Some systems are experiencing issues

GIO Public

Cloud Portal v2

Operational

Virtual Machine GIO Cloud v2

Operational

Standard Storage

Operational

SSD Storage

Operational

GIO Private

West-Java-1

Operational

Jakarta-1

Operational

vCenter Management

Operational

VPN Gateway

Operational

Standart Storage

Operational

SSD Storage

Operational

GIO Backup

Gio Backup Portal

Operational

Gio Backup Storage West-Java-1

Operational

Biznet Gio Portal

Portal Biznet Gio

Operational

Ticketing Channel

Operational

WhatsApp Channel

Operational

Live Chat Channel

Operational

NEO Virtual Compute

West-Java-2

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO Block Storage

West-Java-2

Operational

Jakarta-1

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO High Performance Storage

West-Java-1

Operational

West-Java-2

Operational

Jakarta-1

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO Object Storage

West-Java-1

Operational

Jakarta-1

Operational

NEO Metal

West-Java-1

Operational

Banten-1

Operational

NEO Elastic Storage

West-Java-1

Operational

Banten-1

Operational

NEO Lite Pro

West-Java Region

Operational

NEO Lite

West-Java Region

Operational

NEO DNS

NEO DNS - Jakarta

Operational

NEO DNS - West Java

Operational

NEO DNS - Sillicon Valey

Operational

NEO DNS - Chicago

Operational

NEO DNS - Toronto

Operational

NEO DNS - New Jersey

Operational

NEO DNS - Los Angeles

Operational

NEO DNS - Amsterdam

Operational

NEO DNS - Frankfurt

Operational

NEO DNS - Tokyo

Operational

NEO DNS - Singapore

Operational

NEO DNS - Sydney

Operational

Biznet DNS

Operational

NEO Web

NEO Wordpress

Operational

NEO Domain

Operational

Dedicated Hosting

Operational

NEO Web Hosting

Operational

SSL License

Operational

Networks

Network Region - West Java

Operational

Network Region - Jakarta

Operational

Network Region - Banten

Operational

Local Upstream

Operational

International Upstream

Operational

GIO Multi-Region

Operational

NEO Multi Region

Operational

Knowledge Base Page

Knowledge Base Website

Operational

Payment System

Transaction Payment System

Operational

Stickied Incidents

30th May 2024

International Upstream International Upstream Network Problem

[30/05/2024 - 17:00 WIB] We have a problem with our international upstream network. This issue was affected by the submarine cut in the US cable. Upstream currently working on it. NO ETA at the moment.

Maintenance

[URGENT]Maintenance Notification Gio Public 2 West Java Region : Wednesday, 19th August 2024

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Kamis, 19 September 2024
Waktu: 21:00 WIB - 23:00 WIB
Durasi : 2 jam
Durasi Gangguan: 5-10 menit
Dampak Gangguan: Portal vCloud tidak dapat diakses
Detail: Maintenance Portal vCloud pada Layanan GIO Public 2 Region West Java
Selama proses pemeliharaan Portal vCloud tidak dapat diakses selama durasi gangguan.

=================================

The maintenance regarding NEO Clouds will be performed with details as follows :
Date: Thursday, September 19th 2024
Time: Tuesday, 21:00 AM - 23:00 AM (UTC+7)
**Duration: 2 Hours **
*Duration of Disruption: 5-10 minutes
Impact of Disruption: There is no disruption.
Detail: vCloud Portal cannot be accessed.
During the maintenance process, vCloud Portal cannot be accessed during the disruption.

Maintenance Notification of Neo Virtual Compute Jakarta-2 Region : Friday, 20th September 2024

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Friday, 20 September 2024
Waktu: Friday, 20 September 2024 23:00 - Sabtu, 21 September 2024 03:15
Durasi : 4 jam 15 menit
Durasi Gangguan: 4 jam (23:15 - 03:15)
Dampak Gangguan: Degradasi Performa Network & Storage
Detail: Pemeliharaan untuk upgrade versi platform pada Layanan Neo Virtual Compute pada Region Jakarta-2
Selama proses pemeliharaan berlangsung, terdapat degradasi performa network & storage layanan selama durasi gangguan.

=================================

The maintenance regarding NEO Clouds will be performed with details as follows :
Date: Friday, 20th September 2024
Time: Friday, 20th September 2024, 23:00 PM - Sunday, 21st September 2024, 03:15 AM (UTC+7)
Duration: 4 hours 15 minutes
Duration of Disruption: 4 hours (23:15 - 03:15).
Impact of Disruption: Network & Storage Performance Degradation.
Detail: Upgrade platform version for Neo Virtual Compute service on Jakarta-2 Region.
During the maintenance process, there is network & storage performance degradation in service during the disruption.

Maintenance Notification of Neo Virtual Compute Jakarta-2 Region : Monday, 23th September 2024

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Senin, 23 September 2024
Waktu: Senin, 23 September 2024 23:00 - Selasa, 24 September 2024 03:00
Durasi : 4 jam
Durasi Gangguan: 4 jam (23:00 WIB - 03:00 WIB)
Dampak Gangguan: Degradasi Performa Storage.
Detail: Pemeliharaan untuk upgrade versi platform pada Layanan Neo Virtual Compute pada Region Jakarta-2
Selama proses pemeliharaan berlangsung, terdapat degradasi performa layanan selama durasi gangguan di rentang waktu pemeliharaan.

=================================

The maintenance regarding NEO Clouds will be performed with details as follows :
Date: Monday, 23 September 2024
Time: Monday, 23th September 2024, 23:00 PM - Tuesday, 24th September 2024, 03:00 AM (UTC+7)
Duration: 4 hours
Duration of Disruption: 4 hours (23:00 PM - 03:00 AM).
Impact of Disruption: Storage Performance Degradation.
Detail: Upgrade platform version for Neo Virtual Compute service on Jakarta-2 Region
During the maintenance process, there is a degradation in service performance on duration of disruption.

Maintenance Notification of Neo Virtual Compute Jakarta-2 Region : Tuesday, 24th September 2024

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Selasa, 24 September 2024 - Rabu, 25 September 2024
Waktu: Selasa, 24 September 2024 23:00 WIB - Rabu, 25 September 2024 02:50
Durasi : 3 jam 50 menit
Durasi Gangguan: -
Dampak Gangguan: Tidak terdapat gangguan
Detail: Pemeliharaan untuk upgrade versi platform pada Layanan Neo Virtual Compute pada Region Jakarta-2
Selama proses pemeliharaan berlangsung, tidak terdapat gangguan pada layanan.

=================================

The maintenance regarding NEO Clouds will be performed with details as follows :
Date: Tuesday, 24th September 2024 - Wednesday, 25th September 2024
Time: Tuesday, 24th September 202, 23:00 PM - Wednesday, 25th September 2024, 02:50 AM (UTC+7)
Duration: 3 hours 50 minutes
Duration of Disruption: -
Impact of Disruption: There is no disruption.
Detail: Upgrade platform version for Neo Virtual Compute service on Banten region.
During the maintenance process, there is no disruption in service.

Maintenance Notification of Neo Virtual Compute Jakarta-2 Region : Wednesday, 25th September 2024

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Rabu, 25 September 2024 - Kamis, 26 September 2024
Waktu: Rabu, 25 September 2024 23:00 - Kamis, 26 September 2024 03:00
Durasi : 4 jam
Durasi Gangguan: 1 jam 20 menit (01:10 WIB - 02:30 WIB)
Dampak Gangguan: Degradasi Performa Storage.
Detail: Pemeliharaan untuk upgrade versi platform pada Layanan Neo Virtual Compute pada Region Jakarta-2
Selama proses pemeliharaan berlangsung, tidak terdapat downtime pada VM akan tetapi terdapat degradasi performa storage layanan selama durasi gangguan.

=================================

The maintenance regarding NEO Clouds will be performed with details as follows :
Date: Wednesday, 25th September 2024 - Thursday, 26th September 2024
Time: Wednesday, 25th September 2024, 23:00 PM - Thursday, 26th September 2024, 03:00 AM (UTC+7)
Duration: 4 hours
Duration of Disruption: 1 hour 20 Minutes (01:10 AM - 02:30 AM).
Impact of Disruption: Storage Performance Degradation.
Detail: Upgrade platform version for Neo Virtual Compute service on Jakarta-2 Region
During the maintenance process,there is no VM downtime but there is a degradation of service storage performance for the duration of the disruption.

Past Incidents

23rd June 2024

No incidents reported

22nd June 2024

West-Java-1 NEO Elastic Storage West Java Region Problem

[22/06/2024 - 02:09 WIB] We have problem on NEO Elastic Storage West Java Region. The service degraded performance in NEO Elastic Storage and we are currently checking with the related team.

[22/06/2024 - 04:50WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

21st June 2024

West-Java-1 NEO Elastic Storage West Java Region Problem

[21/06/2024 - 14:26 WIB] We have problem on NEO Elastic Storage West Java Region. The service degraded performance in NEO Elastic Storage and we are currently checking with the related team.

[21/06/2024 - 17:01WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

20th June 2024

Shared Web Hosting - Web 1 Problem

[20/06/2024 - 03:46 WIB] We are currently experiencing problems with one of the NEO Web Hosting host - web 1. Where email, website and cPanel access are experiencing problems and we are currently checking with the related team.

[20/06/2024 - 05:04WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

19th June 2024

No incidents reported

18th June 2024

No incidents reported

17th June 2024

No incidents reported