All systems are operational

Stickied Incidents

24th April 2025

West-Java-2 NEO Virtual Compute - West Java 2 Problem

[24/04/2025 17:30 WIB] There is an issue affecting one of the region in our Neo Virtual Compute service, resulting in not being able to order, delete or edit existing services in NEO Virtual Compute West Java - 2. And there are access issues to the Biznet Gio Portal. Our engineering team is currently conducting further investigation.

  • [24/04/2025 17:45 WIB] This issue has been solved. Currently, our engineering team still monitoring the problem

    • Past Incidents

    30th November 2023

    Problems with One of the Power Hosts

    [30/11/2023 18:20] We found a problem with one of the power hosts, and it affects some NEO Metal, GIO Private, and NES West Java region services.

  • [30/11/2023 - 18:34 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

    • 29th November 2023

    No incidents reported

    28th November 2023

    No incidents reported

    27th November 2023

    No incidents reported

    26th November 2023

    No incidents reported

    25th November 2023

    International Upstream International Network Problem

    [25/11/2023 - 14:21 WIB] We have a problem with our international network. For now our principal team still investigating and troubleshoot the problem.

  • [25/11/2023 - 16.07 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

    • 24th November 2023

    No incidents reported