All systems are operational

Stickied Incidents

21st May 2024

West-Java-1 Neo Elastic Storage region West Java Problem

[21/05/2024 - 07:10 WIB] There is a problem in the Neo Elastic Storage Region WJV that causes degradation performance. Currently our engineer team is still investigating and recovering the problem.

  • [21/05/2024 - 09:19 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

    • West-Java-1 Neo Metal region West Java Problem

    [21/05/2024 - 07:10 WIB] There is a problem in the Neo Metal Region WJV that causes degradation performance. Currently our engineer team is still investigating and recovering the problem.

  • [21/05/2024 - 09:19 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

    • West-Java-1 GIO Private region West Java Problem

    [21/05/2024 - 07:10 WIB] There is a problem in the Gio Private Region WJV that causes degradation performance. Currently our engineer team is still investigating and recovering the problem.

  • [21/05/2024 - 09:19 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

    • 17th May 2024

    West-Java Region NEO Lite Services Problem

    [17/05/2024 06:30 WIB] There is a problem with the NEO Lite service and can't able to do access some menus such stop, start, restart and rebuild, please do not take action on any NEO Lite services while we are investigating.

  • [17/05/2024 - 08.10 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

    • 16th May 2024

    West-Java-1 Neo Metal region West Java Problem

    [16/05/2024 - 11:20 WIB] There is a problem in the Neo Metal Region WJV that causes degradation performance.Currently our engineer team is still investigating and recovering the problem.

  • [16/05/2024 - 13.10 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

    • Maintenance
    Maintenance Notification of Network West Java Region : Wednesday, 22nd May 2024

    Pemeliharaan akan dilakukan dengan detail sebagai berikut:
    Tanggal : Rabu, 22 Mei 2024
    Waktu : 20:00 WIB - 22:00 WIB
    Durasi : 2 Jam
    Durasi Henti: 1 Menit
    Detail : Upgrade Versi Perangkat Jaringan Pada Layanan Biznet Gio Region West Java
    Dampak : Selama proses pemeliharaan berlangsung layanan GIO Private, NEO Virtual Compute, NEO PX, NEO Metal & NEO Elastic Storage yang terdapat pada Region West Java akan terdapat degradasi performa jaringan dalam waktu singkat pada rentang waktu pemeliharaan tersebut.

    =================================

    The maintenance will be performed with details as follow:
    Date : Wednesday, 22nd May 2024
    Time : 08:00 PM - 10:00 PM (UTC+7)
    Duration : 2 Hours
    Downtime : 1 Minute
    Details : Upgrade Network Component Version for Biznet Gio Service in West Java Region
    Impact : During maintenance process GIO Private, NEO Virtual Compute, NEO PX, NEO Metal & NEO Elastic Storage services in West Java Region will have network performance degradation in a short time during the maintenance period.

    Past Incidents

    11th August 2021

    No incidents reported

    10th August 2021

    No incidents reported

    9th August 2021

    No incidents reported

    8th August 2021

    West-Java-1 NEO West Java Network Problem

    [14:39 +07] We have problem with compute service and network. Currently our engineer team still investigating the problem.

  • [15:04 +07] - The issue has been resolved
    Incident began at "08 Agustus 2021" "14:39 WIB" and ended at "08 Agustus 2021" "15:04 WIB"

  • [14:52 +07] Currently problem on our service has been resolved and we are still monitoring.

    • 7th August 2021

    No incidents reported

    6th August 2021

    No incidents reported

    5th August 2021

    No incidents reported