All systems are operational

Stickied Incidents

17th May 2024

West-Java Region NEO Lite Services Problem

[17/05/2024 06:30 WIB] There is a problem with the NEO Lite service and can't able to do access some menus such stop, start, restart and rebuild, please do not take action on any NEO Lite services while we are investigating.

  • [17/05/2024 - 08.10 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

    • 16th May 2024

    West-Java-1 Neo Metal region West Java Problem

    [16/05/2024 - 11:20 WIB] There is a problem in the Neo Metal Region WJV that causes degradation performance.Currently our engineer team is still investigating and recovering the problem.

  • [16/05/2024 - 13.10 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

    • Maintenance
    Maintenance Notification of NEO Virtual Compute Jakarta Region : Thursday, 16th May 2024

    Pemeliharaan akan dilakukan dengan detail sebagai berikut:
    Tanggal : Kamis, 16 Mei 2024
    Waktu : 20:00 WIB - 23:00 WIB (GMT+ 07)
    Durasi : 3 Jam
    Durasi Henti: Tidak ada
    Detail : Pemeliharaan Komponen Storage pada Layanan NEO VIrtual Compute Region Jakarta
    Dampak : Selama proses pemeliharaan berlangsung layanan Neo Virtual Compute Region Jakarta akan terdapat degradasi performa storage dalam waktu singkat pada rentang waktu pemeliharaan tersebut..

    =================================

    The maintenance will be performed with details as follow:
    Date : Thursday, 16th May 2024
    Time : 08:00 PM - 11.00 PM (UTC+7)
    Duration : 3 Hour
    Downtime : No Downtime
    Details: Maintenance of Storage Components on NEO VIrtual Compute Service Jakarta Region
    Impact: During the maintenance process of the Neo Virtual Compute Region Jakarta service, there will be a degradation of storage performance in a short time during the maintenance time span.

    Maintenance GIO Public WJV Region : Friday, 17th May 2024

    Pemeliharaan akan dilakukan dengan detail sebagai berikut:
    Tanggal : Jumat, 17 Mei 2024 - Sabtu, 18 Mei 2024
    Waktu : 21:00 WIB, Jumat, 17 Mei 2024 - 03:00 WIB, Sabtu, 18 Mei 2024
    Durasi : 6 Jam
    Durasi Henti: Tidak ada
    Detail : Pemeliharaan Perangkat Storage pada Layanan GIO Public Region WJV
    Dampak : Selama proses pemeliharaan berlangsung layanan GIO Public akan terdapat degradasi performa storage dalam waktu singkat pada rentang waktu pemeliharaan tersebut.

    =================================

    The maintenance will be performed with details as follow:
    Date : Friday, 17th May 2024 - Saturdays, 18th May 2024
    Time : 09:00 PM (UTC+7), Friday, 17th May 2024 - 03:00 AM (UTC+7), Saturdays, 18th May 2024
    Duration : 6 Hour
    Downtime : No Downtime
    Details : Maintenance of Storage Devices at the GIO Public Region WJV Service
    Impact : During the maintenance process, GIO Public will have storage performance degradation in a short time during the maintenance period.

    Past Incidents

    4th June 2023

    No incidents reported

    3rd June 2023

    No incidents reported

    2nd June 2023

    NEO Web Hosting NEO Web Hosting | web12-cpn.neohosting.id Problem

    [02/06/2023 - 13:40 WIB] We are having issues with web host 12 NEO Web Hosting, This issue resulted in the customer's website being inaccessible. Our Enginer Team is currently investigating the issue.

  • [02/06/2023 - 14:02 WIB] This issue has been solved. Currently, our engineer team still investigating and monitoring the problem.

    • 1st June 2023

    No incidents reported

    31st May 2023

    No incidents reported

    30th May 2023

    West-Java Region NEO Lite Connection Problem

    [13:46 WIB] There is a problem with the NEO Lite connection and now the engineering team is investigating, please do not take action on any NEO Lite services while we are investigating.

  • [14:46 WIB] The issue now is being recovered the customer can check it again from their service and the now service being monitored by Our engineering team.

    • 29th May 2023

    No incidents reported