Some systems are experiencing issues

Stickied Incidents

16th January 2025

International Upstream Network Problem

[1/16/2025 - 09:06 WIB] We have a problem with our international upstream network. Currently, our engineering team is investigating and troubleshooting

  • [1/16/2025 - 09:20 WIB] Currently it has been rerouted using the upstream backup and our engineering team is investigating and troubleshooting

  • Maintenance
    Maintenance Notification of Network Jakarta : Saturday, 18th January 2025

    Pemeliharaan akan dilakukan dengan detail sebagai berikut:
    Tanggal: Sabtu, 18 Januari 2025.
    Waktu: 00:05 WIB - 05:00 WIB (UTC+7).
    Durasi Pemeliharaan : 4 Jam 55 Menit.
    Durasi Gangguan: 2 - 5 Menit.
    Dampak Gangguan: Degradasi Performa Jaringan selama 2-5 menit.
    Detail: Upgrade Versi Perangkat Jaringan Pada Layanan Biznet Gio Region Jakarta.
    Selama proses pemeliharaan berlangsung layanan GIO Private, NEO Virtual Compute, NEO Block Storage dan Neo Object Storage yang terdapat pada Region Jakarta akan terdapat degradasi performa jaringan selama 2-5 menit..

    =================================

    Maintenance will be performed with the following details:
    Date: Saturday, 18th January 2025.
    Time: 00:05 AM - 05:00 AM (UTC+7).
    Maintenance Duration: 4 Hours 55 Minutes
    Service Disruption Duration: 2 - 5 Minutes
    Impact of Disruption: Network performance degradation for 2–5 minutes.
    Details: Upgrade Network Component Version for Biznet Gio Service in Jakarta Region.
    During the maintenance process, GIO Private, NEO Virtual Compute, NEO Block Storage, and Neo Object Storage services in the Jakarta Region will experience network performance degradation for 2–5 minutes.

    Maintenance Notification of Network Jakarta Region : Tuesday, January 21th 2025

    Pemeliharaan akan dilakukan dengan detail sebagai berikut:
    Tanggal: Selasa, 21 Januari 2025.
    Waktu: 00:01 – 01:00 WIB (UTC+7).
    Durasi Pemeliharaan : 59 Menit.
    Durasi Gangguan: 59 Menit.
    Dampak Gangguan: Degradasi Performa Jaringan Selama Maintenance Berlangsung.
    Detail: Pemeliharaan Perangkat Layanan NEO Virtual Compute Region Jakarta.
    Selama proses pemeliharaan berlangsung akan terjadi degradasi performa pada layanan NEO Virtual Compute Jakarta.

    =================================

    Maintenance will be performed with the following details:
    Date: Tuesday, January 21th, 2025.
    Time: 00:01 – 01:00 WIB (UTC+7).
    Maintenance Duration: 59 Minutes.
    Service Disruption Duration: 59 Minutes
    Impact of Disruption: Network Performance Degradation During Maintenance.
    Details: Device Maintenance for NEO Virtual Compute Service in Jakarta.
    During the maintenance process, there will be degradation performance in the NEO Virtual Compute Jakarta service..

    Past Incidents

    18th August 2023

    No incidents reported

    17th August 2023

    No incidents reported

    16th August 2023

    No incidents reported

    15th August 2023

    No incidents reported

    14th August 2023

    No incidents reported

    13th August 2023

    No incidents reported

    12th August 2023

    No incidents reported

    10th August 2023

    Portal Biznet Gio BiznetGio Portal Problem

    [10/08/2023 - 15.21 WIB] We are currently experiencing issues with our portal, customer cannot login to the biznet gio portal. Currently our technicians are still resolving the issue.

  • [10/08/2023 - 15.55WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.