Some systems are experiencing issues

Stickied Incidents

30th May 2024

International Upstream International Upstream Network Problem

[30/05/2024 - 17:00 WIB] We have a problem with our international upstream network. This issue was affected by the submarine cut in the US cable. Upstream currently working on it. NO ETA at the moment.

Maintenance
Maintenance Notification of Neo Virtual Compute Jakarta-2 Region : Friday, 20th September 2024

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Friday, 20 September 2024
Waktu: Friday, 20 September 2024 23:00 - Sabtu, 21 September 2024 03:15
Durasi : 4 jam 15 menit
Durasi Gangguan: 4 jam (23:15 - 03:15)
Dampak Gangguan: Degradasi Performa Network & Storage
Detail: Pemeliharaan untuk upgrade versi platform pada Layanan Neo Virtual Compute pada Region Jakarta-2
Selama proses pemeliharaan berlangsung, terdapat degradasi performa network & storage layanan selama durasi gangguan.

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The maintenance regarding NEO Clouds will be performed with details as follows :
Date: Friday, 20th September 2024
Time: Friday, 20th September 2024, 23:00 PM - Sunday, 21st September 2024, 03:15 AM (UTC+7)
Duration: 4 hours 15 minutes
Duration of Disruption: 4 hours (23:15 - 03:15).
Impact of Disruption: Network & Storage Performance Degradation.
Detail: Upgrade platform version for Neo Virtual Compute service on Jakarta-2 Region.
During the maintenance process, there is network & storage performance degradation in service during the disruption.

Maintenance Notification of Neo Virtual Compute Jakarta-2 Region : Monday, 23th September 2024

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Senin, 23 September 2024
Waktu: Senin, 23 September 2024 23:00 - Selasa, 24 September 2024 03:00
Durasi : 4 jam
Durasi Gangguan: 4 jam (23:00 WIB - 03:00 WIB)
Dampak Gangguan: Degradasi Performa Storage.
Detail: Pemeliharaan untuk upgrade versi platform pada Layanan Neo Virtual Compute pada Region Jakarta-2
Selama proses pemeliharaan berlangsung, terdapat degradasi performa layanan selama durasi gangguan di rentang waktu pemeliharaan.

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The maintenance regarding NEO Clouds will be performed with details as follows :
Date: Monday, 23 September 2024
Time: Monday, 23th September 2024, 23:00 PM - Tuesday, 24th September 2024, 03:00 AM (UTC+7)
Duration: 4 hours
Duration of Disruption: 4 hours (23:00 PM - 03:00 AM).
Impact of Disruption: Storage Performance Degradation.
Detail: Upgrade platform version for Neo Virtual Compute service on Jakarta-2 Region
During the maintenance process, there is a degradation in service performance on duration of disruption.

Maintenance Notification of Neo Virtual Compute Jakarta-2 Region : Tuesday, 24th September 2024

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Selasa, 24 September 2024 - Rabu, 25 September 2024
Waktu: Selasa, 24 September 2024 23:00 WIB - Rabu, 25 September 2024 02:50
Durasi : 3 jam 50 menit
Durasi Gangguan: -
Dampak Gangguan: Tidak terdapat gangguan
Detail: Pemeliharaan untuk upgrade versi platform pada Layanan Neo Virtual Compute pada Region Jakarta-2
Selama proses pemeliharaan berlangsung, tidak terdapat gangguan pada layanan.

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The maintenance regarding NEO Clouds will be performed with details as follows :
Date: Tuesday, 24th September 2024 - Wednesday, 25th September 2024
Time: Tuesday, 24th September 202, 23:00 PM - Wednesday, 25th September 2024, 02:50 AM (UTC+7)
Duration: 3 hours 50 minutes
Duration of Disruption: -
Impact of Disruption: There is no disruption.
Detail: Upgrade platform version for Neo Virtual Compute service on Banten region.
During the maintenance process, there is no disruption in service.

Maintenance Notification of Neo Virtual Compute Jakarta-2 Region : Wednesday, 25th September 2024

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Rabu, 25 September 2024 - Kamis, 26 September 2024
Waktu: Rabu, 25 September 2024 23:00 - Kamis, 26 September 2024 03:00
Durasi : 4 jam
Durasi Gangguan: 1 jam 20 menit (01:10 WIB - 02:30 WIB)
Dampak Gangguan: Degradasi Performa Storage.
Detail: Pemeliharaan untuk upgrade versi platform pada Layanan Neo Virtual Compute pada Region Jakarta-2
Selama proses pemeliharaan berlangsung, tidak terdapat downtime pada VM akan tetapi terdapat degradasi performa storage layanan selama durasi gangguan.

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The maintenance regarding NEO Clouds will be performed with details as follows :
Date: Wednesday, 25th September 2024 - Thursday, 26th September 2024
Time: Wednesday, 25th September 2024, 23:00 PM - Thursday, 26th September 2024, 03:00 AM (UTC+7)
Duration: 4 hours
Duration of Disruption: 1 hour 20 Minutes (01:10 AM - 02:30 AM).
Impact of Disruption: Storage Performance Degradation.
Detail: Upgrade platform version for Neo Virtual Compute service on Jakarta-2 Region
During the maintenance process,there is no VM downtime but there is a degradation of service storage performance for the duration of the disruption.

Past Incidents

24th October 2023

No incidents reported

23rd October 2023

No incidents reported

22nd October 2023

No incidents reported

21st October 2023

No incidents reported

20th October 2023

West-Java-2 Neo WJV-2 Hosts Problem

[20/10/2023 - 17:15WIB] There is an issue with one of the NEO Virtual Compute hosts in the WJV2 region . Our Engineer team is still fixing this issue.

  • [20/10/2023 - 17:46WIB] This issue has been solved. Currently, our engineering team still monitoring the problem.

    • Network Region - West Java WJV Network Problem

    [20/10/2023 - 00:34 WIB] There is a problem with Network access at NEO Virtual Compute WJV Region, Neo Metal WJV and Neo Metal PX WJV Region. Our Engineer Team still fixing the problem

  • [20/10/2023 - 01:45WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

    • 19th October 2023

    No incidents reported

    18th October 2023

    NEO WJV-2 Network Problem

    [18/10/2023 - 05:15 WIB] There is a problem with Network access at NEO Virtual Compute WJV Region. Our Engineer Team still fixing the problem

  • [18/10/2023 - 08:30 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

    • 16th October 2023

    West-Java-1 NEO Elastic Storage WJV-2 Problem

    [16/10/2023 - 9:20 WIB] There is a problem at NEO Elastic storage component WJV 2 region. Our engineer team still working on it.

  • [16/10/2023 - 11.40 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.