All systems are operational

GIO Public

Cloud Portal v2

Operational

Virtual Machine GIO Cloud v2

Operational

Standard Storage

Operational

SSD Storage

Operational

GIO Private

West-Java-1

Operational

Jakarta-1

Operational

vCenter Management

Operational

VPN Gateway

Operational

Standart Storage

Operational

SSD Storage

Operational

GIO Backup

Gio Backup Portal

Operational

Gio Backup Storage West-Java-1

Operational

Biznet Gio Portal

Portal Biznet Gio

Operational

Ticketing Channel

Operational

WhatsApp Channel

Operational

Live Chat Channel

Operational

NEO Virtual Compute

West-Java-2

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO Block Storage

West-Java-2

Operational

Jakarta-1

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO High Performance Storage

West-Java-1

Operational

West-Java-2

Operational

Jakarta-1

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO Object Storage

West-Java-1

Operational

Jakarta-1

Operational

NEO Metal

West-Java-1

Operational

Banten-1

Operational

NEO Elastic Storage

West-Java-1

Operational

Banten-1

Operational

NEO Lite Pro

West-Java Region

Operational

NEO Lite

West-Java Region

Operational

NEO DNS

NEO DNS - Jakarta

Operational

NEO DNS - West Java

Operational

NEO DNS - Sillicon Valey

Operational

NEO DNS - Chicago

Operational

NEO DNS - Toronto

Operational

NEO DNS - New Jersey

Operational

NEO DNS - Los Angeles

Operational

NEO DNS - Amsterdam

Operational

NEO DNS - Frankfurt

Operational

NEO DNS - Tokyo

Operational

NEO DNS - Singapore

Operational

NEO DNS - Sydney

Operational

Biznet DNS

Operational

NEO Web

NEO Wordpress

Operational

NEO Domain

Operational

Dedicated Hosting

Operational

NEO Web Hosting

Operational

SSL License

Operational

Networks

Network Region - West Java

Operational

Network Region - Jakarta

Operational

Network Region - Banten

Operational

Local Upstream

Operational

International Upstream

Operational

GIO Multi-Region

Operational

NEO Multi Region

Operational

Knowledge Base Page

Knowledge Base Website

Operational

Payment System

Transaction Payment System

Operational

Stickied Incidents

16th January 2025

International Upstream Network Problem

[1/16/2025 - 09:06 WIB] We have a problem with our international upstream network. Currently, our engineering team is investigating and troubleshooting

[1/23/2025 - 11:15 WIB] This issue has been solved. Currently, our engineering team still monitoring the problem.

[1/16/2025 - 09:20 WIB] Currently it has been rerouted using the upstream backup and our engineering team is investigating and troubleshooting

Maintenance

[URGENT] Maintenance Notification of Network Upstream: Thursday, January 23rd 2025

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Kamis, 23 Januari 2025
Waktu: 00:00 WIB - 05:00 WIB (GMT+ 07)
Durasi: 05 Jam
Durasi Gangguan: -
Dampak Gangguan : Tidak terdapat downtime
Detail: Pemeliharaan Perangkat Jaringan oleh Upstream Provider
Dampak dari aktivitas pemeliharaan : -
Selama Selama proses maintenance berlangsung tidak terdapat downtime, dikarenakan akan dilakukan pemindahan jalur jaringan ke Secondary Upstream sebelum maintenance dimulai.

=================================

The maintenance regarding Network Upstream will be performed with details as follow:
Date: Thursday, January 23rd 2025
Time: 00:00 AM - 05:00 AM (GMT+ 07)
Duration: 5 Hours
Disruption Duration: -
Disruption Impact: No Downtime
Detail: Maintenance Of Network Devices by Upstream Provider.
Impact of this maintenance activity: -
During the maintenance process, there will be no downtime because the network path will be switched to the Secondary Upstream before the maintenance begins.

Maintenance Notification of NEO Lite West Java Region : Thursday, 23 January 2025

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Kamis, 23 Januari 2025.
Waktu: 20:00 – 21:00 WIB (UTC+7).
Durasi Pemeliharaan : 1 Jam.
Durasi Gangguan: -.
Dampak Gangguan: Tidak terdapat downtime.
Detail: Pemeliharaan Komponen Network pada Layanan NEO Lite Region West Java .
Selama proses pemeliharaan berlangsung, tidak terdapat downtime pada layanan Neo Lite Region West Java.

=================================

Maintenance will be performed with the following details:
Date: Thursday, 23 January 2025.
Time: 08:00 PM – 09:00 PM (UTC+7).
Maintenance Duration: 1 Hour.
Duration of Interruption: -.
Disruption Impact: No Downtime.
Details: Maintenance of Network Components in NEO Lite Service West Java Region.
During the maintenance process, there was no downtime in the Neo Lite West Java Region service.

Past Incidents

8th December 2022

No incidents reported

7th December 2022

No incidents reported

6th December 2022

No incidents reported

5th December 2022

NEO CLOUD Jakarta Region Maintenance

[05/12/2022 - 21:35 WIB] Currently, there is network maintenance in the Jakarta region, and our engineering team needs more time to do this maintenance.

[06/12/2022 - 00:58 WIB] NEO Cloud region Jakarta-2 maintenance process has been canceled today because there is a problems with the network gateway device and we will continue maintenance next year to maintain the SLA.

West-Java-1 NEO Elastic Storage WJV-2 Problem

[05/12/2022 - 12:26 WIB] There is a problem at NEO Elastic storage component WJV 2 region. Our engineer team still working on it.
[05/12/2022 - 13:08 WIB] This issue has been solved. Currently our engineer team still monitoring the problem.

NEO CLOUD WJV 2 Problem

[05/12/2022 - 07:38 WIB] There is a problem at NEO CLOUD storage component WJV 2 region. Our engineer team still working on it.
[05/12/2022 - 10:01 WIB] Currently it is still being investigated further by our Technical Team and parallels are being followed up to the Principal Team.
[05/12/2022 - 11:27 WIB] This issue has been solved. Currently our engineer team still investigating and monitoring the problem.

4th December 2022

No incidents reported

3rd December 2022

No incidents reported

2nd December 2022

No incidents reported