All systems are operational
Maintenance
[URGENT] Maintenance Notification of Network West Java Region : Thursday, January 16 2025

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Kamis, 16 Januari 2025.
Waktu: 00:05 – 02:05 WIB (UTC+7).
Durasi Pemeliharaan : 2 Jam.
Durasi Gangguan: 2 Jam.
Dampak Gangguan: Degradasi Performa Jaringan.
Detail: Pemeliharaan Mendesak Komponen Jaringan Pada Layanan Biznet Gio Region West Java.
Selama proses pemeliharaan berlangsung, terdapat gangguan pada performa jaringan selama 2 jam pada layanan Portal Biznetgio, Neo Metal WJV, Neo Virtual Compute WJV, Neo Dedicated Hosting, NEO Lite, NEO Lite Pro, Gio Public WJV, NEO PX, Neo Web Hosting, NEO Wordpress, Gio Backup, Gio Enterprise Cloud, Neo Object Storage WJV.

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Maintenance will be performed with the following details:
Date: Thursday, January 16, 2025.
Time: 00:05 – 02:05 WIB (UTC+7).
Maintenance Duration: 2 Hours.
Service Disruption Duration: 2 Hours
Impact of Disruption: Network Performance Degradation.
Details: Urgent Network Component Maintenance on BiznetGio Services in the West Java Region.
During the maintenance process, there will be a 2-hour network performance disruption affecting the Biznetgio Portal services, Neo Metal WJV, Neo Virtual Compute WJV, Neo Dedicated Hosting, NEO Lite, NEO Lite Pro, Gio Public WJV, NEO PX, Neo Web Hosting, NEO WordPress, Gio Backup, Gio Enterprise Cloud, and Neo Object Storage WJV services.

Past Incidents

30th November 2023

Problems with One of the Power Hosts

[30/11/2023 18:20] We found a problem with one of the power hosts, and it affects some NEO Metal, GIO Private, and NES West Java region services.

  • [30/11/2023 - 18:34 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

    • 29th November 2023

    No incidents reported

    28th November 2023

    No incidents reported

    27th November 2023

    No incidents reported

    26th November 2023

    No incidents reported

    25th November 2023

    International Upstream International Network Problem

    [25/11/2023 - 14:21 WIB] We have a problem with our international network. For now our principal team still investigating and troubleshoot the problem.

  • [25/11/2023 - 16.07 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

    • 24th November 2023

    No incidents reported