All systems are operational

GIO Public

Cloud Portal v2

Operational

Virtual Machine GIO Cloud v2

Operational

Standard Storage

Operational

SSD Storage

Operational

GIO Private

West-Java-1

Operational

Jakarta-1

Operational

vCenter Management

Operational

VPN Gateway

Operational

Standart Storage

Operational

SSD Storage

Operational

GIO Backup

Gio Backup Portal

Operational

Gio Backup Storage West-Java-1

Operational

Biznet Gio Portal

Portal Biznet Gio

Operational

Ticketing Channel

Operational

WhatsApp Channel

Operational

Live Chat Channel

Operational

NEO Virtual Compute

West-Java-2

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO Block Storage

West-Java-2

Operational

Jakarta-1

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO High Performance Storage

West-Java-1

Operational

West-Java-2

Operational

Jakarta-1

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO Object Storage

West-Java-1

Operational

Jakarta-1

Operational

NEO Metal

West-Java-1

Operational

Banten-1

Operational

NEO Elastic Storage

West-Java-1

Operational

Banten-1

Operational

NEO Lite

West-Java Region

Operational

NEO DNS

NEO DNS - Jakarta

Operational

NEO DNS - West Java

Operational

NEO DNS - Sillicon Valey

Operational

NEO DNS - Chicago

Operational

NEO DNS - Toronto

Operational

NEO DNS - New Jersey

Operational

NEO DNS - Los Angeles

Operational

NEO DNS - Amsterdam

Operational

NEO DNS - Frankfurt

Operational

NEO DNS - Tokyo

Operational

NEO DNS - Singapore

Operational

NEO DNS - Sydney

Operational

Biznet DNS

Operational

NEO Web

NEO Wordpress

Operational

NEO Domain

Operational

Dedicated Hosting

Operational

NEO Web Hosting

Operational

SSL License

Operational

Networks

Network Region - West Java

Operational

Network Region - Jakarta

Operational

Network Region - Banten

Operational

Local Upstream

Operational

International Upstream

Operational

GIO Multi-Region

Operational

NEO Multi Region

Operational

Knowledge Base Page

Knowledge Base Website

Operational

Payment System

Transaction Payment System

Operational

Stickied Incidents

17th May 2024

West-Java Region NEO Lite Services Problem

[17/05/2024 06:30 WIB] There is a problem with the NEO Lite service and can't able to do access some menus such stop, start, restart and rebuild, please do not take action on any NEO Lite services while we are investigating.

[17/05/2024 - 08.10 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

16th May 2024

West-Java-1 Neo Metal region West Java Problem

[16/05/2024 - 11:20 WIB] There is a problem in the Neo Metal Region WJV that causes degradation performance.Currently our engineer team is still investigating and recovering the problem.

[16/05/2024 - 13.10 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

Maintenance

Maintenance Notification of NEO Virtual Compute Jakarta Region : Thursday, 16th May 2024

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal : Kamis, 16 Mei 2024
Waktu : 20:00 WIB - 23:00 WIB (GMT+ 07)
Durasi : 3 Jam
Durasi Henti: Tidak ada
Detail : Pemeliharaan Komponen Storage pada Layanan NEO VIrtual Compute Region Jakarta
Dampak : Selama proses pemeliharaan berlangsung layanan Neo Virtual Compute Region Jakarta akan terdapat degradasi performa storage dalam waktu singkat pada rentang waktu pemeliharaan tersebut..

=================================

The maintenance will be performed with details as follow:
Date : Thursday, 16th May 2024
Time : 08:00 PM - 11.00 PM (UTC+7)
Duration : 3 Hour
Downtime : No Downtime
Details: Maintenance of Storage Components on NEO VIrtual Compute Service Jakarta Region
Impact: During the maintenance process of the Neo Virtual Compute Region Jakarta service, there will be a degradation of storage performance in a short time during the maintenance time span.

Maintenance GIO Public WJV Region : Friday, 17th May 2024

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal : Jumat, 17 Mei 2024 - Sabtu, 18 Mei 2024
Waktu : 21:00 WIB, Jumat, 17 Mei 2024 - 03:00 WIB, Sabtu, 18 Mei 2024
Durasi : 6 Jam
Durasi Henti: Tidak ada
Detail : Pemeliharaan Perangkat Storage pada Layanan GIO Public Region WJV
Dampak : Selama proses pemeliharaan berlangsung layanan GIO Public akan terdapat degradasi performa storage dalam waktu singkat pada rentang waktu pemeliharaan tersebut.

=================================

The maintenance will be performed with details as follow:
Date : Friday, 17th May 2024 - Saturdays, 18th May 2024
Time : 09:00 PM (UTC+7), Friday, 17th May 2024 - 03:00 AM (UTC+7), Saturdays, 18th May 2024
Duration : 6 Hour
Downtime : No Downtime
Details : Maintenance of Storage Devices at the GIO Public Region WJV Service
Impact : During the maintenance process, GIO Public will have storage performance degradation in a short time during the maintenance period.

Past Incidents

29th August 2022

No incidents reported

28th August 2022

No incidents reported

27th August 2022

No incidents reported

26th August 2022

No incidents reported

25th August 2022

No incidents reported

24th August 2022

No incidents reported

23rd August 2022

No incidents reported