All systems are operational

Stickied Incidents

14th June 2025

NEO Web Hosting NEO Web Hosting - Web 5 Problem

[14/06/2025 - 01:22 WIB] We are currently experiencing problems with one of the NEO Web Hosting host - web 5 . Where Email, Website and cPanel access are experiencing problems and we are currently checking with the related team.

  • [14/06/2025 -01:40 WIB] This issue has been solved and the customer. Currently, our engineering team still monitoring the problem.

    • Past Incidents

    10th June 2025

    Jakarta-2 NEO Virtual Compute - Jakarta 2 Problem

    [10/06/2025 20:38 WIB] There is an issue affecting one of the region in our Neo Virtual Compute service, resulting in not being able to order, delete or edit/resize existing services in NEO Virtual Compute Jakarta - 2. Our engineering team is currently conducting further investigation.

  • [10/06/2025 20:41 WIB] The issue related to the order, delete or edit/resize feature on the Neo Virtual Compute service Jakarta - 2 has been resolved. We will continue to monitor the system to ensure ongoing stability.

    • NEO Object Storage Problem

    There is currently an issue with the NEO Object Storage service where the DNS is not resolving. Our engineering team is currently investigating the issue.

  • [11/06/2025 21:17 WIB] The issue affecting DNS resolution on the NEO Object Storage service has been resolved. Our team will continue to monitor the service to ensure continued stability and performance.

    • 9th June 2025

    No incidents reported

    8th June 2025

    No incidents reported

    7th June 2025

    No incidents reported

    6th June 2025

    NEO Lite West Java region service Problem

    [06/06/2025 02:14 WIB] The NEO Lite service in the West Java region is currently experiencing an Issue. Existing services remain active and functioning normally; however, resize operations (upgrade/downgrade) cannot be performed via the portal at portal.biznetgio.com.

  • [09/06/2025 17:31 WIB] The issue related to the upgrade/downgrade feature on the NEO Lite service via portal.biznetgio.com has been resolved. We will continue to monitor the system to ensure ongoing stability.

    • 5th June 2025

    No incidents reported

    4th June 2025

    No incidents reported