All systems are operational

GIO Public

Cloud Portal v2

Operational

Virtual Machine GIO Cloud v2

Operational

Standard Storage

Operational

SSD Storage

Operational

GIO Private

West-Java-1

Operational

Jakarta-1

Operational

vCenter Management

Operational

VPN Gateway

Operational

Standart Storage

Operational

SSD Storage

Operational

GIO Backup

Gio Backup Portal

Operational

Gio Backup Storage West-Java-1

Operational

Biznet Gio Portal

Portal Biznet Gio

Operational

Ticketing Channel

Operational

WhatsApp Channel

Operational

Live Chat Channel

Operational

NEO Virtual Compute

West-Java-2

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO Block Storage

West-Java-2

Operational

Jakarta-1

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO High Performance Storage

West-Java-1

Operational

West-Java-2

Operational

Jakarta-1

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO Object Storage

West-Java-1

Operational

Jakarta-1

Operational

NEO Metal

West-Java-1

Operational

Banten-1

Operational

NEO Elastic Storage

West-Java-1

Operational

Banten-1

Operational

NEO Lite Pro

West-Java Region

Operational

NEO Lite

West-Java Region

Operational

NEO DNS

NEO DNS - Jakarta

Operational

NEO DNS - West Java

Operational

NEO DNS - Sillicon Valey

Operational

NEO DNS - Chicago

Operational

NEO DNS - Toronto

Operational

NEO DNS - New Jersey

Operational

NEO DNS - Los Angeles

Operational

NEO DNS - Amsterdam

Operational

NEO DNS - Frankfurt

Operational

NEO DNS - Tokyo

Operational

NEO DNS - Singapore

Operational

NEO DNS - Sydney

Operational

Biznet DNS

Operational

NEO Web

NEO Wordpress

Operational

NEO Domain

Operational

Dedicated Hosting

Operational

NEO Web Hosting

Operational

SSL License

Operational

Networks

Network Region - West Java

Operational

Network Region - Jakarta

Operational

Network Region - Banten

Operational

Local Upstream

Operational

International Upstream

Operational

GIO Multi-Region

Operational

NEO Multi Region

Operational

AI/ML

NEO Face Recognition

Operational

Knowledge Base Page

Knowledge Base Website

Operational

Payment System

Transaction Payment System

Operational

Maintenance

Maintenance Upgrade Memory in Host Neo Lite Pro : Wednesday, 9 April 2025 - 11 April 2025

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Rabu, 9 April 2025 - Jumat, 11 April 2025
Waktu: 00:00 WIB - 04:30 WIB (UTC+7).
Durasi Pemeliharaan : 4 Jam 29 Menit.
Durasi Henti: Tidak terdapat downtime selama pemeliharaan berlangsung.
Detail: Pemeliharaan Perangkat Pada Layanan NEO Lite Pro di Region West Java.
Selama proses pemeliharaan berlangsung layanan NEO Lite Pro tidak terdapat downtime.

=================================

Maintenance will be performed with the following details:
Date: Wednesday, 9 April 2025 - Friday, 11 April 2025.
Time: 00:00 AM - 04:30 AM (UTC+7).
Maintenance Duration: 4 Hours 29 Minutes.
Duration of Interruption: No Downtime.
Details: Maintenance of NEO Lite Pro Service components in the West Java region.
During the maintenance process, NEO Lite Pro service will not experience any downtime.

Maintenance Notification of Network NEO Lite, NEO Lite Pro, NEO Virtual Compute West Java: Friday, 11 April 2025

Informasi pemeliharaan NEO Lite, NEO Lite Pro, NEO Virtual Compute West Java akan dilakukan dengan detail sebagai berikut:

Tanggal: Jum'at, 11 April 2025
Waktu: 00:05 WIB - 02:55 WIB (GMT+ 07)
Durasi: 2 Jam 50 Menit
Detail: Pemeliharaan Perangkat Jaringan Pada Layanan NEO Lite, NEO Lite Pro, NEO Virtual Compute Region West Java Dampak dari aktivitas pemeliharaan: Downtime Komunikasi Internet selama 3-5 Menit

=================================

Maintenance information NEO Lite, NEO Lite Pro, and NEO Virtual Compute services in the West Java Region, will be performed with details as follow:

Date: Friday, April 11 2025
Time: 00:05 PM - 02:55 AM (GMT+ 07)
Duration: 2 Hours 50 Minutes
Detail: Maintenance of Network Devices on NEO Lite, NEO Lite Pro, NEO Virtual Compute Services in West Java Region Impact of this maintenance activity: Internet communication downtime for 3 - 5 minutes

Past Incidents

12th February 2024

No incidents reported

11th February 2024

No incidents reported

10th February 2024

No incidents reported

9th February 2024

No incidents reported

8th February 2024

No incidents reported

7th February 2024

Jakarta-2 NEO Virtual Compute region Jakarta-2 Problem

[07/02/2024 - 22:44 WIB] There is a problem network intermitten with some hosts in Region Jakarta 2. Currently our engineer team still investigating and recovering the problem.

[08/02/2024 - 00:01 WIB] This issue has been solved.

[07/02/2024 - 22:56 WIB] We found the customer did Abuse Flooding and the service of the suspected customer has been suspended. Currently, our engineering team still monitoring the problem.

6th February 2024

NEO Web Hosting NEO Web Hosting web-12 host problem

[06/02/2024 - 10:00 WIB] we are having issues with web host-12 Web Hosting NEO, where access website will be having issues and we are currently checking with the relevant team

[07/02/2024 - 00:15 WIB] This issue has been solved. Currently, our engineering team still investigating and monitoring the problem.