[05/11/2021 - 20:57 WIB] There is a problem with our Host in Jakarta 2 Region.
Currently our engineer team still investigating and recovering the problem.
[08/11/2021 - 02:24 WIB] The issue has been resolved, the service runs well and without problems.
[06/11/2021 - 17.28 WIB] Based on the latest information from related Teams, the condition of the customer VM can run well, for customers it is recommended to check the entire service server, but from the operational environtment, we are still further checking and solving because there are some services that are currently still not running optimally.
[06/11/2021 - 11.29 WIB] Some servers can be accessed but not all of them and are still recovering.
[06/11/2021 - 08:45 WIB] Update information based on coordination with our Engineer Team, some Servers or Virtual Machine Customers are now gradually improving, according to the results of our engineer team's investigation which showed a problem in the direction of network components, and currently we are still coordinating with the principal to make repairs as soon as possible so that all existing services can run optimally.
[06/11/2021 - 03:45 WIB] Currently, some hosts are up and some are still recovering.
[06/11/2021 - 00:28 WIB] Currently our engineer still coordination with our Principal and try to recover the problem
Virtual Machine GIO Cloud v1Gio Public 1 Host Problem
[08:52 WIB] We are facing an issue that there is one of host causing VR unresponsive
[08:58 WIB] The Problem has been covered, and related team still investigate the issue
[08:58 WIB] The issue has been resolved
4th November 2021
Network Region - West Javanetwork access problems on NEO Cloud JKT 2 service
[18:02 +07] There is a problem with one of the Network in our services.
Currently our engineer team still investigating and recovering the problem.
[18:36 +07] the service runs well and without problems
[18:20 WIB +7] The problem has been fixed by our network engineer team and we are currently monitoring
3rd November 2021
West-Java-1Network Problem
[16:00 +07] There is a problem with one of the Network in our services.
Currently our engineer team still investigating and recovering the problem.
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[14:00 WIB +7] The service runs well and without problems
[17:00 WIB +7] The problem has been fixed by our network engineer team and we are currently monitoring.
[16:39 WIB +7] There is a Intermittent problem with one of the Network in our services. Currently our engineer team still investigating and recovering the problem. .
[16:20 WIB +7] The issue has been resolved, our engineers team still monitoring the issue.
2nd November 2021
West-Java-1NEO West Java Problem
[09:29 +07] There is a problem with one of the hosts in Region West Java 1.
Currently our engineer team still investigating and recovering the problem.
VM at the host still can be accessed.