All systems are operational

Past Incidents

12th November 2021

No incidents reported

11th November 2021

No incidents reported

10th November 2021

Knowledge Base Website Knowledge Base Page Problem

[15:32WIB] We are facing an issue that there is knowledge base cannot be accessed

  • [10/11/2021 - 19:00 WIB] The issue has been resolved, the service runs well and without problems.

  • 9th November 2021

    No incidents reported

    8th November 2021

    No incidents reported

    7th November 2021

    No incidents reported

    6th November 2021

    No incidents reported

    5th November 2021

    Jakarta-2 NEO Jakarta-2 Host Problem

    [05/11/2021 - 20:57 WIB] There is a problem with our Host in Jakarta 2 Region. Currently our engineer team still investigating and recovering the problem.

  • [08/11/2021 - 02:24 WIB] The issue has been resolved, the service runs well and without problems.

  • [06/11/2021 - 17.28 WIB] Based on the latest information from related Teams, the condition of the customer VM can run well, for customers it is recommended to check the entire service server, but from the operational environtment, we are still further checking and solving because there are some services that are currently still not running optimally.

  • [06/11/2021 - 11.29 WIB] Some servers can be accessed but not all of them and are still recovering.

  • [06/11/2021 - 08:45 WIB] Update information based on coordination with our Engineer Team, some Servers or Virtual Machine Customers are now gradually improving, according to the results of our engineer team's investigation which showed a problem in the direction of network components, and currently we are still coordinating with the principal to make repairs as soon as possible so that all existing services can run optimally.

  • [06/11/2021 - 03:45 WIB] Currently, some hosts are up and some are still recovering.

  • [06/11/2021 - 00:28 WIB] Currently our engineer still coordination with our Principal and try to recover the problem

  • Virtual Machine GIO Cloud v1 Gio Public 1 Host Problem

    [08:52 WIB] We are facing an issue that there is one of host causing VR unresponsive

    [08:58 WIB] The Problem has been covered, and related team still investigate the issue

    [08:58 WIB] The issue has been resolved