[17/02/2025 - 11.12 WIB] There is currently an issue with the connection and access of the Gio Public v2 VM. Currently our engineering team is still investigating the problem.
[17/02/2025 - 15:53 WIB] The issue with the Gio Public v2 VM connection and access has been resolved by the relevant team. The service is now operational and under monitoring to ensure stability.
16th February 2025
West-Java RegionNEO Lite Services Problem
[16/02/2025 15:00 WIB] The NEO Lite service is temporarily unavailable for package resizing, storage resizing, and snapshot creation. The relevant team is currently investigating the issue.
[18/02/2025 -10:10 WIB] This issue has been solved and the customer. Currently, our engineering team still monitoring the problem.
Past Incidents
1st August 2023
No incidents reported
31st July 2023
West-Java RegionNEO Lite Connection Problem
[31/07/2023 19:00 WIB] There is a problem with NEO Lite connection, currently it is still being investigated by our Engineering Team.
[01/08/2023 23:30 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.
30th July 2023
No incidents reported
29th July 2023
No incidents reported
28th July 2023
NEO Web HostingNEO Web Hosting | web8-cpn.biz.net.id Problem
[28/07/2023 - 07:30 WIB] We are having issues with web host 8 NEO Web Hosting, This issue resulted in the customer's email and website being inaccessible. Our Enginer Team is currently investigating the issue.
[28/07/2023 10:45 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.
27th July 2023
No incidents reported
26th July 2023
Dedicated HostingNeo Virtual Compute and Neo Dedicated Hosting Region WJV2
[26/07/2023 10:35 WIB] There is a problem with the NEO Dedicated Hosting and Neo Virtual Compute service West Java 2 can't access incoming and outgoing traffic, please do not take action on any NEO Dedicated Hosting and Neo Virtual Compute services while we are investigating.
[26/07/2023 13:43 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.