Some systems are experiencing issues

Stickied Incidents

16th January 2025

International Upstream Network Problem

[1/16/2025 - 09:06 WIB] We have a problem with our international upstream network. Currently, our engineering team is investigating and troubleshooting

  • [1/16/2025 - 09:20 WIB] Currently it has been rerouted using the upstream backup and our engineering team is investigating and troubleshooting

  • Maintenance
    Maintenance Notification of Network Jakarta Region : Tuesday, January 21th 2025

    Pemeliharaan akan dilakukan dengan detail sebagai berikut:
    Tanggal: Selasa, 21 Januari 2025.
    Waktu: 00:01 – 01:00 WIB (UTC+7).
    Durasi Pemeliharaan : 59 Menit.
    Durasi Gangguan: 59 Menit.
    Dampak Gangguan: Degradasi Performa Jaringan Selama Maintenance Berlangsung.
    Detail: Pemeliharaan Perangkat Layanan NEO Virtual Compute Region Jakarta.
    Selama proses pemeliharaan berlangsung akan terjadi degradasi performa pada layanan NEO Virtual Compute Jakarta.

    =================================

    Maintenance will be performed with the following details:
    Date: Tuesday, January 21th, 2025.
    Time: 00:01 – 01:00 WIB (UTC+7).
    Maintenance Duration: 59 Minutes.
    Service Disruption Duration: 59 Minutes
    Impact of Disruption: Network Performance Degradation During Maintenance.
    Details: Device Maintenance for NEO Virtual Compute Service in Jakarta.
    During the maintenance process, there will be degradation performance in the NEO Virtual Compute Jakarta service..

    Maintenance Notification of Network West Java Region : Wednesday, January 22th 2025

    Pemeliharaan akan dilakukan dengan detail sebagai berikut:
    Tanggal: Rabu, 22 Januari 2025.
    Waktu: 00:05 – 01:05 WIB (UTC+7).
    Durasi Pemeliharaan : 1 Jam.
    Durasi Gangguan: 5 - 10 menit.
    Dampak Gangguan: Downtime Komunikasi Internet.
    Detail: Pemeliharaan Jaringan Pada Layanan Biznet Gio Region West Java.
    Selama proses pemeliharaan berlangsung, terdapat gangguan pada komunikasi 5 sampai dengan 10 menit pada console layanan Neo Metal, NEO Metal PX, dan GIO Private 2.0 region West Java.

    =================================

    Maintenance will be performed with the following details:
    Date: Wednesday , 22 January 2025.
    Time: 00:05 AM – 01:05 AM (UTC+7).
    Maintenance Duration: 1 Hour.
    Duration of Interruption: 5 - 10 Minutes.
    Disruption Impact: Downtime of Internet Communication.
    Details: Maintenance Network for Biznet Gio Service in West Java.
    During the maintenance process, there was a 5 to 10 minutes communication interruption on the West Java region's Neo Metal, NEO Metal PX, dan GIO Private 2.0 service consoles.

    Past Incidents

    7th November 2021

    No incidents reported

    6th November 2021

    No incidents reported

    5th November 2021

    Jakarta-2 NEO Jakarta-2 Host Problem

    [05/11/2021 - 20:57 WIB] There is a problem with our Host in Jakarta 2 Region. Currently our engineer team still investigating and recovering the problem.

  • [08/11/2021 - 02:24 WIB] The issue has been resolved, the service runs well and without problems.

  • [06/11/2021 - 17.28 WIB] Based on the latest information from related Teams, the condition of the customer VM can run well, for customers it is recommended to check the entire service server, but from the operational environtment, we are still further checking and solving because there are some services that are currently still not running optimally.

  • [06/11/2021 - 11.29 WIB] Some servers can be accessed but not all of them and are still recovering.

  • [06/11/2021 - 08:45 WIB] Update information based on coordination with our Engineer Team, some Servers or Virtual Machine Customers are now gradually improving, according to the results of our engineer team's investigation which showed a problem in the direction of network components, and currently we are still coordinating with the principal to make repairs as soon as possible so that all existing services can run optimally.

  • [06/11/2021 - 03:45 WIB] Currently, some hosts are up and some are still recovering.

  • [06/11/2021 - 00:28 WIB] Currently our engineer still coordination with our Principal and try to recover the problem

  • Virtual Machine GIO Cloud v1 Gio Public 1 Host Problem

    [08:52 WIB] We are facing an issue that there is one of host causing VR unresponsive

    [08:58 WIB] The Problem has been covered, and related team still investigate the issue

    [08:58 WIB] The issue has been resolved

    4th November 2021

    Network Region - West Java network access problems on NEO Cloud JKT 2 service

    [18:02 +07] There is a problem with one of the Network in our services. Currently our engineer team still investigating and recovering the problem.

  • [18:36 +07] the service runs well and without problems

  • [18:20 WIB +7] The problem has been fixed by our network engineer team and we are currently monitoring

  • 3rd November 2021

    West-Java-1 Network Problem

    [16:00 +07] There is a problem with one of the Network in our services. Currently our engineer team still investigating and recovering the problem. .

  • [14:00 WIB +7] The service runs well and without problems

  • [17:00 WIB +7] The problem has been fixed by our network engineer team and we are currently monitoring.

  • [16:39 WIB +7] There is a Intermittent problem with one of the Network in our services. Currently our engineer team still investigating and recovering the problem. .

  • [16:20 WIB +7] The issue has been resolved, our engineers team still monitoring the issue.

  • 2nd November 2021

    West-Java-1 NEO West Java Problem

    [09:29 +07] There is a problem with one of the hosts in Region West Java 1. Currently our engineer team still investigating and recovering the problem. VM at the host still can be accessed.

  • [14:38 WIB] The issue has been resolved.

  • 1st November 2021

    No incidents reported