Some systems are experiencing issues

Stickied Incidents

30th May 2024

International Upstream International Upstream Network Problem

[30/05/2024 - 17:00 WIB] We have a problem with our international upstream network. This issue was affected by the submarine cut in the US cable. Upstream currently working on it. NO ETA at the moment.

Maintenance
[URGENT]Maintenance Notification Gio Public 2 West Java Region : Wednesday, 19th August 2024

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Kamis, 19 September 2024
Waktu: 21:00 WIB - 23:00 WIB
Durasi : 2 jam
Durasi Gangguan: 5-10 menit
Dampak Gangguan: Portal vCloud tidak dapat diakses
Detail: Maintenance Portal vCloud pada Layanan GIO Public 2 Region West Java
Selama proses pemeliharaan Portal vCloud tidak dapat diakses selama durasi gangguan.

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The maintenance regarding NEO Clouds will be performed with details as follows :
Date: Thursday, September 19th 2024
Time: Tuesday, 21:00 AM - 23:00 AM (UTC+7)
**Duration: 2 Hours **
*Duration of Disruption: 5-10 minutes
Impact of Disruption: There is no disruption.
Detail: vCloud Portal cannot be accessed.
During the maintenance process, vCloud Portal cannot be accessed during the disruption.

Maintenance Notification of Neo Virtual Compute Jakarta-2 Region : Friday, 20th September 2024

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Jumat, 20 September 2024
Waktu: 00:00 - 03:20 WIB
Durasi : 3 jam 20 Menit
Durasi Gangguan: 2 jam (00:00 - 02:00)
Dampak Gangguan: Aktivitas create, delete, resize, rebuild, stop & start tidak dapat dilakukan
Detail: Pemeliharaan untuk upgrade versi platform pada Layanan Neo Virtual Compute pada Region Jakarta-2.
Selama proses pemeliharaan berlangsung, aktivitas create, delete, resize, rebuild, stop & start tidak dapat dilakukan selama durasi gangguan.

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The maintenance regarding NEO Clouds will be performed with details as follows :
Date: Jumat, 20 September 2024
Time: 00:00 - 03:20 (UTC+7)
Duration: 3 hours 20 Minutes
Duration of Disruption: 2 hours (00:00 - 02:00).
Impact of Disruption: Create, delete, resize, rebuild, stop & start activities cannot be performed
Detail: Upgrade platform version for Neo Virtual Compute service on Jakarta-2 Region
During the maintenance process, create, delete, resize, rebuild, stop & start activities cannot be performed in service during the disruption.

Subject: Maintenance Notification of Neo Virtual Compute Jakarta-2 Region : Friday, 20th September 2024

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Friday, 20 September 2024
Waktu: Friday, 20 September 2024 23:00 - Sabtu, 21 September 2024 03:15
Durasi : 4 jam 15 menit
Durasi Gangguan: 4 jam (23:15 - 03:15)
Dampak Gangguan: Degradasi Performa Network & Storage
Detail: Pemeliharaan untuk upgrade versi platform pada Layanan Neo Virtual Compute pada Region Jakarta-2
Selama proses pemeliharaan berlangsung, terdapat degradasi performa network & storage layanan selama durasi gangguan.

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The maintenance regarding NEO Clouds will be performed with details as follows :
Date: Friday, 20th September 2024
Time: Friday, 20th September 2024, 23:00 PM - Sunday, 21st September 2024, 03:15 AM (UTC+7)
Duration: 4 hours 15 minutes
Duration of Disruption: 4 hours (23:15 - 03:15).
Impact of Disruption: Network & Storage Performance Degradation.
Detail: Upgrade platform version for Neo Virtual Compute service on Jakarta-2 Region.
During the maintenance process, there is network & storage performance degradation in service during the disruption.

Maintenance Notification of Neo Virtual Compute Jakarta-2 Region : Monday, 23th September 2024

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Senin, 23 September 2024
Waktu: Senin, 23 September 2024 23:00 - Selasa, 24 September 2024 03:00
Durasi : 4 jam
Durasi Gangguan: 4 jam (23:00 WIB - 03:00 WIB)
Dampak Gangguan: Degradasi Performa Storage.
Detail: Pemeliharaan untuk upgrade versi platform pada Layanan Neo Virtual Compute pada Region Jakarta-2
Selama proses pemeliharaan berlangsung, terdapat degradasi performa layanan selama durasi gangguan di rentang waktu pemeliharaan.

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The maintenance regarding NEO Clouds will be performed with details as follows :
Date: Monday, 23 September 2024
Time: Monday, 23th September 2024, 23:00 PM - Tuesday, 24th September 2024, 03:00 AM (UTC+7)
Duration: 4 hours
Duration of Disruption: 4 hours (23:00 PM - 03:00 AM).
Impact of Disruption: Storage Performance Degradation.
Detail: Upgrade platform version for Neo Virtual Compute service on Jakarta-2 Region
During the maintenance process, there is a degradation in service performance on duration of disruption.

Maintenance Notification of Neo Virtual Compute Jakarta-2 Region : Tuesday, 24th September 2024

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Selasa, 24 September 2024 - Rabu, 25 September 2024
Waktu: Selasa, 24 September 2024 23:00 WIB - Rabu, 25 September 2024 02:50
Durasi : 3 jam 50 menit
Durasi Gangguan: -
Dampak Gangguan: Tidak terdapat gangguan
Detail: Pemeliharaan untuk upgrade versi platform pada Layanan Neo Virtual Compute pada Region Jakarta-2
Selama proses pemeliharaan berlangsung, tidak terdapat gangguan pada layanan.

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The maintenance regarding NEO Clouds will be performed with details as follows :
Date: Tuesday, 24th September 2024 - Wednesday, 25th September 2024
Time: Tuesday, 24th September 202, 23:00 PM - Wednesday, 25th September 2024, 02:50 AM (UTC+7)
Duration: 3 hours 50 minutes
Duration of Disruption: -
Impact of Disruption: There is no disruption.
Detail: Upgrade platform version for Neo Virtual Compute service on Banten region.
During the maintenance process, there is no disruption in service.

Maintenance Notification of Neo Virtual Compute Jakarta-2 Region : Wednesday, 25th September 2024

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Rabu, 25 September 2024 - Kamis, 26 September 2024
Waktu: Rabu, 25 September 2024 23:00 - Kamis, 26 September 2024 03:00
Durasi : 4 jam
Durasi Gangguan: 1 jam 20 menit (01:10 WIB - 02:30 WIB)
Dampak Gangguan: Degradasi Performa Storage.
Detail: Pemeliharaan untuk upgrade versi platform pada Layanan Neo Virtual Compute pada Region Jakarta-2
Selama proses pemeliharaan berlangsung, tidak terdapat downtime pada VM akan tetapi terdapat degradasi performa storage layanan selama durasi gangguan.

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The maintenance regarding NEO Clouds will be performed with details as follows :
Date: Wednesday, 25th September 2024 - Thursday, 26th September 2024
Time: Wednesday, 25th September 2024, 23:00 PM - Thursday, 26th September 2024, 03:00 AM (UTC+7)
Duration: 4 hours
Duration of Disruption: 1 hour 20 Minutes (01:10 AM - 02:30 AM).
Impact of Disruption: Storage Performance Degradation.
Detail: Upgrade platform version for Neo Virtual Compute service on Jakarta-2 Region
During the maintenance process,there is no VM downtime but there is a degradation of service storage performance for the duration of the disruption.

Past Incidents

10th August 2024

No incidents reported

9th August 2024

No incidents reported

8th August 2024

No incidents reported

7th August 2024

No incidents reported

6th August 2024

No incidents reported

5th August 2024

No incidents reported

4th August 2024

No incidents reported