All systems are operational

Stickied Incidents

24th April 2025

West-Java-2 NEO Virtual Compute - West Java 2 Problem

[24/04/2025 17:30 WIB] There is an issue affecting one of the region in our Neo Virtual Compute service, resulting in not being able to order, delete or edit existing services in NEO Virtual Compute West Java - 2. And there are access issues to the Biznet Gio Portal. Our engineering team is currently conducting further investigation.

  • [24/04/2025 17:45 WIB] This issue has been solved. Currently, our engineering team still monitoring the problem

    • Past Incidents

    20th October 2023

    Network Region - West Java WJV Network Problem

    [20/10/2023 - 00:34 WIB] There is a problem with Network access at NEO Virtual Compute WJV Region, Neo Metal WJV and Neo Metal PX WJV Region. Our Engineer Team still fixing the problem

  • [20/10/2023 - 01:45WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

    • 19th October 2023

    No incidents reported

    18th October 2023

    NEO WJV-2 Network Problem

    [18/10/2023 - 05:15 WIB] There is a problem with Network access at NEO Virtual Compute WJV Region. Our Engineer Team still fixing the problem

  • [18/10/2023 - 08:30 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

    • 17th October 2023

    No incidents reported

    16th October 2023

    West-Java-1 NEO Elastic Storage WJV-2 Problem

    [16/10/2023 - 9:20 WIB] There is a problem at NEO Elastic storage component WJV 2 region. Our engineer team still working on it.

  • [16/10/2023 - 11.40 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

    • 15th October 2023

    No incidents reported

    14th October 2023

    No incidents reported

    13th October 2023

    No incidents reported