Some systems are experiencing issues

GIO Public

Cloud Portal v2

Operational

Virtual Machine GIO Cloud v2

Operational

Standard Storage

Operational

SSD Storage

Operational

GIO Private

West-Java-1

Operational

Jakarta-1

Operational

vCenter Management

Operational

VPN Gateway

Operational

Standart Storage

Operational

SSD Storage

Operational

GIO Backup

Gio Backup Portal

Operational

Gio Backup Storage West-Java-1

Operational

Biznet Gio Portal

Portal Biznet Gio

Operational

Ticketing Channel

Operational

WhatsApp Channel

Operational

Live Chat Channel

Operational

NEO Virtual Compute

West-Java-2

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO Block Storage

West-Java-2

Operational

Jakarta-1

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO High Performance Storage

West-Java-1

Operational

West-Java-2

Operational

Jakarta-1

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO Object Storage

West-Java-1

Operational

Jakarta-1

Operational

NEO Metal

West-Java-1

Operational

Banten-1

Operational

NEO Elastic Storage

West-Java-1

Operational

Banten-1

Operational

NEO Lite Pro

West-Java Region

Operational

NEO Lite

West-Java Region

Operational

NEO DNS

NEO DNS - Jakarta

Operational

NEO DNS - West Java

Operational

NEO DNS - Sillicon Valey

Operational

NEO DNS - Chicago

Operational

NEO DNS - Toronto

Operational

NEO DNS - New Jersey

Operational

NEO DNS - Los Angeles

Operational

NEO DNS - Amsterdam

Operational

NEO DNS - Frankfurt

Operational

NEO DNS - Tokyo

Operational

NEO DNS - Singapore

Operational

NEO DNS - Sydney

Operational

Biznet DNS

Operational

NEO Web

NEO Wordpress

Operational

NEO Domain

Operational

Dedicated Hosting

Operational

NEO Web Hosting

Operational

SSL License

Operational

Networks

Network Region - West Java

Operational

Network Region - Jakarta

Operational

Network Region - Banten

Operational

Local Upstream

Operational

International Upstream

Operational

GIO Multi-Region

Operational

NEO Multi Region

Operational

Knowledge Base Page

Knowledge Base Website

Operational

Payment System

Transaction Payment System

Operational

Stickied Incidents

16th January 2025

International Upstream Network Problem

[1/16/2025 - 09:06 WIB] We have a problem with our international upstream network. Currently, our engineering team is investigating and troubleshooting

[1/16/2025 - 09:20 WIB] Currently it has been rerouted using the upstream backup and our engineering team is investigating and troubleshooting

Maintenance

Maintenance Notification of GIO Backup: Friday, 17th January 2025

Informasi pemeliharaan Layanan GIO Backup akan dilakukan dengan detail sebagai berikut:

Tanggal: Jumat, 17 Januari 2025
Waktu: 05:30 WIB - 06:30 WIB (GMT+ 07)
Durasi: 1 Jam
Detail: Pemeliharaan Perangkat Jaringan Pada Layanan GIO Backup
Dampak dari aktivitas pemeliharaan: - Gangguan Akses Portal GIO Backup - Gangguan Proses Backup

=================================

Maintenance information GIO Backup services will be performed with details as follow:

Date: Friday, 17 January 2025
Time: 05:30 AM - 06:30 AM (UTC+7)
Duration: 1 Hours
Detail: Network Device Maintenance on GIO Backup Service
Impact of this maintenance activity: - Disruption of GIO Backup Portal Access - Disruption of Backup Process

Maintenance Notification of Network Jakarta : Saturday, 18th January 2025

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Sabtu, 18 Januari 2025.
Waktu: 00:05 WIB - 05:00 WIB (UTC+7).
Durasi Pemeliharaan : 4 Jam 55 Menit.
Durasi Gangguan: 2 - 5 Menit.
Dampak Gangguan: Degradasi Performa Jaringan selama 2-5 menit.
Detail: Upgrade Versi Perangkat Jaringan Pada Layanan Biznet Gio Region Jakarta.
Selama proses pemeliharaan berlangsung layanan GIO Private, NEO Virtual Compute, NEO Block Storage dan Neo Object Storage yang terdapat pada Region Jakarta akan terdapat degradasi performa jaringan selama 2-5 menit..

=================================

Maintenance will be performed with the following details:
Date: Saturday, 18th January 2025.
Time: 00:05 AM - 05:00 AM (UTC+7).
Maintenance Duration: 4 Hours 55 Minutes
Service Disruption Duration: 2 - 5 Minutes
Impact of Disruption: Network performance degradation for 2–5 minutes.
Details: Upgrade Network Component Version for Biznet Gio Service in Jakarta Region.
During the maintenance process, GIO Private, NEO Virtual Compute, NEO Block Storage, and Neo Object Storage services in the Jakarta Region will experience network performance degradation for 2–5 minutes.

Maintenance Notification of Network Jakarta Region : Tuesday, January 21th 2025

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Selasa, 21 Januari 2025.
Waktu: 00:01 – 01:00 WIB (UTC+7).
Durasi Pemeliharaan : 59 Menit.
Durasi Gangguan: 59 Menit.
Dampak Gangguan: Degradasi Performa Jaringan Selama Maintenance Berlangsung.
Detail: Pemeliharaan Perangkat Layanan NEO Virtual Compute Region Jakarta.
Selama proses pemeliharaan berlangsung akan terjadi degradasi performa pada layanan NEO Virtual Compute Jakarta.

=================================

Maintenance will be performed with the following details:
Date: Tuesday, January 21th, 2025.
Time: 00:01 – 01:00 WIB (UTC+7).
Maintenance Duration: 59 Minutes.
Service Disruption Duration: 59 Minutes
Impact of Disruption: Network Performance Degradation During Maintenance.
Details: Device Maintenance for NEO Virtual Compute Service in Jakarta.
During the maintenance process, there will be degradation performance in the NEO Virtual Compute Jakarta service..

Past Incidents

24th February 2024

No incidents reported

23rd February 2024

No incidents reported

22nd February 2024

No incidents reported

21st February 2024

No incidents reported

20th February 2024

West-Java-2 NEO Virtual Compute region West Java-2 Problem

[20/02/2024 - 00:20 WIB] There is a problem in the neo virtual compute region WJV2 service that causes service activation and upgrades to be constrained.Currently our engineer team is still investigating and recovering the problem.

[20/02/2024 - 01:00 WIB] This issue has been solved.

19th February 2024

No incidents reported

18th February 2024

No incidents reported