All systems are operational

GIO Public

Cloud Portal v2

Operational

Virtual Machine GIO Cloud v2

Operational

Standard Storage

Operational

SSD Storage

Operational

GIO Private

West-Java-1

Operational

Jakarta-1

Operational

vCenter Management

Operational

VPN Gateway

Operational

Standart Storage

Operational

SSD Storage

Operational

GIO Backup

Gio Backup Portal

Operational

Gio Backup Storage West-Java-1

Operational

Biznet Gio Portal

Portal Biznet Gio

Operational

Ticketing Channel

Operational

WhatsApp Channel

Operational

Live Chat Channel

Operational

NEO Virtual Compute

West-Java-2

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO Block Storage

West-Java-2

Operational

Jakarta-1

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO High Performance Storage

West-Java-1

Operational

West-Java-2

Operational

Jakarta-1

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO Object Storage

West-Java-1

Operational

Jakarta-1

Operational

NEO Metal

West-Java-1

Operational

Banten-1

Operational

NEO Elastic Storage

West-Java-1

Operational

Banten-1

Operational

NEO Lite Pro

West-Java Region

Operational

NEO Lite

West-Java Region

Operational

NEO DNS

NEO DNS - Jakarta

Operational

NEO DNS - West Java

Operational

NEO DNS - Sillicon Valey

Operational

NEO DNS - Chicago

Operational

NEO DNS - Toronto

Operational

NEO DNS - New Jersey

Operational

NEO DNS - Los Angeles

Operational

NEO DNS - Amsterdam

Operational

NEO DNS - Frankfurt

Operational

NEO DNS - Tokyo

Operational

NEO DNS - Singapore

Operational

NEO DNS - Sydney

Operational

Biznet DNS

Operational

NEO Web

NEO Wordpress

Operational

NEO Domain

Operational

Dedicated Hosting

Operational

NEO Web Hosting

Operational

SSL License

Operational

Networks

Network Region - West Java

Operational

Network Region - Jakarta

Operational

Network Region - Banten

Operational

Local Upstream

Operational

International Upstream

Operational

GIO Multi-Region

Operational

NEO Multi Region

Operational

Knowledge Base Page

Knowledge Base Website

Operational

Payment System

Transaction Payment System

Operational

Maintenance

Maintenance Notification of Network West Java Region : Saturday, January 04th 2025

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Sabtu, 04 Januari 2025.
Waktu: 00:05 – 01:05 WIB (UTC+7).
Durasi Pemeliharaan : 1 Jam.
Durasi Gangguan: 1 -2 Menit.
Dampak Gangguan: Downtime Komunikasi Internet.
Detail: Pemeliharaan Jaringan Pada Layanan Biznet Gio Region West Java.
Selama proses pemeliharaan berlangsung, terdapat gangguan pada komunikasi 1 sampai dengan 2 menit pada portal Biznetgio, layanan NEO Lite, NEO Lite Pro, Gio Public WJV, NEO PX, dan NEO Wordpress.

=================================

Maintenance will be performed with the following details:
Date:Saturday, January, 04th 2025.
Time: 00:05 AM – 01:05 AM (UTC+7).
Maintenance Duration: 1 Hour.
Duration of Interruption: 1 - 2 Minutes.
Disruption Impact: Downtime of Internet Communication.
Details: Maintenance Network for Biznet Gio Service in West Java.
During the maintenance process, there was a 1 to 2 minute communication interruption on the Biznetgio portal, NEO Lite, NEO Lite Pro, Gio Public WJV, NEO PX, and NEO Wordpress services.

Maintenance Notification of NEO Virtual Compute Jakarta Region: Wednesday, 8th January 2025

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Rabu, 8 Januari 2025
Waktu: 23:00 WIB - 02:00 WIB
Durasi Pemeliharaan : 3 Jam
Durasi Gangguan: -
Dampak Gangguan: Tidak terdapat downtime.
Detail: Pemeliharaan Komponen Storage pada Layanan NEO VIrtual Compute Region Jakarta
Selama proses pemeliharaan berlangsung, tidak terdapat downtime pada layanan Neo Virtual Compute Region Jakarta.

=================================

Maintenance will be performed with the following details:
Date: Wednesday, January, 8th 2025
Time: 11:00 PM – 02:00AM (UTC+7)
Maintenance Duration: 3 Hours
Duration of Interruption: -
Disruption Impact: No Downtime.
Details: Maintenance of Storage Components in NEO VIrtual Compute Service Jakarta Region.
During the maintenance process, there was no downtime in the Neo Virtual Compute Jakarta Region service.

Past Incidents

7th September 2024

Jakarta-2 NEO Virtual Compute region Jakarta-2 Problem

[07/09/2024 - 01:00 WIB] There is an issue with the neo virtual compute on a specific host in the JKT2 region, causing the service to be inaccessible. Our engineering team is currently investigating and resolving the problem

[07/09/2024 - 01:49 WIB] This issue has been solved and the customer can check NVC service operational. Currently, our engineering team still monitoring the problem.

6th September 2024

Network Region - Banten NEO BTN Network Problem

[00:48 AM] We have a problem with one of the network upstreams. The impact of connections using the primary upstream will be degradation, but we are currently optimizing using backup upstream. Currently our engineer team still troubleshoot the problem.

[06/09/2024 - 00:53 WIB] This issue has been solved and the customer can check server network connection again. Currently, our engineering team still monitoring the problem.

5th September 2024

No incidents reported

4th September 2024

No incidents reported

3rd September 2024

No incidents reported

2nd September 2024

No incidents reported

1st September 2024

No incidents reported

31st August 2024

No incidents reported