All systems are operational

Stickied Incidents

24th April 2025

West-Java-2 NEO Virtual Compute - West Java 2 Problem

[24/04/2025 17:30 WIB] There is an issue affecting one of the region in our Neo Virtual Compute service, resulting in not being able to order, delete or edit existing services in NEO Virtual Compute West Java - 2. And there are access issues to the Biznet Gio Portal. Our engineering team is currently conducting further investigation.

  • [24/04/2025 17:45 WIB] This issue has been solved. Currently, our engineering team still monitoring the problem

    • Maintenance
    Maintenance Notification of NEO Lite Pro West Java Region: Tuesday, 29 April 2025

    Pemeliharaan akan dilakukan dengan detail sebagai berikut:
    Tanggal: Selasa, 29 April 2025.
    Waktu: 20:30 - 22:00 WIB.
    Durasi Pemeliharaan : 1 Jam 30 Menit.
    Durasi Henti: -
    Dampak Gangguan: Tidak terdapat downtime selama pemeliharaan berlangsung.
    Detail: Pemeliharaan Komponen Storage pada Layanan NEO Lite Pro Region West Java.
    Selama proses pemeliharaan berlangsung, layanan NEO Lite Pro yang terdapat pada Region West Java tidak tedapat downtime.

    =================================

    Maintenance will be performed with the following details:
    Date: Tuesday, 29 April 2025.
    Time: 20:30 - 22:00 WIB.
    Maintenance Duration: 1 Hour 30 Minutes.
    Downtime Duration: -
    Disruption Impact: No downtime during maintenance.
    Details: Storage Component Maintenance on NEO Lite Pro Service West Java Region.
    During the maintenance process, there will be no downtime for NEO Lite Pro service in West Java Region.

    Past Incidents

    22nd September 2023

    No incidents reported

    21st September 2023

    NEO Web Hosting NEO Web Hosting web-8 host & web-9 host problem

    [21/09/2023 - 07:30 WIB] we are having issues with web host-9 and web host-8 Web Hosting NEO, where mail delivery will be having issues and we are currently checking with the relevant team

  • [21/09/2023 - 13.00 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

    • 20th September 2023

    No incidents reported

    19th September 2023

    Portal Biznet Gio BiznetGio Portal Problem

    [19/09/2023 - 19.00 WIB] We have a problem with our Portal. Currently our engineer still troubleshoot the issue

  • [19/09/2023 - 19.36 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

    • 18th September 2023

    No incidents reported

    17th September 2023

    No incidents reported

    16th September 2023

    No incidents reported