Storage service will experience the following impacts

Cannot access the NOS Region WJV service 5-10 minutes during maintenance
Cannot create and delete NOS Region WJV
Cannot Create and Delete NOS Region WJV Bukcet
Details: Network Device Maintenance on Biznet Gio Service West Java Region
During the maintenance process, NEO Object Storage, NEO Lite & NEO Lite Pro services in the West Java region will experience downtime and will not be able to be used. will experience downtime and unable to perform operations such as create, delete & restart services.

Maintenance Notification NEO Lite West Java Region : Tuesday, 22th October 2024

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Selasa, 22 Oktober 2024
Waktu: 00:01 – 04:00 WIB
*Durasi Pemeliharaan : 3 Jam 59 Menit
Durasi Gangguan: -
Dampak Gangguan: Tidak ada gangguan dan downtime
*Detail: Pemeliharaan untuk Upgrade Versi Platform Layanan NEO Lite Region West Java
Selama proses pemeliharaan berlangsung, Tidak ada gangguan dan downtime pada VM Neo Lite Region West Java.

=================================

Maintenance will be performed with the following details:
Date: Tuesday, October 22th 2024
Time: 00:01 AM - 04:00 AM (UTC+7))
Maintenance Duration: 3 Hours and 59 Minutes
Duration of Interruption: -
Disruption Impact: No Disruption
Details: Maintenance for NEO Lite Service Platform Version Upgrade West Java Region
During the maintenance process, there was no disruption and downtime on the VM Neo Lite West Java Region.

Maintenance Notification of Neo Lite West Java Region : Saturday, 26 October 2024

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Sabtu, 26 Oktober 2024
Waktu: 00:05 – 01:05 WIB
Durasi Pemeliharaan : 1 Jam
Durasi Gangguan: 5 - 10 Menit
Dampak Gangguan: Ganguan Komunikasi Internet
Detail: Pemeliharaan Perangkat Jaringan Pada Layanan NEO Lite Region West Java
Selama proses pemeliharaan berlangsung, Internet Neo Lite Region West Java akan downtime 5-10 menit

=================================

Maintenance will be performed with the following details:
Date: Saturday, 26 October 2024
Time: 00:05 AM – 01:05 AM (UTC+7)
Maintenance Duration: 1 Hour
Duration of Interruption: 5 - 10 Minutes
Disruption Impact: Link Internet Down
Details: Network Device Maintenance on NEO Lite Service West Java Region
During the maintenance process, Internet Neo Lite West Java Region will have 5-10 minutes of downtime.

Past Incidents

29th May 2024

No incidents reported

28th May 2024

No incidents reported

27th May 2024

No incidents reported

26th May 2024

Portal Biznet Gio BiznetGio Portal Problem

[26/05/2024 - 18.58 WIB] We are currently experiencing issues with our portal, customer cannot login to the biznet gio portal. Currently our technicians are still resolving the issue.

[26/05/2024 - 21:50 WIB] This issue has been solved. Currently, our engineering team still investigating and monitoring the problem

NEO Web Hosting NEO Web Hosting | web8-cpn.biz.net.id Problem

[26/05/2024 - 01:17 WIB] We are having issues with web host 8 NEO Web Hosting, This issue resulted in the customer's email and website being inaccessible. Our Enginer Team is currently investigating the issue.

[26/05/2024 - 02:50 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

25th May 2024

No incidents reported

24th May 2024

No incidents reported

23rd May 2024

International Upstream International Upstream Network Problem

[23/05/2024 - 13:45 WIB] We have a problem with our international upstream network. This issue was affected by the submarine cut in the B3js/triasmitra cable. Our Upstream currently working on it. NO ETA at the moment.

[05/06/2024 - 10:00 WIB] This issue has been solved. Currently, our engineering team still monitoring the traffic.

22nd May 2024

West-Java-1 Neo Elastic Storage region West Java Problem

[22/05/2024 - 11:09 WIB] There is a problem in the Neo Elastic Storage Region WJV that causes degradation performance. Currently our engineer team is still investigating and recovering the problem.

[23/05/2024 - 11:11 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

21st May 2024

West-Java-1 Neo Elastic Storage region West Java Problem

[21/05/2024 - 07:10 WIB] There is a problem in the Neo Elastic Storage Region WJV that causes degradation performance. Currently our engineer team is still investigating and recovering the problem.

[21/05/2024 - 09:19 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

West-Java-1 Neo Metal region West Java Problem

[21/05/2024 - 07:10 WIB] There is a problem in the Neo Metal Region WJV that causes degradation performance. Currently our engineer team is still investigating and recovering the problem.

[21/05/2024 - 09:19 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

West-Java-1 GIO Private region West Java Problem

[21/05/2024 - 07:10 WIB] There is a problem in the Gio Private Region WJV that causes degradation performance. Currently our engineer team is still investigating and recovering the problem.

[21/05/2024 - 09:19 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.