All systems are operational

Stickied Incidents

24th April 2025

West-Java-2 NEO Virtual Compute - West Java 2 Problem

[24/04/2025 17:30 WIB] There is an issue affecting one of the region in our Neo Virtual Compute service, resulting in not being able to order, delete or edit existing services in NEO Virtual Compute West Java - 2. And there are access issues to the Biznet Gio Portal. Our engineering team is currently conducting further investigation.

  • [24/04/2025 17:45 WIB] This issue has been solved. Currently, our engineering team still monitoring the problem

    • Past Incidents

    28th September 2023

    No incidents reported

    27th September 2023

    No incidents reported

    26th September 2023

    No incidents reported

    25th September 2023

    No incidents reported

    24th September 2023

    No incidents reported

    23rd September 2023

    West-Java-1 NEO Elastic Storage WJV-2 Problem

    [23/09/2023 - 11:40 WIB] There is a problem at NEO Elastic storage component WJV 2 region. Our engineer team still working on it.

  • [29/09/2023 - 12.10 WIB] We are facing an issue in the ISCSI Gateway. Currently, our engineer team has been able to handle it and we are monitoring it.

    • 22nd September 2023

    No incidents reported

    21st September 2023

    NEO Web Hosting NEO Web Hosting web-8 host & web-9 host problem

    [21/09/2023 - 07:30 WIB] we are having issues with web host-9 and web host-8 Web Hosting NEO, where mail delivery will be having issues and we are currently checking with the relevant team

  • [21/09/2023 - 13.00 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.