Some systems are experiencing issues

Stickied Incidents

17th February 2025

Virtual Machine GIO Cloud v2 Gio Public v2 Problem

[17/02/2025 - 11.12 WIB] There is currently an issue with the connection and access of the Gio Public v2 VM. Currently our engineering team is still investigating the problem.

  • [17/02/2025 - 15:53 WIB] The issue with the Gio Public v2 VM connection and access has been resolved by the relevant team. The service is now operational and under monitoring to ensure stability.

    • 16th February 2025

    West-Java Region NEO Lite Services Problem

    [16/02/2025 15:00 WIB] The NEO Lite service is temporarily unavailable for package resizing, storage resizing, and snapshot creation. The relevant team is currently investigating the issue.

  • [18/02/2025 -10:10 WIB] This issue has been solved and the customer. Currently, our engineering team still monitoring the problem.

    • Maintenance
    Maintenance Notification of Network West Java Region : Wednesday, February 19th 2025

    Pemeliharaan akan dilakukan dengan detail sebagai berikut:
    Tanggal: Rabu, 19 Februari 2025.
    Waktu: 00:05 WIB - 04:10 WIB (UTC+7).
    Durasi Pemeliharaan : 4 Jam 5 Menit.
    Durasi Henti: 2 - 5 Menit.
    Dampak Downtime Komunikasi Internet selama 3-5 menit.
    Detail: Pemeliharaan Perangkat Jaringan Pada Layanan Biznet Gio Region West Java.
    Selama proses pemeliharaan berlangsung layanan NEO Lite, NEO Lite Pro dan NEO Virtual Compute yang terdapat pada Region West Java akan terdapat downtime komunikasi internet selama 3-5 menit..

    =================================

    Maintenance will be performed with the following details:
    Date: Wednesday , 19 February 2025.
    Time: 00:05 AM - 04:10 AM (UTC+7).
    Maintenance Duration: 4 Hours 5 Minutes.
    Duration of Interruption: 3 - 5 Minutes.
    Disruption Impact: Internet communication downtime for 2-5 minutes.
    Details: Network Device Maintenance at Biznet Gio Region West Java Services.
    During the maintenance process, NEO Lite, NEO Lite Pro, and NEO Virtual Compute services in the West Java Region will have internet communication downtime for 3-5 minutes..

    Past Incidents

    7th August 2023

    No incidents reported

    6th August 2023

    No incidents reported

    5th August 2023

    No incidents reported

    4th August 2023

    No incidents reported

    3rd August 2023

    No incidents reported

    2nd August 2023

    BiznetGio Portal Problem

    [02/08/2023 - 08.20 WIB] We have a problem with our Portal. Currently our engineer still troubleshoot the issue

  • [02/08/2023 - 09.30 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

    • 1st August 2023

    No incidents reported

    31st July 2023

    West-Java Region NEO Lite Connection Problem

    [31/07/2023 19:00 WIB] There is a problem with NEO Lite connection, currently it is still being investigated by our Engineering Team.

  • [01/08/2023 23:30 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.