Some systems are experiencing issues

Stickied Incidents

16th January 2025

International Upstream Network Problem

[1/16/2025 - 09:06 WIB] We have a problem with our international upstream network. Currently, our engineering team is investigating and troubleshooting

  • [1/16/2025 - 09:20 WIB] Currently it has been rerouted using the upstream backup and our engineering team is investigating and troubleshooting

    • Maintenance
    Maintenance Notification of Network Jakarta : Saturday, 18th January 2025

    Pemeliharaan akan dilakukan dengan detail sebagai berikut:
    Tanggal: Sabtu, 18 Januari 2025.
    Waktu: 00:05 WIB - 05:00 WIB (UTC+7).
    Durasi Pemeliharaan : 4 Jam 55 Menit.
    Durasi Gangguan: 2 - 5 Menit.
    Dampak Gangguan: Degradasi Performa Jaringan selama 2-5 menit.
    Detail: Upgrade Versi Perangkat Jaringan Pada Layanan Biznet Gio Region Jakarta.
    Selama proses pemeliharaan berlangsung layanan GIO Private, NEO Virtual Compute, NEO Block Storage dan Neo Object Storage yang terdapat pada Region Jakarta akan terdapat degradasi performa jaringan selama 2-5 menit..

    =================================

    Maintenance will be performed with the following details:
    Date: Saturday, 18th January 2025.
    Time: 00:05 AM - 05:00 AM (UTC+7).
    Maintenance Duration: 4 Hours 55 Minutes
    Service Disruption Duration: 2 - 5 Minutes
    Impact of Disruption: Network performance degradation for 2–5 minutes.
    Details: Upgrade Network Component Version for Biznet Gio Service in Jakarta Region.
    During the maintenance process, GIO Private, NEO Virtual Compute, NEO Block Storage, and Neo Object Storage services in the Jakarta Region will experience network performance degradation for 2–5 minutes.

    Maintenance Notification of Network Jakarta Region : Tuesday, January 21th 2025

    Pemeliharaan akan dilakukan dengan detail sebagai berikut:
    Tanggal: Selasa, 21 Januari 2025.
    Waktu: 00:01 – 01:00 WIB (UTC+7).
    Durasi Pemeliharaan : 59 Menit.
    Durasi Gangguan: 59 Menit.
    Dampak Gangguan: Degradasi Performa Jaringan Selama Maintenance Berlangsung.
    Detail: Pemeliharaan Perangkat Layanan NEO Virtual Compute Region Jakarta.
    Selama proses pemeliharaan berlangsung akan terjadi degradasi performa pada layanan NEO Virtual Compute Jakarta.

    =================================

    Maintenance will be performed with the following details:
    Date: Tuesday, January 21th, 2025.
    Time: 00:01 – 01:00 WIB (UTC+7).
    Maintenance Duration: 59 Minutes.
    Service Disruption Duration: 59 Minutes
    Impact of Disruption: Network Performance Degradation During Maintenance.
    Details: Device Maintenance for NEO Virtual Compute Service in Jakarta.
    During the maintenance process, there will be degradation performance in the NEO Virtual Compute Jakarta service..

    Past Incidents

    3rd August 2023

    No incidents reported

    2nd August 2023

    BiznetGio Portal Problem

    [02/08/2023 - 08.20 WIB] We have a problem with our Portal. Currently our engineer still troubleshoot the issue

  • [02/08/2023 - 09.30 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

    • 1st August 2023

    No incidents reported

    31st July 2023

    West-Java Region NEO Lite Connection Problem

    [31/07/2023 19:00 WIB] There is a problem with NEO Lite connection, currently it is still being investigated by our Engineering Team.

  • [01/08/2023 23:30 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

    • 30th July 2023

    No incidents reported

    29th July 2023

    No incidents reported

    28th July 2023

    NEO Web Hosting NEO Web Hosting | web8-cpn.biz.net.id Problem

    [28/07/2023 - 07:30 WIB] We are having issues with web host 8 NEO Web Hosting, This issue resulted in the customer's email and website being inaccessible. Our Enginer Team is currently investigating the issue.

  • [28/07/2023 10:45 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.