Some systems are experiencing issues

Stickied Incidents

16th January 2025

International Upstream Network Problem

[1/16/2025 - 09:06 WIB] We have a problem with our international upstream network. Currently, our engineering team is investigating and troubleshooting

  • [1/16/2025 - 09:20 WIB] Currently it has been rerouted using the upstream backup and our engineering team is investigating and troubleshooting

    • Maintenance
    [URGENT] Maintenance Notification of Network Upstream: Thursday, January 23rd 2025

    Pemeliharaan akan dilakukan dengan detail sebagai berikut:
    Tanggal: Kamis, 23 Januari 2025
    Waktu: 00:00 WIB - 05:00 WIB (GMT+ 07)
    Durasi: 05 Jam
    Durasi Gangguan: -
    Dampak Gangguan : Tidak terdapat downtime
    Detail: Pemeliharaan Perangkat Jaringan oleh Upstream Provider
    Dampak dari aktivitas pemeliharaan : -
    Selama Selama proses maintenance berlangsung tidak terdapat downtime, dikarenakan akan dilakukan pemindahan jalur jaringan ke Secondary Upstream sebelum maintenance dimulai.

    =================================

    The maintenance regarding Network Upstream will be performed with details as follow:
    Date: Thursday, January 23rd 2025
    Time: 00:00 AM - 05:00 AM (GMT+ 07)
    Duration: 5 Hours
    Disruption Duration: -
    Disruption Impact: No Downtime
    Detail: Maintenance Of Network Devices by Upstream Provider.
    Impact of this maintenance activity: -
    During the maintenance process, there will be no downtime because the network path will be switched to the Secondary Upstream before the maintenance begins.

    [URGENT]Maintenance Notification of NEO Lite Pro West Java Region : Thursdays, 23 January 2025

    Pemeliharaan akan dilakukan dengan detail sebagai berikut:
    Tanggal: Kamis, 23 Januari 2025
    Waktu: 00:05 WIB - 01:05 WIB
    Durasi Pemeliharaan : 1 Jam.
    Durasi Gangguan: 1 - 2 Menit
    Dampak Gangguan: Koneksi Internet Neo Lite Pro.
    Detail: Pemeliharaan Komponen Jaringan pada Layanan NEO Lite Pro Region West Java.
    Selama proses pemeliharaan berlangsung layanan NEO Lite Pro akan terdapat gangguan Koneksi Internet dalam waktu singkat pada rentang waktu pemeliharaan tersebut.

    =================================

    Maintenance will be performed with the following details:
    Date:  Thursday, 23 January 2025
    Time: 00:05 AM - 01:05 AM (UTC+7).
    Maintenance Duration: 1 Hour.
    Duration of Interruption: 1 - 2 Minutes
    Disruption Impact: Internet Service Neo Lite Pro
    Details: Maintenance of Network Component for NEO Lite Pro Services in West Java Region
    During the maintenance process, the NEO Lite Pro service will experience Internet connection interruptions for a short time during the maintenance period.

    Maintenance Notification of NEO Lite West Java Region : Thursday, 23 January 2025

    Pemeliharaan akan dilakukan dengan detail sebagai berikut:
    Tanggal: Kamis, 23 Januari 2025.
    Waktu: 20:00 – 21:00 WIB (UTC+7).
    Durasi Pemeliharaan : 1 Jam.
    Durasi Gangguan: -.
    Dampak Gangguan: Tidak terdapat downtime.
    Detail: Pemeliharaan Komponen Network pada Layanan NEO Lite Region West Java .
    Selama proses pemeliharaan berlangsung, tidak terdapat downtime pada layanan Neo Lite Region West Java.

    =================================

    Maintenance will be performed with the following details:
    Date:  Thursday, 23 January 2025.
    Time: 08:00 PM – 09:00 PM  (UTC+7).
    Maintenance Duration: 1 Hour.
    Duration of Interruption: -.
    Disruption Impact: No Downtime.
    Details: Maintenance of Network Components in NEO Lite Service West Java Region.
    During the maintenance process, there was no downtime in the Neo Lite West Java Region service.

    Past Incidents

    19th January 2023

    No incidents reported

    18th January 2023

    No incidents reported

    17th January 2023

    Neo Cloud WJV 1 Problem

    [17/01/2023 - 17:30 WIB] There is a problem at Neo Cloud storage component WJV 1 region. Our engineer team still working on it.
    [17/01/2023 - 10:01 WIB] Currently it is still being investigated further by our Technical Team and parallels are being followed up to the Principal Team.
    [17/01/2023 - 11:27 WIB] This issue has been solved. Currently our engineer team still investigating and monitoring the problem.

  • Currently the issue has been solved

    • Portal Biznet Gio BiznetGio Portal Problem

    [17/01/2023 - 17.00 WIB] We have a problem with our Portal. Currently our engineer still troubleshoot the issue

  • Currently the issue has been solved

    • Network Region - Banten Network Access Problem Banten Region

    [17/10/2022 - 04.07 WIB] There is a problem with Network access at Banten Region. Our Engineer Team still fixing the problem

  • [17/10/2022 - 06:00 WIB] Currently the issue has been solved

  • [17/10/2022 - 05:24 WIB] Previously the problem occurred on the Switch gateway and now the network link is up.Furthermore, we will carry out monitoring for some time to come

    • 16th January 2023

    No incidents reported

    15th January 2023

    No incidents reported

    14th January 2023

    No incidents reported

    13th January 2023

    No incidents reported