[17/05/2024 06:30 WIB] There is a problem with the NEO Lite service and can't able to do access some menus such stop, start, restart and rebuild, please do not take action on any NEO Lite services while we are investigating.
[17/05/2024 - 08.10 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.
16th May 2024
West-Java-1Neo Metal region West Java Problem
[16/05/2024 - 11:20 WIB] There is a problem in the Neo Metal Region WJV that causes degradation performance.Currently our engineer team is still investigating and recovering the problem.
[16/05/2024 - 13.10 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.
Past Incidents
27th April 2024
No incidents reported
26th April 2024
No incidents reported
25th April 2024
Transaction Payment SystemPayment System Problem
[25/04/2024 - 07.00 WIB] We have a problem with our Payment System. Currently our engineer still troubleshoot the issue
[25/04/2024 12:05 WIB] This issue has been solved. Currently, our engineering team still monitoring the problem.
24th April 2024
NEO Web HostingNEO Web Hosting - Web 5 Problem
[24/04/2024 - 09:57 WIB] We are currently experiencing problems with one of the NEO Web Hosting hosts - web 5. Where email access, website access, and also cpanel access are experiencing problems and we are currently checking with the relevant team.
[24/04/2024 - 11:11 WIB] This issue has been solved. Currently, our engineering team still investigating and monitoring the problem
23rd April 2024
No incidents reported
22nd April 2024
No incidents reported
21st April 2024
WhatsApp ChannelWhatsApp Channel Problem
[21/04/2024 - 06:07WIB] There is an issue with WhatsApp Channel Problem. Our principal team is still fixing this issue. At this time, please open a ticket via email to support@biznetgio.com or via Live Chat if there are needs related to our services.
[06/05/2024 - 13:20 WIB] This issue has been solved. Currently, our team team still monitoring the problem
