All systems are operational

Stickied Incidents

9th May 2025

West-Java Region NEO Lite Services Problem

[09/05/2025 18:14 WIB] One of the hosts in the NEO Lite service is temporarily unavailable for controlling like create, editing, stop, start, restart, deleted & console access VMs via the portal. Service existing is not impacted & The relevant team is currently investigating the issue.

  • [09/05/2025 18:58 WIB] This issue has been solved. Currently, our engineering team still monitoring the problem.

    • 5th May 2025

    West-Java-1 Issue Connection All Service on Region West Java

    [05/05/2025 - 16:20 WIB] We are currently experiencing an internet network issue in one of the regions in West Java, and our engineering team is currently conducting an investigation

  • [05/05/2025 - 22:04 WIB] This issue has been solved. Currently, our engineering team still monitoring the problem.

  • [05/05/2025 - 22:04 WIB] This issue has been solved. Currently, our engineering team still monitoring the problem.

    • NEO Web Hosting NEO Web Hosting - Web 12 Problem

    [05/05/2025 - 09:57 WIB] We are currently experiencing problems with one of the NEO Web Hosting host - web 12. Where Email, Website and cPanel access are experiencing problems and we are currently checking with the related team.

  • [05/05/2025 -10:11 WIB] This issue has been solved. Currently, our engineering team still monitoring the problem.

    • Maintenance
    Maintenance Notification of GIO Backup Region WJV & BTN: Tuesday 13 May 2025 - Wednesday 21 May 2025

    Pemeliharaan akan dilakukan dengan detail sebagai berikut:
    Tanggal:   Selasa, 13 Mei 2025 - Rabu, 21 Mei 2025
    Waktu:

    • Selasa, 13 Mei 2025, pukul 13.00 – 18.00 WIB
    • Rabu, 14 Mei 2025, pukul 13.00 – 18.00 WIB
    • Senin, 19 Mei 2025, pukul 13.00 – 18.00 WIB
    • Selasa, 20 Mei 2025, pukul 13.00 – 18.00 WIB
    • Rabu, 21 Mei 2025, pukul 13.00 – 18.00 WIB

    Durasi Pemeliharaan :

    • Selasa, 13 Mei 2025, 5 Jam
    • Rabu, 14 Mei 2025, 5 Jam
    • Senin, 19 Mei 2025, 5 Jam
    • Selasa, 20 Mei 2025, 5 Jam
    • Rabu, 21 Mei 2025, 5 Jam

    Durasi Gangguan: -
    Dampak Gangguan: Degradasi Performa Operasional.
    Detail: emeliharaan Versi Platform pada Layanan GIO Backup pada Region West Java dan Banten.
    Selama proses pemeliharaan berlangsung akan tedapat Degradasi Performa Operasional layanan GIO Backup.

    =================================

    Maintenance will be performed with the following details:
    Date: Tuesday, 13 May 2025 - Wednesday, 21 May 2025.
    Time:

    • Tuesday, 13 May 2025, 1:00 PM – 6:00 PM (GMT+7)
    • Wednesday, 14 May 2025, 1:00 PM – 6:00 PM (GMT+7)
    • Monday, 19 May 2025, 1:00 PM – 6:00 PM (GMT+7)
    • Tuesday, 20 May 2025, 1:00 PM – 6:00 PM (GMT+7)
    • Wednesday, 21 May 2025, 1:00 PM – 6:00 PM (GMT+7)

    Maintenance Duration:

    • Tuesday, 13 May 2025, 5 hours
    • Wednesday, 14 May 2025, 5 hours
    • Monday, 19 May 2025, 5 hours
    • Tuesday, 20 May 2025, 5 hours
    • Wednesday, 21 May 2025, 5 hours

    Duration of Interruption: -
    Disruption Impact: Degradation of Operational Performance.
    Details: Platform Version Maintenance on GIO Backup service in West Java and Banten Region.
    During the maintenance window, there will be a degradation in the operational performance of GIO Backup service.

    Past Incidents

    4th March 2025

    No incidents reported

    3rd March 2025

    NEO Web Hosting NEO Web Hosting web 12 host problem

    [03/03/2025 - 09:10 WIB] we are having issues with web host-12 Web Hosting NEO, where access e-mail, access website, and also access cpanel will be having issues and we are currently checking with the relevant team

  • [03/03/2025 - 09:15 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

    • 2nd March 2025

    No incidents reported

    1st March 2025

    No incidents reported

    28th February 2025

    No incidents reported

    27th February 2025

    NEO Web Hosting Shared Web Hosting - Web 1 Problem

    [27/02/2025 - 16:02 WIB] We are currently experiencing problems with one of the NEO Web Hosting host - web 1. Where email, website and cPanel access are experiencing problems and we are currently checking with the related team.

  • [27/02/2025 - 16:20 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

    • 26th February 2025

    No incidents reported