Some systems are experiencing issues

Stickied Incidents

16th January 2025

International Upstream Network Problem

[1/16/2025 - 09:06 WIB] We have a problem with our international upstream network. Currently, our engineering team is investigating and troubleshooting

  • [1/16/2025 - 09:20 WIB] Currently it has been rerouted using the upstream backup and our engineering team is investigating and troubleshooting

    • Maintenance
    Maintenance Notification of GIO Backup: Friday, 17th January 2025

    Informasi pemeliharaan Layanan GIO Backup akan dilakukan dengan detail sebagai berikut:

    Tanggal: Jumat, 17 Januari 2025
    Waktu: 05:30 WIB - 06:30 WIB (GMT+ 07)
    Durasi: 1 Jam
    Detail: Pemeliharaan Perangkat Jaringan Pada Layanan GIO Backup
    Dampak dari aktivitas pemeliharaan: - Gangguan Akses Portal GIO Backup - Gangguan Proses Backup

    =================================

    Maintenance information GIO Backup services will be performed with details as follow:

    Date: Friday, 17 January 2025
    Time: 05:30 AM - 06:30 AM (UTC+7)
    Duration: 1 Hours
    Detail: Network Device Maintenance on GIO Backup Service
    Impact of this maintenance activity: - Disruption of GIO Backup Portal Access - Disruption of Backup Process

    Past Incidents

    20th October 2023

    Network Region - West Java WJV Network Problem

    [20/10/2023 - 00:34 WIB] There is a problem with Network access at NEO Virtual Compute WJV Region, Neo Metal WJV and Neo Metal PX WJV Region. Our Engineer Team still fixing the problem

  • [20/10/2023 - 01:45WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

    • 19th October 2023

    No incidents reported

    18th October 2023

    NEO WJV-2 Network Problem

    [18/10/2023 - 05:15 WIB] There is a problem with Network access at NEO Virtual Compute WJV Region. Our Engineer Team still fixing the problem

  • [18/10/2023 - 08:30 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

    • 17th October 2023

    No incidents reported

    16th October 2023

    West-Java-1 NEO Elastic Storage WJV-2 Problem

    [16/10/2023 - 9:20 WIB] There is a problem at NEO Elastic storage component WJV 2 region. Our engineer team still working on it.

  • [16/10/2023 - 11.40 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

    • 15th October 2023

    No incidents reported

    14th October 2023

    No incidents reported

    13th October 2023

    No incidents reported