Some systems are experiencing issues

GIO Public

Cloud Portal v2

Operational

Virtual Machine GIO Cloud v2

Operational

Standard Storage

Operational

SSD Storage

Operational

GIO Private

West-Java-1

Operational

Jakarta-1

Operational

vCenter Management

Operational

VPN Gateway

Operational

Standart Storage

Operational

SSD Storage

Operational

GIO Backup

Gio Backup Portal

Operational

Gio Backup Storage West-Java-1

Operational

Biznet Gio Portal

Portal Biznet Gio

Operational

Ticketing Channel

Operational

WhatsApp Channel

Operational

Live Chat Channel

Operational

NEO Virtual Compute

West-Java-2

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO Block Storage

West-Java-2

Operational

Jakarta-1

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO High Performance Storage

West-Java-1

Operational

West-Java-2

Operational

Jakarta-1

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO Object Storage

West-Java-1

Operational

Jakarta-1

Operational

NEO Metal

West-Java-1

Operational

Banten-1

Operational

NEO Elastic Storage

West-Java-1

Operational

Banten-1

Operational

NEO Lite Pro

West-Java Region

Operational

NEO Lite

West-Java Region

Operational

NEO DNS

NEO DNS - Jakarta

Operational

NEO DNS - West Java

Operational

NEO DNS - Sillicon Valey

Operational

NEO DNS - Chicago

Operational

NEO DNS - Toronto

Operational

NEO DNS - New Jersey

Operational

NEO DNS - Los Angeles

Operational

NEO DNS - Amsterdam

Operational

NEO DNS - Frankfurt

Operational

NEO DNS - Tokyo

Operational

NEO DNS - Singapore

Operational

NEO DNS - Sydney

Operational

Biznet DNS

Operational

NEO Web

NEO Wordpress

Operational

NEO Domain

Operational

Dedicated Hosting

Operational

NEO Web Hosting

Operational

SSL License

Operational

Networks

Network Region - West Java

Operational

Network Region - Jakarta

Operational

Network Region - Banten

Operational

Local Upstream

Operational

International Upstream

Operational

GIO Multi-Region

Operational

NEO Multi Region

Operational

Knowledge Base Page

Knowledge Base Website

Operational

Payment System

Transaction Payment System

Operational

Stickied Incidents

16th January 2025

International Upstream Network Problem

[1/16/2025 - 09:06 WIB] We have a problem with our international upstream network. Currently, our engineering team is investigating and troubleshooting

[1/16/2025 - 09:20 WIB] Currently it has been rerouted using the upstream backup and our engineering team is investigating and troubleshooting

Maintenance

[URGENT] Maintenance Notification of Network Upstream: Thursday, January 23rd 2025

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Kamis, 23 Januari 2025
Waktu: 00:00 WIB - 05:00 WIB (GMT+ 07)
Durasi: 05 Jam
Durasi Gangguan: -
Dampak Gangguan : Tidak terdapat downtime
Detail: Pemeliharaan Perangkat Jaringan oleh Upstream Provider
Dampak dari aktivitas pemeliharaan : -
Selama Selama proses maintenance berlangsung tidak terdapat downtime, dikarenakan akan dilakukan pemindahan jalur jaringan ke Secondary Upstream sebelum maintenance dimulai.

=================================

The maintenance regarding Network Upstream will be performed with details as follow:
Date: Thursday, January 23rd 2025
Time: 00:00 AM - 05:00 AM (GMT+ 07)
Duration: 5 Hours
Disruption Duration: -
Disruption Impact: No Downtime
Detail: Maintenance Of Network Devices by Upstream Provider.
Impact of this maintenance activity: -
During the maintenance process, there will be no downtime because the network path will be switched to the Secondary Upstream before the maintenance begins.

Maintenance Notification of NEO Lite West Java Region : Thursday, 23 January 2025

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Kamis, 23 Januari 2025.
Waktu: 20:00 – 21:00 WIB (UTC+7).
Durasi Pemeliharaan : 1 Jam.
Durasi Gangguan: -.
Dampak Gangguan: Tidak terdapat downtime.
Detail: Pemeliharaan Komponen Network pada Layanan NEO Lite Region West Java .
Selama proses pemeliharaan berlangsung, tidak terdapat downtime pada layanan Neo Lite Region West Java.

=================================

Maintenance will be performed with the following details:
Date: Thursday, 23 January 2025.
Time: 08:00 PM – 09:00 PM (UTC+7).
Maintenance Duration: 1 Hour.
Duration of Interruption: -.
Disruption Impact: No Downtime.
Details: Maintenance of Network Components in NEO Lite Service West Java Region.
During the maintenance process, there was no downtime in the Neo Lite West Java Region service.

Past Incidents

30th October 2024

West-Java Region NEO Lite Services Problem

[30/10/2024 2:11 WIB] There is an issue with some NEO Lite services not being able to Create, Read, Update, and Delete. We are currently investigating.

[30/10/2024 - 05:01 WIB] This issue has been solved. Currently, our engineering team still monitoring the problem.

29th October 2024

Upstream Problem Neo Lite WJV

[29/10/2024 - 18:50 WIB] We have a problem with upstream network. Currently, our engineering team is investigating and troubleshooting

[29/10/2024 -19:05 WIB] Currently problem on our Network has been resolved, this issue still monitoring in our side.

28th October 2024

West-Java-2 Network InterDC Problem

[28/10/2024 -20:53 WIB] We are currently experiencing intermittent problems with the InterDC connection from NEO Virtual Compute JKT2 to WJV2, and from NEO Virtual BTN1 to WJV 2 is disrupted. Currently our engineer team is still troubleshooting the problem.

[28/10/2024 -21:04 WIB] Currently problem on our Network has been resolved, this issue still monitoring in our side.

27th October 2024

No incidents reported

26th October 2024

No incidents reported

25th October 2024

No incidents reported

24th October 2024

No incidents reported

23rd October 2024

No incidents reported