All systems are operational

Stickied Incidents

16th January 2025

International Upstream Network Problem

[1/16/2025 - 09:06 WIB] We have a problem with our international upstream network. Currently, our engineering team is investigating and troubleshooting

  • [1/23/2025 - 11:15 WIB] This issue has been solved. Currently, our engineering team still monitoring the problem.

  • [1/16/2025 - 09:20 WIB] Currently it has been rerouted using the upstream backup and our engineering team is investigating and troubleshooting

    • Past Incidents

    10th September 2024

    Gio Backup Portal Gio Backup Portal - baas.biznetgiocloud.com Problem

    [10/09/2024 - 05.40 WIB] We are currently experiencing issues with our Gio Backup Portal - baas.biznetgiocloud.com , customer cannot login to the Gio Backup Portal. Currently our technicians are still resolving the issue.

  • [10/09/2024 - 06:36 WIB] This issue has been solved. Currently, our engineering team still investigating and monitoring the problem.

    • 9th September 2024

    No incidents reported

    8th September 2024

    No incidents reported

    7th September 2024

    Jakarta-2 NEO Virtual Compute region Jakarta-2 Problem

    [07/09/2024 - 01:00 WIB] There is an issue with the neo virtual compute on a specific host in the JKT2 region, causing the service to be inaccessible. Our engineering team is currently investigating and resolving the problem

  • [07/09/2024 - 01:49 WIB] This issue has been solved and the customer can check NVC service operational. Currently, our engineering team still monitoring the problem.

    • 6th September 2024

    Network Region - Banten NEO BTN Network Problem

    [00:48 AM] We have a problem with one of the network upstreams. The impact of connections using the primary upstream will be degradation, but we are currently optimizing using backup upstream. Currently our engineer team still troubleshoot the problem.

  • [06/09/2024 - 00:53 WIB] This issue has been solved and the customer can check server network connection again. Currently, our engineering team still monitoring the problem.

    • 5th September 2024

    No incidents reported

    4th September 2024

    No incidents reported