All systems are operational

Stickied Incidents

17th May 2024

West-Java Region NEO Lite Services Problem

[17/05/2024 06:30 WIB] There is a problem with the NEO Lite service and can't able to do access some menus such stop, start, restart and rebuild, please do not take action on any NEO Lite services while we are investigating.

  • [17/05/2024 - 08.10 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

    • 16th May 2024

    West-Java-1 Neo Metal region West Java Problem

    [16/05/2024 - 11:20 WIB] There is a problem in the Neo Metal Region WJV that causes degradation performance.Currently our engineer team is still investigating and recovering the problem.

  • [16/05/2024 - 13.10 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

    • Maintenance
    Maintenance Notification of NEO Virtual Compute Jakarta Region : Thursday, 16th May 2024

    Pemeliharaan akan dilakukan dengan detail sebagai berikut:
    Tanggal : Kamis, 16 Mei 2024
    Waktu : 20:00 WIB - 23:00 WIB (GMT+ 07)
    Durasi : 3 Jam
    Durasi Henti: Tidak ada
    Detail : Pemeliharaan Komponen Storage pada Layanan NEO VIrtual Compute Region Jakarta
    Dampak : Selama proses pemeliharaan berlangsung layanan Neo Virtual Compute Region Jakarta akan terdapat degradasi performa storage dalam waktu singkat pada rentang waktu pemeliharaan tersebut..

    =================================

    The maintenance will be performed with details as follow:
    Date : Thursday, 16th May 2024
    Time : 08:00 PM - 11.00 PM (UTC+7)
    Duration : 3 Hour
    Downtime : No Downtime
    Details: Maintenance of Storage Components on NEO VIrtual Compute Service Jakarta Region
    Impact: During the maintenance process of the Neo Virtual Compute Region Jakarta service, there will be a degradation of storage performance in a short time during the maintenance time span.

    Maintenance GIO Public WJV Region : Friday, 17th May 2024

    Pemeliharaan akan dilakukan dengan detail sebagai berikut:
    Tanggal : Jumat, 17 Mei 2024 - Sabtu, 18 Mei 2024
    Waktu : 21:00 WIB, Jumat, 17 Mei 2024 - 03:00 WIB, Sabtu, 18 Mei 2024
    Durasi : 6 Jam
    Durasi Henti: Tidak ada
    Detail : Pemeliharaan Perangkat Storage pada Layanan GIO Public Region WJV
    Dampak : Selama proses pemeliharaan berlangsung layanan GIO Public akan terdapat degradasi performa storage dalam waktu singkat pada rentang waktu pemeliharaan tersebut.

    =================================

    The maintenance will be performed with details as follow:
    Date : Friday, 17th May 2024 - Saturdays, 18th May 2024
    Time : 09:00 PM (UTC+7), Friday, 17th May 2024 - 03:00 AM (UTC+7), Saturdays, 18th May 2024
    Duration : 6 Hour
    Downtime : No Downtime
    Details : Maintenance of Storage Devices at the GIO Public Region WJV Service
    Impact : During the maintenance process, GIO Public will have storage performance degradation in a short time during the maintenance period.

    Past Incidents

    25th April 2024

    Transaction Payment System Payment System Problem

    [25/04/2024 - 07.00 WIB] We have a problem with our Payment System. Currently our engineer still troubleshoot the issue

  • [25/04/2024 12:05 WIB] This issue has been solved. Currently, our engineering team still monitoring the problem.

    • 24th April 2024

    NEO Web Hosting NEO Web Hosting - Web 5 Problem

    [24/04/2024 - 09:57 WIB] We are currently experiencing problems with one of the NEO Web Hosting hosts - web 5. Where email access, website access, and also cpanel access are experiencing problems and we are currently checking with the relevant team.

  • [24/04/2024 - 11:11 WIB] This issue has been solved. Currently, our engineering team still investigating and monitoring the problem

    • 23rd April 2024

    No incidents reported

    22nd April 2024

    No incidents reported

    21st April 2024

    WhatsApp Channel WhatsApp Channel Problem

    [21/04/2024 - 06:07WIB] There is an issue with WhatsApp Channel Problem. Our principal team is still fixing this issue. At this time, please open a ticket via email to support@biznetgio.com or via Live Chat if there are needs related to our services.

  • [06/05/2024 - 13:20 WIB] This issue has been solved. Currently, our team team still monitoring the problem

    • 20th April 2024

    No incidents reported

    19th April 2024

    No incidents reported