Some systems are experiencing issues

Stickied Incidents

30th May 2024

International Upstream International Upstream Network Problem

[30/05/2024 - 17:00 WIB] We have a problem with our international upstream network. This issue was affected by the submarine cut in the US cable. Upstream currently working on it. NO ETA at the moment.

Maintenance
[URGENT]Maintenance Notification Gio Public 2 West Java Region : Wednesday, 19th August 2024

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Kamis, 19 September 2024
Waktu: 21:00 WIB - 23:00 WIB
Durasi : 2 jam
Durasi Gangguan: 5-10 menit
Dampak Gangguan: Portal vCloud tidak dapat diakses
Detail: Maintenance Portal vCloud pada Layanan GIO Public 2 Region West Java
Selama proses pemeliharaan Portal vCloud tidak dapat diakses selama durasi gangguan.

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The maintenance regarding NEO Clouds will be performed with details as follows :
Date: Thursday, September 19th 2024
Time: Tuesday, 21:00 AM - 23:00 AM (UTC+7)
**Duration: 2 Hours **
*Duration of Disruption: 5-10 minutes
Impact of Disruption: There is no disruption.
Detail: vCloud Portal cannot be accessed.
During the maintenance process, vCloud Portal cannot be accessed during the disruption.

Maintenance Notification of Neo Virtual Compute Jakarta-2 Region : Friday, 20th September 2024

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Jumat, 20 September 2024
Waktu: 00:00 - 03:20 WIB
Durasi : 3 jam 20 Menit
Durasi Gangguan: 2 jam (00:00 - 02:00)
Dampak Gangguan: Aktivitas create, delete, resize, rebuild, stop & start tidak dapat dilakukan
Detail: Pemeliharaan untuk upgrade versi platform pada Layanan Neo Virtual Compute pada Region Jakarta-2.
Selama proses pemeliharaan berlangsung, aktivitas create, delete, resize, rebuild, stop & start tidak dapat dilakukan selama durasi gangguan.

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The maintenance regarding NEO Clouds will be performed with details as follows :
Date: Jumat, 20 September 2024
Time: 00:00 - 03:20 (UTC+7)
Duration: 3 hours 20 Minutes
Duration of Disruption: 2 hours (00:00 - 02:00).
Impact of Disruption: Create, delete, resize, rebuild, stop & start activities cannot be performed
Detail: Upgrade platform version for Neo Virtual Compute service on Jakarta-2 Region
During the maintenance process, create, delete, resize, rebuild, stop & start activities cannot be performed in service during the disruption.

Subject: Maintenance Notification of Neo Virtual Compute Jakarta-2 Region : Friday, 20th September 2024

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Friday, 20 September 2024
Waktu: Friday, 20 September 2024 23:00 - Sabtu, 21 September 2024 03:15
Durasi : 4 jam 15 menit
Durasi Gangguan: 4 jam (23:15 - 03:15)
Dampak Gangguan: Degradasi Performa Network & Storage
Detail: Pemeliharaan untuk upgrade versi platform pada Layanan Neo Virtual Compute pada Region Jakarta-2
Selama proses pemeliharaan berlangsung, terdapat degradasi performa network & storage layanan selama durasi gangguan.

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The maintenance regarding NEO Clouds will be performed with details as follows :
Date: Friday, 20th September 2024
Time: Friday, 20th September 2024, 23:00 PM - Sunday, 21st September 2024, 03:15 AM (UTC+7)
Duration: 4 hours 15 minutes
Duration of Disruption: 4 hours (23:15 - 03:15).
Impact of Disruption: Network & Storage Performance Degradation.
Detail: Upgrade platform version for Neo Virtual Compute service on Jakarta-2 Region.
During the maintenance process, there is network & storage performance degradation in service during the disruption.

Maintenance Notification of Neo Virtual Compute Jakarta-2 Region : Monday, 23th September 2024

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Senin, 23 September 2024
Waktu: Senin, 23 September 2024 23:00 - Selasa, 24 September 2024 03:00
Durasi : 4 jam
Durasi Gangguan: 4 jam (23:00 WIB - 03:00 WIB)
Dampak Gangguan: Degradasi Performa Storage.
Detail: Pemeliharaan untuk upgrade versi platform pada Layanan Neo Virtual Compute pada Region Jakarta-2
Selama proses pemeliharaan berlangsung, terdapat degradasi performa layanan selama durasi gangguan di rentang waktu pemeliharaan.

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The maintenance regarding NEO Clouds will be performed with details as follows :
Date: Monday, 23 September 2024
Time: Monday, 23th September 2024, 23:00 PM - Tuesday, 24th September 2024, 03:00 AM (UTC+7)
Duration: 4 hours
Duration of Disruption: 4 hours (23:00 PM - 03:00 AM).
Impact of Disruption: Storage Performance Degradation.
Detail: Upgrade platform version for Neo Virtual Compute service on Jakarta-2 Region
During the maintenance process, there is a degradation in service performance on duration of disruption.

Maintenance Notification of Neo Virtual Compute Jakarta-2 Region : Tuesday, 24th September 2024

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Selasa, 24 September 2024 - Rabu, 25 September 2024
Waktu: Selasa, 24 September 2024 23:00 WIB - Rabu, 25 September 2024 02:50
Durasi : 3 jam 50 menit
Durasi Gangguan: -
Dampak Gangguan: Tidak terdapat gangguan
Detail: Pemeliharaan untuk upgrade versi platform pada Layanan Neo Virtual Compute pada Region Jakarta-2
Selama proses pemeliharaan berlangsung, tidak terdapat gangguan pada layanan.

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The maintenance regarding NEO Clouds will be performed with details as follows :
Date: Tuesday, 24th September 2024 - Wednesday, 25th September 2024
Time: Tuesday, 24th September 202, 23:00 PM - Wednesday, 25th September 2024, 02:50 AM (UTC+7)
Duration: 3 hours 50 minutes
Duration of Disruption: -
Impact of Disruption: There is no disruption.
Detail: Upgrade platform version for Neo Virtual Compute service on Banten region.
During the maintenance process, there is no disruption in service.

Maintenance Notification of Neo Virtual Compute Jakarta-2 Region : Wednesday, 25th September 2024

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Rabu, 25 September 2024 - Kamis, 26 September 2024
Waktu: Rabu, 25 September 2024 23:00 - Kamis, 26 September 2024 03:00
Durasi : 4 jam
Durasi Gangguan: 1 jam 20 menit (01:10 WIB - 02:30 WIB)
Dampak Gangguan: Degradasi Performa Storage.
Detail: Pemeliharaan untuk upgrade versi platform pada Layanan Neo Virtual Compute pada Region Jakarta-2
Selama proses pemeliharaan berlangsung, tidak terdapat downtime pada VM akan tetapi terdapat degradasi performa storage layanan selama durasi gangguan.

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The maintenance regarding NEO Clouds will be performed with details as follows :
Date: Wednesday, 25th September 2024 - Thursday, 26th September 2024
Time: Wednesday, 25th September 2024, 23:00 PM - Thursday, 26th September 2024, 03:00 AM (UTC+7)
Duration: 4 hours
Duration of Disruption: 1 hour 20 Minutes (01:10 AM - 02:30 AM).
Impact of Disruption: Storage Performance Degradation.
Detail: Upgrade platform version for Neo Virtual Compute service on Jakarta-2 Region
During the maintenance process,there is no VM downtime but there is a degradation of service storage performance for the duration of the disruption.

Past Incidents

8th January 2024

Ticketing Channel Biznetgio Ticketing Problem

[08/01/2024 16:55 WIB] There are problems with Ticketing Biznetgio and Whatsapp channel, Currently, this problem is being investigated by the principal

  • [08/01/2024 19:00 WIB] The issue now has been fixed, and ticketing and ticketing is now operational again

    • 7th January 2024

    No incidents reported

    6th January 2024

    No incidents reported

    5th January 2024

    West-Java Region NEO Lite Services Problem

    [05/01/2024 20:40 WIB] There are problems with some NEO Lite services and cannot access, please do not take action on NEO Lite services while we investigating.

  • [05/01/2024 21:00 WIB] The issue now is being recovered the customer can check it again from their service and the now service being monitored by Our engineering team.

    • 4th January 2024

    No incidents reported

    3rd January 2024

    No incidents reported

    2nd January 2024

    NEO Web Hosting NEO Web Hosting Problem

    [02/01/2024 - 17:07 WIB] We are currently experiencing problems with the NEO Web Hosting service, where email delivery will experience problems when sending emails from Microsoft Outlook & 365 to Email with domains that use Nameserver n1.neohosting.id, ns2.neohosting.id and we are currently checking with the relevant team.

  • [3/01/2024 - 18:50 WIB] The NEO Web Hosting DNS its already solved and Currently, our engineering team still monitoring the problem.