All systems are operational

GIO Public

Cloud Portal v2

Operational

Virtual Machine GIO Cloud v2

Operational

Standard Storage

Operational

SSD Storage

Operational

GIO Private

West-Java-1

Operational

Jakarta-1

Operational

vCenter Management

Operational

VPN Gateway

Operational

Standart Storage

Operational

SSD Storage

Operational

GIO Backup

Gio Backup Portal

Operational

Gio Backup Storage West-Java-1

Operational

Biznet Gio Portal

Portal Biznet Gio

Operational

Ticketing Channel

Operational

WhatsApp Channel

Operational

Live Chat Channel

Operational

NEO Virtual Compute

West-Java-2

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO Block Storage

West-Java-2

Operational

Jakarta-1

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO High Performance Storage

West-Java-1

Operational

West-Java-2

Operational

Jakarta-1

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO Object Storage

West-Java-1

Operational

Jakarta-1

Operational

NEO Metal

West-Java-1

Operational

Banten-1

Operational

NEO Elastic Storage

West-Java-1

Operational

Banten-1

Operational

NEO Lite Pro

West-Java Region

Operational

NEO Lite

West-Java Region

Operational

NEO DNS

NEO DNS - Jakarta

Operational

NEO DNS - West Java

Operational

NEO DNS - Sillicon Valey

Operational

NEO DNS - Chicago

Operational

NEO DNS - Toronto

Operational

NEO DNS - New Jersey

Operational

NEO DNS - Los Angeles

Operational

NEO DNS - Amsterdam

Operational

NEO DNS - Frankfurt

Operational

NEO DNS - Tokyo

Operational

NEO DNS - Singapore

Operational

NEO DNS - Sydney

Operational

Biznet DNS

Operational

NEO Web

NEO Wordpress

Operational

NEO Domain

Operational

Dedicated Hosting

Operational

NEO Web Hosting

Operational

SSL License

Operational

Networks

Network Region - West Java

Operational

Network Region - Jakarta

Operational

Network Region - Banten

Operational

Local Upstream

Operational

International Upstream

Operational

GIO Multi-Region

Operational

NEO Multi Region

Operational

AI/ML

NEO Face Recognition

Operational

Knowledge Base Page

Knowledge Base Website

Operational

Payment System

Transaction Payment System

Operational

Maintenance

Maintenance Upgrade Memory in Host Neo Lite Pro : Wednesday, 9 April 2025 - 11 April 2025

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Rabu, 9 April 2025 - Jumat, 11 April 2025
Waktu: 00:00 WIB - 04:30 WIB (UTC+7).
Durasi Pemeliharaan : 4 Jam 29 Menit.
Durasi Henti: Tidak terdapat downtime selama pemeliharaan berlangsung.
Detail: Pemeliharaan Perangkat Pada Layanan NEO Lite Pro di Region West Java.
Selama proses pemeliharaan berlangsung layanan NEO Lite Pro tidak terdapat downtime.

=================================

Maintenance will be performed with the following details:
Date: Wednesday, 9 April 2025 - Friday, 11 April 2025.
Time: 00:00 AM - 04:30 AM (UTC+7).
Maintenance Duration: 4 Hours 29 Minutes.
Duration of Interruption: No Downtime.
Details: Maintenance of NEO Lite Pro Service components in the West Java region.
During the maintenance process, NEO Lite Pro service will not experience any downtime.

Maintenance Notification of NEO Lite Pro West Java Region: Tuesday, 15 April 2025

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Selasa, 15 April 2025.
Waktu: 20:30 - 22:00 WIB.
Durasi Pemeliharaan : 1 Jam 30 Menit.
Durasi Henti: -
Dampak Gangguan: Tidak terdapat downtime selama pemeliharaan berlangsung.
Detail: Pemeliharaan Komponen Storage pada Layanan NEO Lite Pro Region West Java.
Selama proses pemeliharaan berlangsung, layanan NEO Lite Pro yang terdapat pada Region West Java tidak tedapat downtime.

=================================

Maintenance will be performed with the following details:
Date: Tuesday, 15 April 2025.
Time: 20:30 - 22:00 WIB.
Maintenance Duration: 1 Hour 30 Minutes.
Downtime Duration: -
Disruption Impact: No downtime during maintenance.
Details: Storage Component Maintenance on NEO Lite Pro Service West Java Region.
During the maintenance process, there will be no downtime for NEO Lite Pro service in West Java Region.

Past Incidents

5th March 2025

No incidents reported

4th March 2025

No incidents reported

3rd March 2025

NEO Web Hosting NEO Web Hosting web 12 host problem

[03/03/2025 - 09:10 WIB] we are having issues with web host-12 Web Hosting NEO, where access e-mail, access website, and also access cpanel will be having issues and we are currently checking with the relevant team

[03/03/2025 - 09:15 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

2nd March 2025

No incidents reported

1st March 2025

No incidents reported

28th February 2025

No incidents reported

27th February 2025

NEO Web Hosting Shared Web Hosting - Web 1 Problem

[27/02/2025 - 16:02 WIB] We are currently experiencing problems with one of the NEO Web Hosting host - web 1. Where email, website and cPanel access are experiencing problems and we are currently checking with the related team.

[27/02/2025 - 16:20 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.