All systems are operational
Maintenance
Maintenance Notification of NEO Lite: Thursday, July 3, 2025 - Friday, July 18, 2025

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Kamis, 3 Juli 2025 - Jumat, 18 Juli 2025.
Waktu:

  • Kamis, 3 Juli 2025, pukul 00:01 - 00:59 WIB.
  • Jumat, 4 Juli 2025, pukul 00:01 - 00:59 WIB.
  • Senin, 7 Juli 2025, pukul00:01 - 00:59 WIB.
  • Selasa, 8 Juli 2025, pukul 00:01 - 00:59 WIB.
  • Rabu, 9 Juli 2025, pukul 00:01 - 00:59 WIB.
  • Kamis, 10 Juli 2025, pukul 00:01 - 00:59 WIB.
  • Jumat, 11 Juli 2025, pukul 00:01 - 00:59 WIB.
  • Senin, 14 Juli 2025, pukul 00:01 - 00:59 WIB.
  • Selasa, 15 Juli  2025, pukul 00:01 - 00:59 WIB.
  • Rabu, 16 Juli  2025, pukul 00:01 - 00:59 WIB.
  • Kamis, 17 Juli  2025, pukul 00:01 - 00:59 WIB.
  • Jumat, 18 Juli  2025, pukul 00:01 - 00:59 WIB.

Durasi Pemeliharaan : 58 Menit.
Detail:  Pemeliharan Komponen Network Layanan NEO Lite (Cluster 3 node09 - node20).
Selama pemeliharaan, VM tidak dapat melakukan aktivitas operasional seperti start/stop/restart/rebuild pada portal Biznetgio.

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Maintenance will be performed with the following details:
Date: Thursday, July 3, 2025 - Friday, July 18, 2025.
Waktu:

  • Thursday, July 3, 2025, 00:01 - 00:59 AM WIB (GMT+7)
  • Friday, July 4, 2025, 00:01 - 00:59 AM WIB (GMT+7)
  • Monday, July 7, 2025, 00:01 - 00:59 AM WIB (GMT+7)
  • Tuesday, July 8, 2025, 00:01 - 00:59 AM WIB (GMT+7)
  • Wednesday, July 9, 2025, 00:01 - 00:59 AM WIB (GMT+7)
  • Thursday, July 10, 2025, 00:01 - 00:59 AM WIB (GMT+7)
  • Friday, July 11, 2025, 00:01 - 00:59 AM WIB (GMT+7)
  • Monday, July 14, 2025, 00:01 - 00:59 AM WIB (GMT+7)
  • Tuesday, July 15, 2025, 00:01 - 00:59 AM WIB (GMT+7)
  • Wednesday, July 16, 2025, 00:01 - 00:59 AM WIB (GMT+7)
  • Thursday, July 17, 2025, 00:01 - 00:59 AM WIB (GMT+7)
  • Friday, July 18, 2025, 00:01 - 00:59 AM WIB (GMT+7)

Maintenance Duration: 58 Minutes.
Details: NEO Lite Service Network Component Maintenance (Cluster 3 node09 - node20).
During maintenance, VM cannot perform operational activities such as start/stop/restart/rebuild on the Biznetgio portal.

Maintenance Notification of Network West Java Region: Tuesday, July 8, 2025 - Friday, July 11, 2025

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Kamis, 3 Juli 2025 - Jumat, 18 Juli 2025.
Waktu:

  • Selasa, 8 Juli 2025, pukul 00:05 - 01:30 WIB.
  • Rabu, 9 Juli 2025, pukul 00:05 - 01:30 WIB.
  • Kamis, 10 Juli 2025, pukul 00:05 - 01:30 WIB.
  • Jumat, 11 Juli 2025, pukul 00:05 - 01:30 WIB.

Durasi Pemeliharaan:

  • Selasa, 8 Juli dan Kamis, 10 Juli - 1 Jam 25 Menit.
  • Rabu, 9 Juli dan Jumat, 11 Juli - 1 Jam 25 Menit.

Detail:   Pemeliharaan Perangkat Jaringan Layanan GIO Public 2 dan GIO Private pada Region West Java.
Selama proses pemeliharaan berlangsung, layanan Gio Public 2 dan GIO Private Region West Java akan terdapat Degradasi Jaringan Internet.

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Maintenance will be performed with the following details:
Date: Thursday, July 3, 2025 - Friday, July 18, 2025.
Waktu:

  • Tuesday, July 8, 2025, 00:05 - 01:30 AM WIB (GMT+7) (GMT+7)
  • Wednesday, July 9, 2025, 00:05 - 01:30 AM WIB (GMT+7)
  • Thursday, July 10, 2025, 00:05 - 01:30 AM WIB (GMT+7)
  • Friday, July 11, 2025, 00:05 - 01:30 AM WIB (GMT+7)

Maintenance Duration:

  • Tuesday, 8 July and Thursday, 10 July - 1 Hour 25 Minutes.
  • Wednesday, 9 July and Friday, 11 July - 1 Hour 25 Minutes.

Details: Maintenance of GIO Public 2 and GIO Private Service Network Devices in the West Java Region.
During the maintenance process, Gio Public 2 and GIO Private Region West Java will experience internet network degradation.

Past Incidents

25th May 2025

No incidents reported

24th May 2025

Gio Backup Storage West-Java-1 Gio Backup Problem

[24/05/2025 - 14:00 WIB] We have problem with our Gio Backup Services. Some users may be unable to access the Disaster Recovery Cloud service and we are currently checking with the Pricipal team.

  • [24/05/2025 16:43 WIB] The issue with Gio Backup has been resolved. We will continue to monitor the system to ensure stability.

  • 23rd May 2025

    No incidents reported

    22nd May 2025

    No incidents reported

    21st May 2025

    No incidents reported

    20th May 2025

    No incidents reported

    19th May 2025

    No incidents reported