Some systems are experiencing issues

Stickied Incidents

16th January 2025

International Upstream Network Problem

[1/16/2025 - 09:06 WIB] We have a problem with our international upstream network. Currently, our engineering team is investigating and troubleshooting

  • [1/16/2025 - 09:20 WIB] Currently it has been rerouted using the upstream backup and our engineering team is investigating and troubleshooting

    • Maintenance
    Maintenance Notification of GIO Backup: Friday, 17th January 2025

    Informasi pemeliharaan Layanan GIO Backup akan dilakukan dengan detail sebagai berikut:

    Tanggal: Jumat, 17 Januari 2025
    Waktu: 05:30 WIB - 06:30 WIB (GMT+ 07)
    Durasi: 1 Jam
    Detail: Pemeliharaan Perangkat Jaringan Pada Layanan GIO Backup
    Dampak dari aktivitas pemeliharaan: - Gangguan Akses Portal GIO Backup - Gangguan Proses Backup

    =================================

    Maintenance information GIO Backup services will be performed with details as follow:

    Date: Friday, 17 January 2025
    Time: 05:30 AM - 06:30 AM (UTC+7)
    Duration: 1 Hours
    Detail: Network Device Maintenance on GIO Backup Service
    Impact of this maintenance activity: - Disruption of GIO Backup Portal Access - Disruption of Backup Process

    Past Incidents

    10th February 2024

    No incidents reported

    9th February 2024

    No incidents reported

    8th February 2024

    No incidents reported

    7th February 2024

    Jakarta-2 NEO Virtual Compute region Jakarta-2 Problem

    [07/02/2024 - 22:44 WIB] There is a problem network intermitten with some hosts in Region Jakarta 2. Currently our engineer team still investigating and recovering the problem.

  • [08/02/2024 - 00:01 WIB] This issue has been solved.

  • [07/02/2024 - 22:56 WIB] We found the customer did Abuse Flooding and the service of the suspected customer has been suspended. Currently, our engineering team still monitoring the problem.

    • 6th February 2024

    NEO Web Hosting NEO Web Hosting web-12 host problem

    [06/02/2024 - 10:00 WIB] we are having issues with web host-12 Web Hosting NEO, where access website will be having issues and we are currently checking with the relevant team

  • [07/02/2024 - 00:15 WIB] This issue has been solved. Currently, our engineering team still investigating and monitoring the problem.

    • 5th February 2024

    No incidents reported

    4th February 2024

    No incidents reported