All systems are operational
Maintenance
Maintenance Notification of NEO Metal West Java dan Banten Region : Tuesday, 14th January 2025

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Selasa, 14 Januari 2025.
Waktu: 00:05 WIB - 01:30 WIB.
Durasi Pemeliharaan : 1 Jam 25 Menit.
Durasi Gangguan: 1 Jam (00:10 - 1:10).
Dampak Gangguan: Aktivitas create, delete, start, stop, restart, rebuild dan akses console tidak dapat dilakukan.
Detail: Pembaharuan Versi Platform layanan NEO Metal Region West Java dan Banten.
Selama proses pemeliharaan berlangsung, akan terdapat gangguan untuk aktivitas create, delete, start, stop, restart ,rebuild dan akses console tidak dapat dilakukan pada layanan NEO Metal pada region West Java dan Banten.

=================================

Maintenance will be performed with the following details:
Date: Tuesday, 14 January 2025.
Time: 00:05 WIB - 01:30 AM (UTC+7).
Maintenance Duration: 1 Hour 25 Minutes.
Duration of Interruption: 1 Hour (00:10 - 1:10).
Disruption Impact: Activities such as create, delete, start, stop, restart, rebuild, and console access will be unavailable..
Details: Platform Version Update for NEO Metal Services in the West Java and Banten Region.
During the maintenance process, there will be interruptions, and activities like create, delete, start, stop, restart, rebuild, and console access will be unavailable for the NEO Metal service in the West Java and Banten region.

Past Incidents

12th January 2024

No incidents reported

11th January 2024

West-Java-1 NEO Object Storage Problem

[11/01/2024 - 16:35 WIB] We have problem with our Neo Object Storage Service. Our Engineer's team still troubleshoot the issue.

  • [11/01/2024 - 17:14 WIB] This issue has been solved. Currently, our engineering team still investigating and monitoring the problem.

    • 10th January 2024

    No incidents reported

    9th January 2024

    Jakarta-2 NEO Virtual Compute region Jakarta-2 Problem

    [09/01/2024 - 10:08 WIB] There is a problem network intermitten with some hosts in Region Jakarta 2. Currently our engineer team still investigating and recovering the problem.

  • [09/01/2024 - 10:20 WIB] This issue has been solved. Currently, our engineer team still investigating and monitoring the problem.

    • 8th January 2024

    Ticketing Channel Biznetgio Ticketing Problem

    [08/01/2024 16:55 WIB] There are problems with Ticketing Biznetgio and Whatsapp channel, Currently, this problem is being investigated by the principal

  • [08/01/2024 19:00 WIB] The issue now has been fixed, and ticketing and ticketing is now operational again

    • 7th January 2024

    No incidents reported

    6th January 2024

    No incidents reported

    5th January 2024

    West-Java Region NEO Lite Services Problem

    [05/01/2024 20:40 WIB] There are problems with some NEO Lite services and cannot access, please do not take action on NEO Lite services while we investigating.

  • [05/01/2024 21:00 WIB] The issue now is being recovered the customer can check it again from their service and the now service being monitored by Our engineering team.