All systems are operational
Maintenance
Maintenance Notification of Neo Object Storage : Wednesday, 9 April 2025

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Rabu, 9 April 2025
Waktu: 00:00 WIB - 03:00 WIB (UTC+7).
Durasi Pemeliharaan : 3 Jam.
Durasi Henti: Tidak Terdapat Downtime.
Detail: Pembaharuan Versi Komponen Layanan NEO Object Storage pada Region WJV & JKT.
Selama proses pemeliharaan berlangsung layanan NEO Object Storage tidak terdapat downtime.

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Maintenance will be performed with the following details:
Date: Wednesday, 9 April 2025.
Time: 00:00 AM - 03:00 AM (UTC+7).
Maintenance Duration: 3 Hours.
Duration of Interruption: No Downtime.
Details: Upgrade of NEO Object Storage Service Component Version in WJV & JKT Region.
During the maintenance process, NEO Object Storage service will not experience any downtime.

Maintenance Upgrade Memory in Host Neo Lite Pro : Wednesday, 9 April 2025 - 11 April 2025

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Rabu, 9 April 2025 - Jumat, 11 April 2025
Waktu: 00:00 WIB - 04:30 WIB (UTC+7).
Durasi Pemeliharaan : 4 Jam 29 Menit.
Durasi Henti: Tidak terdapat downtime selama pemeliharaan berlangsung.
Detail: Pemeliharaan Perangkat Pada Layanan NEO Lite Pro di Region West Java.
Selama proses pemeliharaan berlangsung layanan NEO Lite Pro tidak terdapat downtime.

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Maintenance will be performed with the following details:
Date: Wednesday, 9 April 2025 - Friday, 11 April 2025.
Time: 00:00 AM - 04:30 AM (UTC+7).
Maintenance Duration: 4 Hours 29 Minutes.
Duration of Interruption: No Downtime.
Details: Maintenance of NEO Lite Pro Service components in the West Java region.
During the maintenance process, NEO Lite Pro service will not experience any downtime.

Past Incidents

31st March 2024

No incidents reported

30th March 2024

Transaction Payment System Problem

[30/03/2024 - 05.10 WIB] We have a problem with Transaction Payment System in Portal. Currently our engineer still troubleshoot the issue

  • [30/03/2024 13:25 WIB] This issue has been solved. Currently, our engineering team still monitoring the problem.

    • 29th March 2024

    No incidents reported

    28th March 2024

    No incidents reported

    27th March 2024

    NEO Web Hosting host Web8,Web9 and Web11

    [27/03/2024 - 15:35 WIB] We are currently experiencing problems with several of the NEO Web Hosting hosts (web8,web9,and web11), where cannot receive emails from outside and we are currently checking with the relevant team.

  • [27/03/2024 - 18:22 WIB] This issue has been solved. Currently, our engineering team still investigating and monitoring the problem.

    • 26th March 2024

    West-Java Region NEO Lite Service Problem.

    [26/03/2024 07:30 WIB] There are problems with some NEO Lite services and cannot access, please do not take action on NEO Lite services while we investigating.

  • [26/03/2024 - 09:30 WIB] This issue has been solved. Currently, our engineering team still investigating and monitoring the problem

    • 25th March 2024

    No incidents reported

    24th March 2024

    Portal Biznet Gio BiznetGio Portal Problem

    [24/03/2024 - 19.05 WIB] We have a problem with our Portal. Currently our engineer still troubleshoot the issue

  • [25/03/2024 - 17:50 WIB] This issue has been solved. Currently, our engineering team still investigating and monitoring the problem