All systems are operational

GIO Public

Cloud Portal v2

Operational

Virtual Machine GIO Cloud v2

Operational

Standard Storage

Operational

SSD Storage

Operational

GIO Private

West-Java-1

Operational

Jakarta-1

Operational

vCenter Management

Operational

VPN Gateway

Operational

Standart Storage

Operational

SSD Storage

Operational

GIO Backup

Gio Backup Portal

Operational

Gio Backup Storage West-Java-1

Operational

Biznet Gio Portal

Portal Biznet Gio

Operational

Ticketing Channel

Operational

WhatsApp Channel

Operational

Live Chat Channel

Operational

NEO Virtual Compute

West-Java-2

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO Block Storage

West-Java-2

Operational

Jakarta-1

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO High Performance Storage

West-Java-1

Operational

West-Java-2

Operational

Jakarta-1

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO Object Storage

West-Java-1

Operational

Jakarta-1

Operational

NEO Metal

West-Java-1

Operational

Banten-1

Operational

NEO Elastic Storage

West-Java-1

Operational

Banten-1

Operational

NEO Lite Pro

West-Java Region

Operational

NEO Lite

West-Java Region

Operational

NEO DNS

NEO DNS - Jakarta

Operational

NEO DNS - West Java

Operational

NEO DNS - Sillicon Valey

Operational

NEO DNS - Chicago

Operational

NEO DNS - Toronto

Operational

NEO DNS - New Jersey

Operational

NEO DNS - Los Angeles

Operational

NEO DNS - Amsterdam

Operational

NEO DNS - Frankfurt

Operational

NEO DNS - Tokyo

Operational

NEO DNS - Singapore

Operational

NEO DNS - Sydney

Operational

Biznet DNS

Operational

NEO Web

NEO Wordpress

Operational

NEO Domain

Operational

Dedicated Hosting

Operational

NEO Web Hosting

Operational

SSL License

Operational

Networks

Network Region - West Java

Operational

Network Region - Jakarta

Operational

Network Region - Banten

Operational

Local Upstream

Operational

International Upstream

Operational

GIO Multi-Region

Operational

NEO Multi Region

Operational

AI/ML

NEO Face Recognition

Operational

Knowledge Base Page

Knowledge Base Website

Operational

Payment System

Transaction Payment System

Operational

Stickied Incidents

24th April 2025

West-Java-2 NEO Virtual Compute - West Java 2 Problem

[24/04/2025 17:30 WIB] There is an issue affecting one of the region in our Neo Virtual Compute service, resulting in not being able to order, delete or edit existing services in NEO Virtual Compute West Java - 2. And there are access issues to the Biznet Gio Portal. Our engineering team is currently conducting further investigation.

[24/04/2025 17:45 WIB] This issue has been solved. Currently, our engineering team still monitoring the problem

Past Incidents

8th December 2022

No incidents reported

7th December 2022

No incidents reported

6th December 2022

No incidents reported

5th December 2022

NEO CLOUD Jakarta Region Maintenance

[05/12/2022 - 21:35 WIB] Currently, there is network maintenance in the Jakarta region, and our engineering team needs more time to do this maintenance.

[06/12/2022 - 00:58 WIB] NEO Cloud region Jakarta-2 maintenance process has been canceled today because there is a problems with the network gateway device and we will continue maintenance next year to maintain the SLA.

West-Java-1 NEO Elastic Storage WJV-2 Problem

[05/12/2022 - 12:26 WIB] There is a problem at NEO Elastic storage component WJV 2 region. Our engineer team still working on it.
[05/12/2022 - 13:08 WIB] This issue has been solved. Currently our engineer team still monitoring the problem.

NEO CLOUD WJV 2 Problem

[05/12/2022 - 07:38 WIB] There is a problem at NEO CLOUD storage component WJV 2 region. Our engineer team still working on it.
[05/12/2022 - 10:01 WIB] Currently it is still being investigated further by our Technical Team and parallels are being followed up to the Principal Team.
[05/12/2022 - 11:27 WIB] This issue has been solved. Currently our engineer team still investigating and monitoring the problem.

4th December 2022

No incidents reported

3rd December 2022

No incidents reported

2nd December 2022

No incidents reported