All systems are operational

Stickied Incidents

9th May 2025

West-Java Region NEO Lite Services Problem

[09/05/2025 18:14 WIB] One of the hosts in the NEO Lite service is temporarily unavailable for controlling like create, editing, stop, start, restart, deleted & console access VMs via the portal. Service existing is not impacted & The relevant team is currently investigating the issue.

  • [09/05/2025 18:58 WIB] This issue has been solved. Currently, our engineering team still monitoring the problem.

  • 5th May 2025

    West-Java-1 Issue Connection All Service on Region West Java

    [05/05/2025 - 16:20 WIB] We are currently experiencing an internet network issue in one of the regions in West Java, and our engineering team is currently conducting an investigation

  • [05/05/2025 - 22:04 WIB] This issue has been solved. Currently, our engineering team still monitoring the problem.

  • [05/05/2025 - 22:04 WIB] This issue has been solved. Currently, our engineering team still monitoring the problem.

  • NEO Web Hosting NEO Web Hosting - Web 12 Problem

    [05/05/2025 - 09:57 WIB] We are currently experiencing problems with one of the NEO Web Hosting host - web 12. Where Email, Website and cPanel access are experiencing problems and we are currently checking with the related team.

  • [05/05/2025 -10:11 WIB] This issue has been solved. Currently, our engineering team still monitoring the problem.

  • Maintenance
    [Urgent] Maintenance Notification of of Network West Java Regions : Saturday, 10 May 2025

    Pemeliharaan akan dilakukan dengan detail sebagai berikut:
    Tanggal: Sabtu, 10 Mei 2025.
    Waktu: 00:05 - 02:00 WIB.
    Durasi Pemeliharaan : 1 Jam 55 Menit.
    Durasi Henti: -
    Dampak Gangguan: Tidak terdapat downtime selama pemeliharaan berlangsung.
    Detail: Pemeliharaan Komponen jaringan West Java Region
    Selama proses pemeliharaan berlangsung, tidak tedapat downtime dan layanan Biznet GIO dapat digunakan dengan normal.

    =================================

    Maintenance will be performed with the following details:
    Date: Saturday, 10 May 2025.
    Time: 00:05 - 02:00 (UTC +7)
    Maintenance Duration: 1 Hour 55 Minutes.
    Downtime Duration: -
    Disruption Impact: No downtime during maintenance.
    Details: Network Component Maintenance in the West Java Region
    During the maintenance process, there will be no downtime and Biznet GIO services will remain fully operational.

    Maintenance Notification of GIO Backup Region WJV & BTN: Tuesday 13 May 2025 - Wednesday 21 May 2025

    Pemeliharaan akan dilakukan dengan detail sebagai berikut:
    Tanggal:   Selasa, 13 Mei 2025 - Rabu, 21 Mei 2025
    Waktu:

    • Selasa, 13 Mei 2025, pukul 13.00 – 18.00 WIB
    • Rabu, 14 Mei 2025, pukul 13.00 – 18.00 WIB
    • Senin, 19 Mei 2025, pukul 13.00 – 18.00 WIB
    • Selasa, 20 Mei 2025, pukul 13.00 – 18.00 WIB
    • Rabu, 21 Mei 2025, pukul 13.00 – 18.00 WIB

    Durasi Pemeliharaan :

    • Selasa, 13 Mei 2025, 5 Jam
    • Rabu, 14 Mei 2025, 5 Jam
    • Senin, 19 Mei 2025, 5 Jam
    • Selasa, 20 Mei 2025, 5 Jam
    • Rabu, 21 Mei 2025, 5 Jam

    Durasi Gangguan: -
    Dampak Gangguan: Degradasi Performa Operasional.
    Detail: emeliharaan Versi Platform pada Layanan GIO Backup pada Region West Java dan Banten.
    Selama proses pemeliharaan berlangsung akan tedapat Degradasi Performa Operasional layanan GIO Backup.

    =================================

    Maintenance will be performed with the following details:
    Date: Tuesday, 13 May 2025 - Wednesday, 21 May 2025.
    Time:

    • Tuesday, 13 May 2025, 1:00 PM – 6:00 PM (GMT+7)
    • Wednesday, 14 May 2025, 1:00 PM – 6:00 PM (GMT+7)
    • Monday, 19 May 2025, 1:00 PM – 6:00 PM (GMT+7)
    • Tuesday, 20 May 2025, 1:00 PM – 6:00 PM (GMT+7)
    • Wednesday, 21 May 2025, 1:00 PM – 6:00 PM (GMT+7)

    Maintenance Duration:

    • Tuesday, 13 May 2025, 5 hours
    • Wednesday, 14 May 2025, 5 hours
    • Monday, 19 May 2025, 5 hours
    • Tuesday, 20 May 2025, 5 hours
    • Wednesday, 21 May 2025, 5 hours

    Duration of Interruption: -
    Disruption Impact: Degradation of Operational Performance.
    Details: Platform Version Maintenance on GIO Backup service in West Java and Banten Region.
    During the maintenance window, there will be a degradation in the operational performance of GIO Backup service.

    Past Incidents

    9th August 2024

    No incidents reported

    8th August 2024

    No incidents reported

    7th August 2024

    No incidents reported

    6th August 2024

    No incidents reported

    5th August 2024

    No incidents reported

    4th August 2024

    No incidents reported

    3rd August 2024

    No incidents reported