Some systems are experiencing issues

Stickied Incidents

30th May 2024

International Upstream International Upstream Network Problem

[30/05/2024 - 17:00 WIB] We have a problem with our international upstream network. This issue was affected by the submarine cut in the US cable. Upstream currently working on it. NO ETA at the moment.

Maintenance
[Urgent] Maintenance Notification of Neo Virtual Compute Jakarta-2 Region : Wednesday, 18th September 2024

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Rabu, 18 September 2024
Waktu: Rabu, 18 September 2024 20:00 - Kamis, 19 September 2024 04:00
Durasi : 8 jam
Durasi Gangguan: 2 jam 30 menit (01:30 - 04:00)
Dampak Gangguan: Tidak terdapat downtime pada VM akan tetapi terdapat degradasi performa storage layanan selama durasi gangguan.
Detail: Pemeliharaan untuk upgrade versi platform pada Layanan Neo Virtual Compute pada Region Jakarta-2.
Selama proses pemeliharaan berlangsung, terdapat degradasi performa layanan selama durasi gangguan di rentang waktu pemeliharaan.

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The maintenance regarding NEO Clouds will be performed with details as follows :
Date: Wednesday, 18 September 2024
Time: Wednesday, 18 September 2024, 20:00 PM - Thursday, 19 September 2024, 04:00 AM (UTC+7)
Duration: 8 hours
Duration of Disruption: 2 hours 30 Minutes (01:30 - 04:00).
Impact of Disruption: There is no VM downtime but there is a degradation of service storage performance for the duration of the disruption.
Detail: Upgrade platform version for Neo Virtual Compute service on Jakarta-2 Region
During the maintenance process, there is a degradation in service performance on duration of disruption.

Maintenance Notification of Neo Virtual Compute Jakarta-2 Region : Friday, 20th September 2024

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Jumat, 20 September 2024
**Waktu: 00:00 - 03:20 WIB **
Durasi : 3 jam 20 Menit
Durasi Gangguan: 2 jam (00:00 - 02:00)
Dampak Gangguan: Aktivitas create, delete, resize, rebuild, stop & start tidak dapat dilakukan
Detail: Pemeliharaan untuk upgrade versi platform pada Layanan Neo Virtual Compute pada Region Jakarta-2.
Selama proses pemeliharaan berlangsung, aktivitas create, delete, resize, rebuild, stop & start tidak dapat dilakukan selama durasi gangguan.

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The maintenance regarding NEO Clouds will be performed with details as follows :
Date: Jumat, 20 September 2024
Time: 00:00 - 03:20 (UTC+7)
Duration: 3 hours 20 Minutes
Duration of Disruption: 2 hours (00:00 - 02:00).
Impact of Disruption: Create, delete, resize, rebuild, stop & start activities cannot be performed
Detail: Upgrade platform version for Neo Virtual Compute service on Jakarta-2 Region
During the maintenance process, create, delete, resize, rebuild, stop & start activities cannot be performed in service during the disruption.

Subject: Maintenance Notification of Neo Virtual Compute Jakarta-2 Region : Friday, 20th September 2024

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Friday, 20 September 2024
Waktu: Friday, 20 September 2024 23:00 - Sabtu, 21 September 2024 03:15
Durasi : 4 jam 15 menit
Durasi Gangguan: 4 jam (23:15 - 03:15)
Dampak Gangguan: Degradasi Performa Network & Storage
Detail: Pemeliharaan untuk upgrade versi platform pada Layanan Neo Virtual Compute pada Region Jakarta-2
Selama proses pemeliharaan berlangsung, terdapat degradasi performa network & storage layanan selama durasi gangguan.

=================================

The maintenance regarding NEO Clouds will be performed with details as follows :
Date: Friday, 20th September 2024
Time: Friday, 20th September 2024, 23:00 PM - Sunday, 21st September 2024, 03:15 AM (UTC+7)
Duration: 4 hours 15 minutes
Duration of Disruption: 4 hours (23:15 - 03:15).
Impact of Disruption: Network & Storage Performance Degradation.
Detail: Upgrade platform version for Neo Virtual Compute service on Jakarta-2 Region.
During the maintenance process, there is network & storage performance degradation in service during the disruption.

Maintenance Notification of Neo Virtual Compute Jakarta-2 Region : Monday, 23th September 2024

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Senin, 23 September 2024
Waktu: Senin, 23 September 2024 23:00 - Selasa, 24 September 2024 03:00
Durasi : 4 jam
Durasi Gangguan: 4 jam (23:00 WIB - 03:00 WIB)
Dampak Gangguan: Degradasi Performa Storage.
Detail: Pemeliharaan untuk upgrade versi platform pada Layanan Neo Virtual Compute pada Region Jakarta-2
Selama proses pemeliharaan berlangsung, terdapat degradasi performa layanan selama durasi gangguan di rentang waktu pemeliharaan.

=================================

The maintenance regarding NEO Clouds will be performed with details as follows :
Date: Monday, 23 September 2024
Time: Monday, 23th September 2024, 23:00 PM - Tuesday, 24th September 2024, 03:00 AM (UTC+7)
Duration: 4 hours
Duration of Disruption: 4 hours (23:00 PM - 03:00 AM).
Impact of Disruption: Storage Performance Degradation.
Detail: Upgrade platform version for Neo Virtual Compute service on Jakarta-2 Region
During the maintenance process, there is a degradation in service performance on duration of disruption.

Maintenance Notification of Neo Virtual Compute Jakarta-2 Region : Tuesday, 24th September 2024

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Selasa, 24 September 2024 - Rabu, 25 September 2024
Waktu: Selasa, 24 September 2024 23:00 WIB - Rabu, 25 September 2024 02:50
Durasi : 3 jam 50 menit
Durasi Gangguan: -
Dampak Gangguan: Tidak terdapat gangguan
Detail: Pemeliharaan untuk upgrade versi platform pada Layanan Neo Virtual Compute pada Region Jakarta-2
Selama proses pemeliharaan berlangsung, tidak terdapat gangguan pada layanan.

=================================

The maintenance regarding NEO Clouds will be performed with details as follows :
Date: Tuesday, 24th September 2024 - Wednesday, 25th September 2024
Time: Tuesday, 24th September 202, 23:00 PM - Wednesday, 25th September 2024, 02:50 AM (UTC+7)
Duration: 3 hours 50 minutes
Duration of Disruption: -
Impact of Disruption: There is no disruption.
Detail: Upgrade platform version for Neo Virtual Compute service on Banten region.
During the maintenance process, there is no disruption in service.

Maintenance Notification of Neo Virtual Compute Jakarta-2 Region : Wednesday, 25th September 2024

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Rabu, 25 September 2024 - Kamis, 26 September 2024
Waktu: Rabu, 25 September 2024 23:00 - Kamis, 26 September 2024 03:00
Durasi : 4 jam
Durasi Gangguan: 1 jam 20 menit (01:10 WIB - 02:30 WIB)
Dampak Gangguan: Degradasi Performa Storage.
Detail: Pemeliharaan untuk upgrade versi platform pada Layanan Neo Virtual Compute pada Region Jakarta-2
Selama proses pemeliharaan berlangsung, idak terdapat downtime pada VM akan tetapi terdapat degradasi performa storage layanan selama durasi gangguan.

=================================

The maintenance regarding NEO Clouds will be performed with details as follows :
Date: Wednesday, 25th September 2024 - Thursday, 26th September 2024
Time: Wednesday, 25th September 2024, 23:00 PM - Thursday, 26th September 2024, 03:00 AM (UTC+7)
Duration: 4 hours
Duration of Disruption: 1 hour 20 Minutes (01:10 AM - 02:30 AM).
Impact of Disruption: Storage Performance Degradation.
Detail: Upgrade platform version for Neo Virtual Compute service on Jakarta-2 Region
During the maintenance process,there is no VM downtime but there is a degradation of service storage performance for the duration of the disruption.

Past Incidents

15th January 2024

No incidents reported

14th January 2024

No incidents reported

13th January 2024

No incidents reported

12th January 2024

NEO Web Hosting NEO Web Hosting web-11 host problem

[12/01/2024 - 11:31 WIB] we are having issues with web host-11 Web Hosting NEO, where mail delivery and access website will be having issues and we are currently checking with the relevant team

  • [12/01/2024 - 11:44 WIB] This issue has been solved. Currently, our engineering team still investigating and monitoring the problem.

    • 11th January 2024

    West-Java-1 NEO Object Storage Problem

    [11/01/2024 - 16:35 WIB] We have problem with our Neo Object Storage Service. Our Engineer's team still troubleshoot the issue.

  • [11/01/2024 - 17:14 WIB] This issue has been solved. Currently, our engineering team still investigating and monitoring the problem.

    • 10th January 2024

    No incidents reported

    9th January 2024

    Jakarta-2 NEO Virtual Compute region Jakarta-2 Problem

    [09/01/2024 - 10:08 WIB] There is a problem network intermitten with some hosts in Region Jakarta 2. Currently our engineer team still investigating and recovering the problem.

  • [09/01/2024 - 10:20 WIB] This issue has been solved. Currently, our engineer team still investigating and monitoring the problem.

    • 8th January 2024

    Ticketing Channel Biznetgio Ticketing Problem

    [08/01/2024 16:55 WIB] There are problems with Ticketing Biznetgio and Whatsapp channel, Currently, this problem is being investigated by the principal

  • [08/01/2024 19:00 WIB] The issue now has been fixed, and ticketing and ticketing is now operational again