Some systems are experiencing issues

Stickied Incidents

16th January 2025

International Upstream Network Problem

[1/16/2025 - 09:06 WIB] We have a problem with our international upstream network. Currently, our engineering team is investigating and troubleshooting

  • [1/16/2025 - 09:20 WIB] Currently it has been rerouted using the upstream backup and our engineering team is investigating and troubleshooting

    • Maintenance
    Maintenance Notification of GIO Backup: Friday, 17th January 2025

    Informasi pemeliharaan Layanan GIO Backup akan dilakukan dengan detail sebagai berikut:

    Tanggal: Jumat, 17 Januari 2025
    Waktu: 05:30 WIB - 06:30 WIB (GMT+ 07)
    Durasi: 1 Jam
    Detail: Pemeliharaan Perangkat Jaringan Pada Layanan GIO Backup
    Dampak dari aktivitas pemeliharaan: - Gangguan Akses Portal GIO Backup - Gangguan Proses Backup

    =================================

    Maintenance information GIO Backup services will be performed with details as follow:

    Date: Friday, 17 January 2025
    Time: 05:30 AM - 06:30 AM (UTC+7)
    Duration: 1 Hours
    Detail: Network Device Maintenance on GIO Backup Service
    Impact of this maintenance activity: - Disruption of GIO Backup Portal Access - Disruption of Backup Process

    Past Incidents

    26th October 2023

    No incidents reported

    25th October 2023

    No incidents reported

    24th October 2023

    No incidents reported

    23rd October 2023

    No incidents reported

    22nd October 2023

    No incidents reported

    21st October 2023

    No incidents reported

    20th October 2023

    West-Java-2 Neo WJV-2 Hosts Problem

    [20/10/2023 - 17:15WIB] There is an issue with one of the NEO Virtual Compute hosts in the WJV2 region . Our Engineer team is still fixing this issue.

  • [20/10/2023 - 17:46WIB] This issue has been solved. Currently, our engineering team still monitoring the problem.

    • Network Region - West Java WJV Network Problem

    [20/10/2023 - 00:34 WIB] There is a problem with Network access at NEO Virtual Compute WJV Region, Neo Metal WJV and Neo Metal PX WJV Region. Our Engineer Team still fixing the problem

  • [20/10/2023 - 01:45WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.