Some systems are experiencing issues

Stickied Incidents

16th January 2025

International Upstream Network Problem

[1/16/2025 - 09:06 WIB] We have a problem with our international upstream network. Currently, our engineering team is investigating and troubleshooting

  • [1/16/2025 - 09:20 WIB] Currently it has been rerouted using the upstream backup and our engineering team is investigating and troubleshooting

    • Maintenance
    Maintenance Notification of Network Jakarta : Saturday, 18th January 2025

    Pemeliharaan akan dilakukan dengan detail sebagai berikut:
    Tanggal: Sabtu, 18 Januari 2025.
    Waktu: 00:05 WIB - 05:00 WIB (UTC+7).
    Durasi Pemeliharaan : 4 Jam 55 Menit.
    Durasi Gangguan: 2 - 5 Menit.
    Dampak Gangguan: Degradasi Performa Jaringan selama 2-5 menit.
    Detail: Upgrade Versi Perangkat Jaringan Pada Layanan Biznet Gio Region Jakarta.
    Selama proses pemeliharaan berlangsung layanan GIO Private, NEO Virtual Compute, NEO Block Storage dan Neo Object Storage yang terdapat pada Region Jakarta akan terdapat degradasi performa jaringan selama 2-5 menit..

    =================================

    Maintenance will be performed with the following details:
    Date: Saturday, 18th January 2025.
    Time: 00:05 AM - 05:00 AM (UTC+7).
    Maintenance Duration: 4 Hours 55 Minutes
    Service Disruption Duration: 2 - 5 Minutes
    Impact of Disruption: Network performance degradation for 2–5 minutes.
    Details: Upgrade Network Component Version for Biznet Gio Service in Jakarta Region.
    During the maintenance process, GIO Private, NEO Virtual Compute, NEO Block Storage, and Neo Object Storage services in the Jakarta Region will experience network performance degradation for 2–5 minutes.

    Maintenance Notification of Network Jakarta Region : Tuesday, January 21th 2025

    Pemeliharaan akan dilakukan dengan detail sebagai berikut:
    Tanggal: Selasa, 21 Januari 2025.
    Waktu: 00:01 – 01:00 WIB (UTC+7).
    Durasi Pemeliharaan : 59 Menit.
    Durasi Gangguan: 59 Menit.
    Dampak Gangguan: Degradasi Performa Jaringan Selama Maintenance Berlangsung.
    Detail: Pemeliharaan Perangkat Layanan NEO Virtual Compute Region Jakarta.
    Selama proses pemeliharaan berlangsung akan terjadi degradasi performa pada layanan NEO Virtual Compute Jakarta.

    =================================

    Maintenance will be performed with the following details:
    Date: Tuesday, January 21th, 2025.
    Time: 00:01 – 01:00 WIB (UTC+7).
    Maintenance Duration: 59 Minutes.
    Service Disruption Duration: 59 Minutes
    Impact of Disruption: Network Performance Degradation During Maintenance.
    Details: Device Maintenance for NEO Virtual Compute Service in Jakarta.
    During the maintenance process, there will be degradation performance in the NEO Virtual Compute Jakarta service..

    Past Incidents

    25th August 2023

    No incidents reported

    24th August 2023

    No incidents reported

    23rd August 2023

    West-Java Region Network Connection Problem

    [23/08/2023 - 02:34 WIB] We have a problem with our OpenIXP network. For now, our engineering team still investigating and troubleshoot the problem and doing re-routing to Biznet & CBN Connection

  • [23/08/2023 04:15 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

    • 22nd August 2023

    No incidents reported

    21st August 2023

    No incidents reported

    20th August 2023

    No incidents reported

    19th August 2023

    No incidents reported