All systems are operational
Maintenance
Maintenance Notification of NEO Metal West Java dan Banten Region : Tuesday, 14th January 2025

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Selasa, 14 Januari 2025.
Waktu: 00:05 WIB - 01:30 WIB.
Durasi Pemeliharaan : 1 Jam 25 Menit.
Durasi Gangguan: 1 Jam (00:10 - 1:10).
Dampak Gangguan: Aktivitas create, delete, start, stop, restart, rebuild dan akses console tidak dapat dilakukan.
Detail: Pembaharuan Versi Platform layanan NEO Metal Region West Java dan Banten.
Selama proses pemeliharaan berlangsung, akan terdapat gangguan untuk aktivitas create, delete, start, stop, restart ,rebuild dan akses console tidak dapat dilakukan pada layanan NEO Metal pada region West Java dan Banten.

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Maintenance will be performed with the following details:
Date: Tuesday, 14 January 2025.
Time: 00:05 WIB - 01:30 AM (UTC+7).
Maintenance Duration: 1 Hour 25 Minutes.
Duration of Interruption: 1 Hour (00:10 - 1:10).
Disruption Impact: Activities such as create, delete, start, stop, restart, rebuild, and console access will be unavailable..
Details: Platform Version Update for NEO Metal Services in the West Java and Banten Region.
During the maintenance process, there will be interruptions, and activities like create, delete, start, stop, restart, rebuild, and console access will be unavailable for the NEO Metal service in the West Java and Banten region.

Past Incidents

30th May 2024

International Upstream International Upstream Network Problem

[30/05/2024 - 17:00 WIB] We have a problem with our international upstream network. This issue was affected by the submarine cut in the US cable. Upstream currently working on it. NO ETA at the moment.

  • This issue has been solved.

    • NEO Web Hosting NEO Web Hosting | web9-cpn.neowebhosting.id Problem

    [30/05/2024 - 12:33 WIB] We are having issues with web host 9 NEO Web Hosting, This issue resulted in the customer's email and website being inaccessible. Our Enginer Team is currently investigating the issue.

  • [30/05/2024 - 13:10WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

    • 29th May 2024

    No incidents reported

    28th May 2024

    No incidents reported

    27th May 2024

    No incidents reported

    26th May 2024

    Portal Biznet Gio BiznetGio Portal Problem

    [26/05/2024 - 18.58 WIB] We are currently experiencing issues with our portal, customer cannot login to the biznet gio portal. Currently our technicians are still resolving the issue.

  • [26/05/2024 - 21:50 WIB] This issue has been solved. Currently, our engineering team still investigating and monitoring the problem

    • NEO Web Hosting NEO Web Hosting | web8-cpn.biz.net.id Problem

    [26/05/2024 - 01:17 WIB] We are having issues with web host 8 NEO Web Hosting, This issue resulted in the customer's email and website being inaccessible. Our Enginer Team is currently investigating the issue.

  • [26/05/2024 - 02:50 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

    • 25th May 2024

    No incidents reported

    24th May 2024

    No incidents reported

    23rd May 2024

    International Upstream International Upstream Network Problem

    [23/05/2024 - 13:45 WIB] We have a problem with our international upstream network. This issue was affected by the submarine cut in the B3js/triasmitra cable. Our Upstream currently working on it. NO ETA at the moment.

  • [05/06/2024 - 10:00 WIB] This issue has been solved. Currently, our engineering team still monitoring the traffic.