West-Java-2NEO Virtual Compute - West Java 2 Problem
[24/04/2025 17:30 WIB] There is an issue affecting one of the region in our Neo Virtual Compute service, resulting in not being able to order, delete or edit existing services in NEO Virtual Compute West Java - 2. And there are access issues to the Biznet Gio Portal. Our engineering team is currently conducting further investigation.
[24/04/2025 17:45 WIB] This issue has been solved. Currently, our engineering team still monitoring the problem
Past Incidents
21st December 2023
No incidents reported
20th December 2023
West-Java RegionNEO Lite Services Problem
[20/12/2023 16:22 WIB] There is a problem with the NEO Lite service and can't able to do access some menus such stop, start, restart and rebuild, please do not take action on any NEO Lite services while we are investigating.
[20/12/2023 14:50 WIB] The issue now is being recovered the customer can check it again from their service and the now service being monitored by Our engineering team.
19th December 2023
No incidents reported
18th December 2023
No incidents reported
17th December 2023
No incidents reported
16th December 2023
No incidents reported
15th December 2023
No incidents reported
14th December 2023
Problems with One of the Power Hosts
[14/12/2023 10:43] We found a problem with one of the power hosts, and it affects some NEO Metal, NEO Lite, NEO Object Storage services.
[14/12/2023 - 13:25 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.