All systems are operational
Maintenance
[URGENT] Maintenance Notification of Network West Java Region : Thursday, January 16 2025

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Kamis, 16 Januari 2025.
Waktu: 00:05 – 02:05 WIB (UTC+7).
Durasi Pemeliharaan : 2 Jam.
Durasi Gangguan: 2 Jam.
Dampak Gangguan: Degradasi Performa Jaringan.
Detail: Pemeliharaan Mendesak Komponen Jaringan Pada Layanan Biznet Gio Region West Java.
Selama proses pemeliharaan berlangsung, terdapat gangguan pada performa jaringan selama 2 jam pada layanan Portal Biznetgio, Neo Metal WJV, Neo Virtual Compute WJV, Neo Dedicated Hosting, NEO Lite, NEO Lite Pro, Gio Public WJV, NEO PX, Neo Web Hosting, NEO Wordpress, Gio Backup, Gio Enterprise Cloud, Neo Object Storage WJV.

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Maintenance will be performed with the following details:
Date: Thursday, January 16, 2025.
Time: 00:05 – 02:05 WIB (UTC+7).
Maintenance Duration: 2 Hours.
Service Disruption Duration: 2 Hours
Impact of Disruption: Network Performance Degradation.
Details: Urgent Network Component Maintenance on BiznetGio Services in the West Java Region.
During the maintenance process, there will be a 2-hour network performance disruption affecting the Biznetgio Portal services, Neo Metal WJV, Neo Virtual Compute WJV, Neo Dedicated Hosting, NEO Lite, NEO Lite Pro, Gio Public WJV, NEO PX, Neo Web Hosting, NEO WordPress, Gio Backup, Gio Enterprise Cloud, and Neo Object Storage WJV services.

Past Incidents

14th January 2024

No incidents reported

13th January 2024

No incidents reported

12th January 2024

NEO Web Hosting NEO Web Hosting web-11 host problem

[12/01/2024 - 11:31 WIB] we are having issues with web host-11 Web Hosting NEO, where mail delivery and access website will be having issues and we are currently checking with the relevant team

  • [12/01/2024 - 11:44 WIB] This issue has been solved. Currently, our engineering team still investigating and monitoring the problem.

    • 11th January 2024

    West-Java-1 NEO Object Storage Problem

    [11/01/2024 - 16:35 WIB] We have problem with our Neo Object Storage Service. Our Engineer's team still troubleshoot the issue.

  • [11/01/2024 - 17:14 WIB] This issue has been solved. Currently, our engineering team still investigating and monitoring the problem.

    • 10th January 2024

    No incidents reported

    9th January 2024

    Jakarta-2 NEO Virtual Compute region Jakarta-2 Problem

    [09/01/2024 - 10:08 WIB] There is a problem network intermitten with some hosts in Region Jakarta 2. Currently our engineer team still investigating and recovering the problem.

  • [09/01/2024 - 10:20 WIB] This issue has been solved. Currently, our engineer team still investigating and monitoring the problem.

    • 8th January 2024

    Ticketing Channel Biznetgio Ticketing Problem

    [08/01/2024 16:55 WIB] There are problems with Ticketing Biznetgio and Whatsapp channel, Currently, this problem is being investigated by the principal

  • [08/01/2024 19:00 WIB] The issue now has been fixed, and ticketing and ticketing is now operational again