All systems are operational

Stickied Incidents

24th April 2025

West-Java-2 NEO Virtual Compute - West Java 2 Problem

[24/04/2025 17:30 WIB] There is an issue affecting one of the region in our Neo Virtual Compute service, resulting in not being able to order, delete or edit existing services in NEO Virtual Compute West Java - 2. And there are access issues to the Biznet Gio Portal. Our engineering team is currently conducting further investigation.

  • [24/04/2025 17:45 WIB] This issue has been solved. Currently, our engineering team still monitoring the problem

    • Past Incidents

    7th December 2023

    No incidents reported

    6th December 2023

    No incidents reported

    5th December 2023

    No incidents reported

    4th December 2023

    No incidents reported

    3rd December 2023

    No incidents reported

    2nd December 2023

    No incidents reported

    1st December 2023

    No incidents reported

    30th November 2023

    Problems with One of the Power Hosts

    [30/11/2023 18:20] We found a problem with one of the power hosts, and it affects some NEO Metal, GIO Private, and NES West Java region services.

  • [30/11/2023 - 18:34 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.