All systems are operational
Maintenance
Maintenance Notification of NEO Lite: Thursday, July 3, 2025 - Friday, July 18, 2025

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Kamis, 3 Juli 2025 - Jumat, 18 Juli 2025.
Waktu:

  • Kamis, 3 Juli 2025, pukul 00:01 - 00:59 WIB.
  • Jumat, 4 Juli 2025, pukul 00:01 - 00:59 WIB.
  • Senin, 7 Juli 2025, pukul00:01 - 00:59 WIB.
  • Selasa, 8 Juli 2025, pukul 00:01 - 00:59 WIB.
  • Rabu, 9 Juli 2025, pukul 00:01 - 00:59 WIB.
  • Kamis, 10 Juli 2025, pukul 00:01 - 00:59 WIB.
  • Jumat, 11 Juli 2025, pukul 00:01 - 00:59 WIB.
  • Senin, 14 Juli 2025, pukul 00:01 - 00:59 WIB.
  • Selasa, 15 Juli  2025, pukul 00:01 - 00:59 WIB.
  • Rabu, 16 Juli  2025, pukul 00:01 - 00:59 WIB.
  • Kamis, 17 Juli  2025, pukul 00:01 - 00:59 WIB.
  • Jumat, 18 Juli  2025, pukul 00:01 - 00:59 WIB.

Durasi Pemeliharaan : 58 Menit.
Detail:  Pemeliharan Komponen Network Layanan NEO Lite (Cluster 3 node09 - node20).
Selama pemeliharaan, VM tidak dapat melakukan aktivitas operasional seperti start/stop/restart/rebuild pada portal Biznetgio.

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Maintenance will be performed with the following details:
Date: Thursday, July 3, 2025 - Friday, July 18, 2025.
Waktu:

  • Thursday, July 3, 2025, 00:01 - 00:59 AM WIB (GMT+7)
  • Friday, July 4, 2025, 00:01 - 00:59 AM WIB (GMT+7)
  • Monday, July 7, 2025, 00:01 - 00:59 AM WIB (GMT+7)
  • Tuesday, July 8, 2025, 00:01 - 00:59 AM WIB (GMT+7)
  • Wednesday, July 9, 2025, 00:01 - 00:59 AM WIB (GMT+7)
  • Thursday, July 10, 2025, 00:01 - 00:59 AM WIB (GMT+7)
  • Friday, July 11, 2025, 00:01 - 00:59 AM WIB (GMT+7)
  • Monday, July 14, 2025, 00:01 - 00:59 AM WIB (GMT+7)
  • Tuesday, July 15, 2025, 00:01 - 00:59 AM WIB (GMT+7)
  • Wednesday, July 16, 2025, 00:01 - 00:59 AM WIB (GMT+7)
  • Thursday, July 17, 2025, 00:01 - 00:59 AM WIB (GMT+7)
  • Friday, July 18, 2025, 00:01 - 00:59 AM WIB (GMT+7)

Maintenance Duration: 58 Minutes.
Details: NEO Lite Service Network Component Maintenance (Cluster 3 node09 - node20).
During maintenance, VM cannot perform operational activities such as start/stop/restart/rebuild on the Biznetgio portal.

Past Incidents

16th February 2025

West-Java Region NEO Lite Services Problem

[16/02/2025 15:00 WIB] The NEO Lite service is temporarily unavailable for package resizing, storage resizing, and snapshot creation. The relevant team is currently investigating the issue.

  • [18/02/2025 -10:10 WIB] This issue has been solved and the customer. Currently, our engineering team still monitoring the problem.

    • 15th February 2025

    No incidents reported

    14th February 2025

    No incidents reported

    13th February 2025

    No incidents reported

    12th February 2025

    NEO Face Recognition NEO Face Recognition Problem

    [12/02/2025 - 11:34 WIB] We have problem with our Neo Face Recognition Services. Where Object or Library access are experiencing problems and we are currently checking with the related team.

  • [12/02/2025 -16:05 WIB] This issue has been solved and the customer. Currently, our engineering team still monitoring the problem.

    • 11th February 2025

    NEO Web Hosting NEO Web Hosting - Web 11 Problem

    [11/02/2025 - 07:00 WIB] We are currently experiencing problems with one of the NEO Web Hosting host - web 11 . Where Email, Website and cPanel access are experiencing problems and we are currently checking with the related team.

  • [11/02/2025 -09:22 WIB] This issue has been solved and the customer. Currently, our engineering team still monitoring the problem.

    • 10th February 2025

    No incidents reported