All systems are operational

Past Incidents

16th February 2025

West-Java Region NEO Lite Services Problem

[16/02/2025 15:00 WIB] The NEO Lite service is temporarily unavailable for package resizing, storage resizing, and snapshot creation. The relevant team is currently investigating the issue.

  • [18/02/2025 -10:10 WIB] This issue has been solved and the customer. Currently, our engineering team still monitoring the problem.

  • 15th February 2025

    No incidents reported

    14th February 2025

    No incidents reported

    13th February 2025

    No incidents reported

    12th February 2025

    NEO Face Recognition NEO Face Recognition Problem

    [12/02/2025 - 11:34 WIB] We have problem with our Neo Face Recognition Services. Where Object or Library access are experiencing problems and we are currently checking with the related team.

  • [12/02/2025 -16:05 WIB] This issue has been solved and the customer. Currently, our engineering team still monitoring the problem.

  • 11th February 2025

    NEO Web Hosting NEO Web Hosting - Web 11 Problem

    [11/02/2025 - 07:00 WIB] We are currently experiencing problems with one of the NEO Web Hosting host - web 11 . Where Email, Website and cPanel access are experiencing problems and we are currently checking with the related team.

  • [11/02/2025 -09:22 WIB] This issue has been solved and the customer. Currently, our engineering team still monitoring the problem.

  • 10th February 2025

    No incidents reported