All systems are operational
Maintenance
Maintenance Notification of Network Jakarta : Firday, 07 February 2025

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Jumat, 7 Februari 2025.
Waktu: 00:05 WIB - 05:00 WIB (UTC+7).
Durasi Pemeliharaan : 4 Jam 55 Menit.
Durasi Gangguan: 2 - 5 Menit.
Dampak Gangguan: Degradasi Performa Jaringan selama 2-5 menit.
Detail: Upgrade Versi Perangkat Jaringan Pada Layanan Biznet Gio Region Jakarta.
Selama proses pemeliharaan berlangsung layanan GIO Private, NEO Virtual Compute, NEO Block Storage dan Neo Object Storage yang terdapat pada Region Jakarta akan terdapat degradasi performa jaringan selama 2-5 menit..

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Maintenance will be performed with the following details:
Date: Firday, 7 February 2025.
Time: 00:05 AM - 05:00 AM (UTC+7).
Maintenance Duration: 4 Hours 55 Minutes
Service Disruption Duration: 2 - 5 Minutes
Impact of Disruption: Network performance degradation for 2–5 minutes.
Details: Upgrade Network Component Version for Biznet Gio Service in Jakarta Region.
During the maintenance process, GIO Private, NEO Virtual Compute, NEO Block Storage, and Neo Object Storage services in the Jakarta Region will experience network performance degradation for 2–5 minutes.

Past Incidents

1st April 2024

No incidents reported

31st March 2024

No incidents reported

30th March 2024

Transaction Payment System Problem

[30/03/2024 - 05.10 WIB] We have a problem with Transaction Payment System in Portal. Currently our engineer still troubleshoot the issue

  • [30/03/2024 13:25 WIB] This issue has been solved. Currently, our engineering team still monitoring the problem.

    • 29th March 2024

    No incidents reported

    28th March 2024

    No incidents reported

    27th March 2024

    NEO Web Hosting host Web8,Web9 and Web11

    [27/03/2024 - 15:35 WIB] We are currently experiencing problems with several of the NEO Web Hosting hosts (web8,web9,and web11), where cannot receive emails from outside and we are currently checking with the relevant team.

  • [27/03/2024 - 18:22 WIB] This issue has been solved. Currently, our engineering team still investigating and monitoring the problem.

    • 26th March 2024

    West-Java Region NEO Lite Service Problem.

    [26/03/2024 07:30 WIB] There are problems with some NEO Lite services and cannot access, please do not take action on NEO Lite services while we investigating.

  • [26/03/2024 - 09:30 WIB] This issue has been solved. Currently, our engineering team still investigating and monitoring the problem