All systems are operational

GIO Public

Cloud Portal v2

Operational

Virtual Machine GIO Cloud v2

Operational

Standard Storage

Operational

SSD Storage

Operational

GIO Private

West-Java-1

Operational

Jakarta-1

Operational

vCenter Management

Operational

VPN Gateway

Operational

Standart Storage

Operational

SSD Storage

Operational

GIO Backup

Gio Backup Portal

Operational

Gio Backup Storage West-Java-1

Operational

Biznet Gio Portal

Portal Biznet Gio

Operational

Ticketing Channel

Operational

WhatsApp Channel

Operational

Live Chat Channel

Operational

NEO Virtual Compute

West-Java-2

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO Block Storage

West-Java-2

Operational

Jakarta-1

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO High Performance Storage

West-Java-1

Operational

West-Java-2

Operational

Jakarta-1

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO Object Storage

West-Java-1

Operational

Jakarta-1

Operational

NEO Metal

West-Java-1

Operational

Banten-1

Operational

NEO Elastic Storage

West-Java-1

Operational

Banten-1

Operational

NEO Lite Pro

West-Java Region

Operational

NEO Lite

West-Java Region

Operational

NEO DNS

NEO DNS - Jakarta

Operational

NEO DNS - West Java

Operational

NEO DNS - Sillicon Valey

Operational

NEO DNS - Chicago

Operational

NEO DNS - Toronto

Operational

NEO DNS - New Jersey

Operational

NEO DNS - Los Angeles

Operational

NEO DNS - Amsterdam

Operational

NEO DNS - Frankfurt

Operational

NEO DNS - Tokyo

Operational

NEO DNS - Singapore

Operational

NEO DNS - Sydney

Operational

Biznet DNS

Operational

NEO Web

NEO Wordpress

Operational

NEO Domain

Operational

Dedicated Hosting

Operational

NEO Web Hosting

Operational

SSL License

Operational

Networks

Network Region - West Java

Operational

Network Region - Jakarta

Operational

Network Region - Banten

Operational

Local Upstream

Operational

International Upstream

Operational

GIO Multi-Region

Operational

NEO Multi Region

Operational

AI/ML

NEO Face Recognition

Operational

Knowledge Base Page

Knowledge Base Website

Operational

Payment System

Transaction Payment System

Operational

Past Incidents

6th June 2024

Network Region - West Java WJV Network Problem

[06/06/2024 - 00:25 WIB] There is a problem with Network access at NEO Web Hosting, NEO Dedicated Hosting, NEO Lite, NEO Virtual Compute WJV Region, Neo Metal WJV, Neo Metal PX WJV, GP2 WJV, Gio Private Region, Portal Biznet Gio. Our Engineer Team still fixing the problem

[06/06/2024 - 01:15 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

5th June 2024

No incidents reported

4th June 2024

No incidents reported

3rd June 2024

No incidents reported

2nd June 2024

No incidents reported

1st June 2024

No incidents reported

31st May 2024

No incidents reported

30th May 2024

International Upstream International Upstream Network Problem

[30/05/2024 - 17:00 WIB] We have a problem with our international upstream network. This issue was affected by the submarine cut in the US cable. Upstream currently working on it. NO ETA at the moment.

This issue has been solved.

NEO Web Hosting NEO Web Hosting | web9-cpn.neowebhosting.id Problem

[30/05/2024 - 12:33 WIB] We are having issues with web host 9 NEO Web Hosting, This issue resulted in the customer's email and website being inaccessible. Our Enginer Team is currently investigating the issue.

[30/05/2024 - 13:10WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.