All systems are operational

Stickied Incidents

24th April 2025

West-Java-2 NEO Virtual Compute - West Java 2 Problem

[24/04/2025 17:30 WIB] There is an issue affecting one of the region in our Neo Virtual Compute service, resulting in not being able to order, delete or edit existing services in NEO Virtual Compute West Java - 2. And there are access issues to the Biznet Gio Portal. Our engineering team is currently conducting further investigation.

  • [24/04/2025 17:45 WIB] This issue has been solved. Currently, our engineering team still monitoring the problem

    • Past Incidents

    27th October 2023

    No incidents reported

    26th October 2023

    No incidents reported

    25th October 2023

    No incidents reported

    24th October 2023

    No incidents reported

    23rd October 2023

    No incidents reported

    22nd October 2023

    No incidents reported

    21st October 2023

    No incidents reported

    20th October 2023

    West-Java-2 Neo WJV-2 Hosts Problem

    [20/10/2023 - 17:15WIB] There is an issue with one of the NEO Virtual Compute hosts in the WJV2 region . Our Engineer team is still fixing this issue.

  • [20/10/2023 - 17:46WIB] This issue has been solved. Currently, our engineering team still monitoring the problem.

    • Network Region - West Java WJV Network Problem

    [20/10/2023 - 00:34 WIB] There is a problem with Network access at NEO Virtual Compute WJV Region, Neo Metal WJV and Neo Metal PX WJV Region. Our Engineer Team still fixing the problem

  • [20/10/2023 - 01:45WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.