International UpstreamInternational Upstream Network Problem
[12/09/2024 - 22:15 WIB] We have a problem with our international upstream network. Currently, our engineering team is investigating and troubleshooting
[12/09/2024 - 22:25 WIB] This issue has been solved. Currently, our engineering team still monitoring the problem.
West-Java RegionNEO Lite Service Problem
[12/09/2024 19:30 WIB] There is an issue with the NEO Lite service, and currently, on one of the hosts, several options such as stop, start, restart, and rebuild are inaccessible.
[13/09/2024 - 00:08 WIB] This issue has been solved. Currently, our engineering team still monitoring the problem.
11th September 2024
No incidents reported
10th September 2024
Gio Backup PortalGio Backup Portal - baas.biznetgiocloud.com Problem
[10/09/2024 - 05.40 WIB] We are currently experiencing issues with our Gio Backup Portal - baas.biznetgiocloud.com , customer cannot login to the Gio Backup Portal. Currently our technicians are still resolving the issue.
[10/09/2024 - 06:36 WIB] This issue has been solved. Currently, our engineering team still investigating and monitoring the problem.
9th September 2024
No incidents reported
8th September 2024
No incidents reported
7th September 2024
Jakarta-2NEO Virtual Compute region Jakarta-2 Problem
[07/09/2024 - 01:00 WIB] There is an issue with the neo virtual compute on a specific host in the JKT2 region, causing the service to be inaccessible. Our engineering team is currently investigating and resolving the problem
[07/09/2024 - 01:49 WIB] This issue has been solved and the customer can check NVC service operational. Currently, our engineering team still monitoring the problem.
6th September 2024
Network Region - BantenNEO BTN Network Problem
[00:48 AM] We have a problem with one of the network upstreams. The impact of connections using the primary upstream will be degradation, but we are currently optimizing using backup upstream. Currently our engineer team still troubleshoot the problem.
[06/09/2024 - 00:53 WIB] This issue has been solved and the customer can check server network connection again. Currently, our engineering team still monitoring the problem.