All systems are operational

Stickied Incidents

24th April 2025

West-Java-2 NEO Virtual Compute - West Java 2 Problem

[24/04/2025 17:30 WIB] There is an issue affecting one of the region in our Neo Virtual Compute service, resulting in not being able to order, delete or edit existing services in NEO Virtual Compute West Java - 2. And there are access issues to the Biznet Gio Portal. Our engineering team is currently conducting further investigation.

  • [24/04/2025 17:45 WIB] This issue has been solved. Currently, our engineering team still monitoring the problem

    • Maintenance
    Maintenance Notification of NEO Lite Pro West Java Region: Tuesday, 29 April 2025

    Pemeliharaan akan dilakukan dengan detail sebagai berikut:
    Tanggal: Selasa, 29 April 2025.
    Waktu: 20:30 - 22:00 WIB.
    Durasi Pemeliharaan : 1 Jam 30 Menit.
    Durasi Henti: -
    Dampak Gangguan: Tidak terdapat downtime selama pemeliharaan berlangsung.
    Detail: Pemeliharaan Komponen Storage pada Layanan NEO Lite Pro Region West Java.
    Selama proses pemeliharaan berlangsung, layanan NEO Lite Pro yang terdapat pada Region West Java tidak tedapat downtime.

    =================================

    Maintenance will be performed with the following details:
    Date: Tuesday, 29 April 2025.
    Time: 20:30 - 22:00 WIB.
    Maintenance Duration: 1 Hour 30 Minutes.
    Downtime Duration: -
    Disruption Impact: No downtime during maintenance.
    Details: Storage Component Maintenance on NEO Lite Pro Service West Java Region.
    During the maintenance process, there will be no downtime for NEO Lite Pro service in West Java Region.

    Past Incidents

    14th October 2022

    No incidents reported

    13th October 2022

    No incidents reported

    12th October 2022

    No incidents reported

    11th October 2022

    KB Biznet Gio Problem

    [11/10/2022 - 21:19 WIB] There is a problem with Knowledge Base Biznet Gio Currently our engineer team still investigating and recovering the problem

  • [11/10/2022 - 20:03 WIB] The problem in Knowledge Base Biznet Gio has now been fixed by the relevant team and is currently monitoring.

  • [10/10/2022 - 19:38 WIB] The problem in Knowledge Base Biznet Gio is Down and currently are investigating by the relevant team and is currently monitoring.

    • 10th October 2022

    Jakarta-2 NEO Jakarta 2 Host Problem

    [10/10/2022 - 21:19 WIB] There is a problem with one of the hosts in Region Jakarta 2. Currently our engineer team still investigating and recovering the problem

  • [11/10/2022 - 01:28 WIB] The problem in Network the Jakarta 2 Region has now been fixed by the relevant team and is currently monitoring.

  • [11/10/2022 - 01:04 WIB] There is a problem with one of the hosts in Region Jakarta 2. Currently our engineer team still investigating and recovering the problem.

  • [10/10/2022 - 21:52 WIB] The problem in Network the Jakarta 2 Region has now been fixed by the relevant team and is currently monitoring.

    • Jakarta-2 NEO Jakarta 2 Host Problem

    [10/10/2022 - 01:03 WIB] There is a problem with one of the hosts in Region Jakarta 2. Currently our engineer team still investigating and recovering the problem.

  • [10/10/2022 - 01:30 WIB] The problem in Network the Jakarta 2 Region has now been fixed by the relevant team and is currently monitoring.

  • [10/10/2022 - 01:27 WIB] The problem in Network the Jakarta 2 Region has now been fixed by the relevant team and is currently monitoring.

    • 9th October 2022

    Jakarta-2 NEO Jakarta 2 Host Problem

    [09/10/2022 - 10:44 WIB] There is a problem with one of the hosts in Region Jakarta 2. Currently our engineer team still investigating and recovering the problem

  • [09/10/2022 - 17:25 WIB] The problem in Network the Jakarta 2 Region has now been fixed by the relevant team and is currently monitoring.

  • [09/10/2022 - 12:34 WIB] There is a problem with one of the hosts in Region Jakarta 2. Currently our engineer team still investigating and recovering the problem

  • [09/10/2022 - 11:27 WIB] The problem in Network the Jakarta 2 Region has now been fixed by the relevant team and is currently monitoring.

    • 8th October 2022

    No incidents reported

    7th October 2022

    Jakarta-2 NEO Jakarta 2 Host Problem

    [07/10/2022 - 19:00 WIB] There is a problem with one of the hosts in Region Jakarta 2. Currently our engineer team still investigating and recovering the problem

  • [08/10/2022 01:00 WIB] The Jakarta 2 Host problem has been fixed

  • [08/10/2022 - 12:38 WIB] The problem with one of the hosts in the Jakarta 2 Region has now been fixed by the relevant team and is currently monitoring.